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Unveiling Integrated CX Part 2: Richest Insights for Transformative Results

InMoment XI

Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights. Every customer comment, whether from emails, social media, or customer service interactions, can be dissected for sentiment and emotion analysis.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

If you’re reading this blog post, you are probably one of them. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. More than 80% of business leaders see customer experience as a growing priority in 2024.

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Unlocking Customer Loyalty in the Insurance Industry: NPS Insights

InMoment XI

NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. In this blog, we will delve specifically into the UK insurance industry. However, there’s more to the story.

Insurance 260
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Mastering the Retail CX Landscape: A Deep Dive into NPS Trends

InMoment XI

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. It consistently outperforms the average across all NPS drivers.

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15 Amazing Analytics Websites and Blogs Every Data Enthusiast Should Follow

Fox Metrics

You need to keep track of what experts and industry leaders of thought have to say about the data analysis process, trends, and tools. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. KPMG Blog There you have it; our list of the best analytics website blogs to follow. MeasuringU 7.

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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

Example of sentiment analysis If there’s a lot of data, the categorization can be a very detailed one: instead of personnel, the categories can separate customer support personnel from sales personnel or divide the feedback about personnel into comments about their behavior, knowledgeability, responsiveness, etc.

Analytics 208
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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. So, how can your business win over this growing contingent of experience-focussed customers? Reviewing your existing CX strategy is a good place to start. Thanks to its expansive nature, CX strategies are constantly in flux.

Strategy 208