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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Reviewing your existing CX strategy is a good place to start.

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How to Engage Employees and Win Customers With Automation

Uniphore

In fact, 65 percent of executives in a 2020 survey cited automation as a catalyst for modernizing legacy business practices. Getting the most from automation requires an “employee-first” approach that arms your agents with intuitive solutions to help them work more efficiently and effectively. Download Now.

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What skills do customer success professionals need in 2024?

ChurnZero

The required skills we anticipate here include strong technical acumen, experience working with a complex tech stack, strong collaborative skills, a process-focused and metrics-driven mindset, as well as experience in content creation. When things are changing so quickly, the ability to advocate for your department and its work are critical.

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100+ social media statistics to help your marketing in 2023

BirdEye

We’ll explore key trends such as user demographics and advertising across platforms as well as share our first-party data to help you gain insights for your own social media marketing strategy. Nearly 60% of marketers believe that social media marketing is a “very important” asset to their overall marketing strategy.

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How to Identify Weaknesses in Your Customer Journey Map

GetFeedback

Anyone working in the CX world knows that there is no lack of problems to work on. Through Voice of the Customer (VoC) surveys and many other sources of customer feedback, it can seem like a game of whack-a-mole. Recently I bought a new portable tire pump for my hybrid street bike. That’s not as easy as it seems.

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Top 11 car dealership advertising ideas for growth in 2024

BirdEye

To help you step up your strategy, we have compiled a list of the top car dealership advertising ideas. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024.

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31 irresistible car sales email templates to close more deals

BirdEye

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. Car sales emails are a crucial part of that effective communication strategy. Let us know your preferences, and we’ll guide you through the next steps!

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