Comm100

DECEMBER 7, 2022

With so many ways for chatbots to improve customer service, in this blog we’ll look at four of the most effective chatbot examples across multiple industries. When a chatbot handles these simple requests instead, agents are available to handle more rewarding, higher value tasks and requests.

Chatbots 192

Chatbots Examples Self Service Customer Satisfaction 192

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Chatbots 217

Chatbots Customer Experience Multi-Channel CRM 217

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Personalization .

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

NOVEMBER 18, 2021

Unless you’re living under a rock, you’ll have heard of, and likely used live chat. This is where live chat and supporting chatbots come into play. This blog will look at the top 5 reasons why higher education institutions need to adopt live chat and chatbots if they want to acquire, engage, and retain today’s students.

Chatbots 173

Chatbots Video Wait Times Ecommerce 173

Comm100

FEBRUARY 10, 2022

An AI-powered chatbot can also handle more complex actions, such as helping a user navigate the website or better interpreting the customers’ grievances. An average buyer has access to multiple brand touchpoints in their journey—social media, email, live chat.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. But it also allows agents to handle several customer queries at once.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Comm100

MARCH 7, 2023

In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join. Live chat allows students to easily reach out to potential schools without committing to anything, breaking down a key barrier to engagement.

Survey 167

Survey Chatbots Wait Times Report 167

Comm100

OCTOBER 13, 2022

In this blog, we’ll look at how to increase enrollment in higher education today, with a focus on five digital strategies that can increase university enrollment now and into the future. 73% of consumers surveyed agree that live chat is the most satisfactory method for communicating with a company.

Strategy 197

Strategy Chatbots Social Media Omni-Channel 197

Comm100

MARCH 25, 2024

San Jose State University automates 55% of chats in 29 departments Learn how SJSU are slashing support volumes and increasing capacity with Comm100 AI Chatbots. Check out our AI chatbots and automation tools that can handle 80% of customer inquiries. Chatbots can be designed to do almost anything.

Chatbots 240

Chatbots Customer Journeys User Experience System 240

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 203

Government Wait Times Video Guidelines 203

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Adding a chatbot to customer support helps brands handle large volumes of inquiries and gives agents more time to focus on more complex issues. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 132

Social Media Chatbots ROI Brands 132

Comm100

MAY 23, 2022

Live chat and chatbots, on the other hand, deliver the support that students now demand – fast, convenient, and personalized. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Damaged CSAT. Higher operating costs.

Engagement 130

Engagement Chatbots Transportation Comparison 130

kommunicate

MARCH 26, 2022

Last Updated on March 26, 2022 The chatbot can handle multiple customer requests at the same time. It handles inquiries automatically, preventing your customer support team from becoming overburdened. The bot follows a chat conversation and automatically responds to every query, as well as assists customers with their problems.

Chatbots 98

Chatbots How To Customers 98

Comm100

OCTOBER 28, 2021

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in accessible and mobile-friendly technologies like live chat. Live chat allows students to reach out on their own terms using their preferred method of communicating. 24/7 service .

Chatbots 130

Chatbots Engagement Social Media Omni-Channel 130

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. On the other hand, live chat represents human warmth, understanding, expertise, and the ability to connect. What is live chat? For customers.

Chatbots 143

Chatbots Customer Service e-support Customers 143

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Speed up support with live chat. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support. Improve financial literacy.

Strategy 177

Strategy Omni-Channel e-support Financial 177

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. Students can reach out via live chat, social media, email, or even SMS – and every message will be funneled into one unified agent console. Be available where they are .

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

Comm100

AUGUST 8, 2022

For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands. As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication. What is a chatbot?

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

NICE inContact

APRIL 11, 2018

The company handles customer service for 30-plus clients based in five different countries—Sweden, Denmark, Norway, Finland and Latvia—including numerous international brands in the retail, streaming media and insurance industries. And those clients have customers of their own, often in different countries.

Gamification 162

Gamification Social Media Insurance Retail 162

NICE inContact

OCTOBER 31, 2017

Are you looking into implementing chat as a new channel in you contact center? Or are you already using chat, but looking into how to improve the way you manage the channel? Here are some best practices that may help make chat a success in your contact center. Chat is real-time (or near real-time, at any rate).

Contact Center 121

Contact Center Omni-Channel Interaction Knowledge Base 121

NICE inContact

OCTOBER 31, 2017

Are you looking into implementing chat as a new channel in you contact center? Or are you already using chat, but looking into how to improve the way you manage the channel? Here are some best practices that may help make chat a success in your contact center. Chat is real-time (or near real-time, at any rate).

Contact Center 121

Contact Center Omni-Channel Interaction Knowledge Base 121

Comm100

JUNE 4, 2020

There is an abundance of stats on the internet revealing the popularity of live chat for customer service. Because when you offer audio and video chat within your live chat offering, its popularity rises even further. But first, here’s a quick video on what audio and video chat is and how you can use it: 1.

Video 147

Video Ecommerce Customer Satisfaction Sales 147

GetFeedback

APRIL 17, 2019

If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. If you support only one or two channels (say, phone and email), you can use Live Chat to start working with customers through a chat on your website.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Comm100

FEBRUARY 2, 2022

In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . Sitting within the live chat solution, Task Bots are simple but effective bots that can be used to answer common and time-consuming queries, and automate routine tasks.

Customer Service 130

Customer Service Strategy Omni-Channel Chatbots 130

Lumoa

JANUARY 11, 2022

Analyze feedback from any source; surveys, chat, reviews, Social media, phone calls, etc. Retently Even though Retently is a bit expensive, it boasts multiple superior features. With Delighted you can collect multiple types of feedback such as, NPS, CSAT, CES, 5-start surveys etc. Analyze feedback in more than 60+ languages.

NPS 259

NPS Software Net Promoter Score Survey 259

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. To satisfy these consumers, organizations are turning in droves to live chat. Take live chat, for example.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

Comm100

APRIL 15, 2021

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. While phone was once the dominant customer service channel, live chat is quickly taking its place. If you’re reading this blog, you’re probably still wondering if online chat on your website is right for you.

Multi-Channel 131

Multi-Channel Customer Satisfaction Sales Wait Times 131

ShepHyken

SEPTEMBER 20, 2019

A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. If they see a customer is having problems with chat conversations, they can provide training on their next call around configuring the chat technology to ensure its meeting their needs.

B2B 106

B2B CRM Software B2C 106

NICE inContact

NOVEMBER 12, 2019

The main reason for this is that digital channels such as email, chat, mobile apps, text / SMS, and social messaging are ubiquitous today. Multiple channels are great – but not every channel is the best fit for every situation. With multichannel, the customer would have to end the chat session, then call in to speak to a live agent.

Omni-Channel 136

Omni-Channel Multi-Channel Self Service Contact Center 136

Comm100

APRIL 9, 2021

This makes live chat for financial institutions an absolute must. Live chat is easy to use, quick, and most importantly, convenient. In fact, 79% of clients now prefer customer support through online chat. Having said that, offering live chat is just the first step. Wait times are key to any customer service team.

Banking 164

Banking Financial Data Wait Times 164

ShepHyken

AUGUST 25, 2017

Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken. Link back to the main page within the chat window. 6: Use multiple devices to test functionality. Many small businesses are looking for ways to streamline communication. . #4:

Chatbots 146

Chatbots Customer Service Tools Poor Customer Service 146

Comm100

APRIL 27, 2020

For contact centers with hundreds or even thousands of employees, equipping every agent to handle queries from all channels might not be the best way to implement an omnichannel approach; it commands a broader agent skillset and more training to handle every channel’s unique requirements.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

Comm100

SEPTEMBER 22, 2021

This blog aims to do just this as we go through five successful strategies that will boost the success of your customer service transformation. A customer service transformation needs support at the executive level, and adoption of new technology is best handled by digital leaders. Engaging With Leadership. Collecting Feedback.

Customer Service 154

Customer Service Social Media Leadership Omni-Channel 154

NICE inContact

JULY 5, 2019

In this blog, I share some highlights from the show. In our CXone booth theatre, I demonstrated how CXone Omnichannel Session Handling allows agents to concurrently handle multiple interactions in different channels with different customers. Agents no longer have to juggle multiple applications.

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

NICE inContact

OCTOBER 16, 2018

Who isn’t familiar with the aggravation of having to repeat the same story multiple times, to multiple people, losing hope at every step that anyone will be able to help? Some want to use the phone, but others might want to engage in chat, text, email, or even a self-service option. As mentioned above, the answer is technology.

Call Center 260

Call Center Customer Service Self Service Social Media 260

ShepHyken

NOVEMBER 9, 2018

Virtual web assistants can help to manage multiple levels of customer service interactions and workflows in an easy-to-manage on-demand staffing solution. At the fundamental level, most organizations maintain a corporate blog and regularly contribute to its development. Support Tickets and CRM Management.

Company 94

Company CRM e-support Resources 94

BirdEye

MARCH 10, 2022

By answering questions in real-time, website chat can turn website visitors into customers, helping your business close more deals. Website chat consists of livechat, chatbots, and webchat business texting. Table of contents Chapter 1 Getting started with website chat What is website chat? What is website chat?

Chatbots 95

Chatbots Software Examples Tools 95