GetFeedback

AUGUST 14, 2019

FREE TOOL: CSAT CALCULATOR . And you’ve got to ask: “Do they have the tools, resources, and processes they need in order to serve the customer the way the customer deserves or desires?” Root cause analysis. You’ve got to conduct a root cause analysis on any issues or pain points that your customers experience.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Lumoa

APRIL 18, 2023

Due to the sheer volume of tools used and data collected, it has become cumbersome and time-consuming—and sometimes near impossible—to generate useful insights at the pace necessary to stay ahead of the competition. Surveys are great tools because collecting Voice of Customer feedback is a vital part of understanding your customers better.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

Lumoa

MAY 5, 2022

A holistic understanding of customer experiences can help close the gap, strengthen the brand and open up new opportunities for profitable growth. With good insight and analysis, you can identify and implement activities aimed at new opportunities for growth, cost savings and increased customer satisfacfation.

Strategy 277

Strategy Customer Experience How To Analysis 277

Clarivate

MAY 26, 2022

To help you write a narrative literature review, we’ve put together some top tips in this blog post. We provide a short summary of the various databases and search engines in an earlier Research Smarter blog. Learn more about exploring the Core Collection in our blog, How to find research papers: five tips every researcher should know.

Tips 120

Tips Analysis Groups Examples 120

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Clarivate

JULY 19, 2023

Within this blog, we explore the process and value of optimizing your patent strategy through a three-phase patent portfolio analysis. A three-phase approach to comprehensive patent portfolio analysis A patent portfolio analysis can be broken into three phases: audit, benchmarking, and opportunity identification.

Analysis 52

Analysis Comparison Strategy Tools 52

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Uniphore

SEPTEMBER 22, 2021

There is a wide gap between the many rudimentary speech analytics offerings on the market and advanced conversational AI-powered solutions built specifically for contact centers and deployed on an enterprise-class platform that optimizes and automates the end-to-end conversation. Omnichannel conversation analysis.

Interaction 100

Interaction Analytics Contact Center Telecommunications 100

SurveySparrow

APRIL 30, 2024

This can reveal gaps in your own online presence. Sentiment Analysis : Understand the sentiment and intent behind each review. Review Response Tools : Simplify the process of responding to reviews with AI assistance and collaboration features. You can also use AI tools to quickly draft responses.

Management 52

Management How To Tips Guidelines 52

Totango

JANUARY 26, 2021

Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. A churn analysis offers a tool designed precisely for this purpose. What Is a Customer Churn Analysis? How Do You Prevent Common Causes of Customer Churn?

Customer Retention 89

Customer Retention e-support Analysis Customers 89

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. It’s an invaluable tool for businesses of all sizes. With competitive analysis, you can gain insights into your competitor’s pricing data. Too high, and you might lose market share.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Comm100

FEBRUARY 2, 2022

In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . Bridge the gap between CRM and customer service . But where to begin? Where should you focus your attention and budget? And what changes will really move the dial?

Customer Service 130

Customer Service Strategy Omni-Channel Chatbots 130

BirdEye

MAY 30, 2023

Competitive benchmarking versus competitive analysis Best practices for competitive benchmarking Competitive benchmarking benefits Best competitive benchmarking metrics FAQs about competitive benchmarking What is competitive benchmarking? Benchmarking software can perform your data analysis for you.

Social Media 98

Social Media Analysis Metrics Advertising 98

ClientSuccess

MARCH 13, 2023

Competitor Analysis Ready to stay ahead of the competition? A competitor analysis is an essential part of any successful marketing strategy. Choosing the correct time to send out your newsletter can be a powerful tool in boosting performance and engagement – especially if you know when users are engaging with their messages most!

Customer Engagement 80

Customer Engagement Tips Engagement eBook 80

GetFeedback

JANUARY 12, 2020

Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum. Journey mapping as a CX tool. What’s important is not the absolute scores, but the gap between the Winning and Developing segments.

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221

NobelBiz

MARCH 19, 2024

A call center dashboard is a centralized tool designed to monitor and analyze various aspects of call center operations. Historical dashboards serve as invaluable tools for benchmarking performance over time and driving continuous enhancement of service quality. Table of Contents What is a Call Center Dashboard?

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. On the other hand, AI-driven sales analytics tools consider complex algorithms and data sets for a more accurate outlook. Giving them the tools to do this better and faster will help businesses increase job satisfaction.

Sales 109

Sales Chatbots Trends Report 109

Totango

SEPTEMBER 6, 2022

We’ll start by examining the question of what a QBR is so that you have a clear understanding of this valuable tool. An analysis of obstacles impeding performance and solutions. Three Keys to a Great QBR appeared first on Best Customer Success Blog: Articles for Enterprise Growth. The post What Is a Quarterly Business Review?

Meeting 106

Meeting Comparison Guidelines Analysis 106

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. Use tools to root out their top-performing posts and analyze them well. Understand their content to identify gaps and determine how to differentiate yourself.

Social Media 104

Social Media Guidelines Video Analytics 104

Vonage

FEBRUARY 13, 2017

Surveys, on the other hand, have a small sample size and only ask questions you think are the most important, which can create significant intelligence gaps. It can also systematically scan calls to spot trends, flag individual calls for analysis and implement many other processes for improved quality assurance.

Analytics 133

Analytics Customer Service Customer Satisfaction Software 133

2020 Research

MAY 2, 2023

While validity refers to the extent to which your research measures what it claims to measure, credibility deals with the trustworthiness of your data collection and analysis methods. However, the credibility of qualitative research findings is often questioned due to the subjective nature of data collection and analysis.

Study 98

Study Analysis Healthcare Policies 98

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Conversation analytics, speech analytics, sentiment analysis and automated quality assurance are tools used in analytical AI.

Industry 116

Industry Customer Experience Analytics Training 116

BirdEye

FEBRUARY 13, 2024

By harnessing online platforms to share the advantages of chiropractic services, practitioners can greatly improve their visibility and accessibility, bridging the gap in public awareness effectively. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 57

Marketing Social Media How To Healthcare 57

SuiteCX

JANUARY 16, 2019

Ever wonder why there is such a gap between all the hard work you do in providing Voice of the Customer and Net Promoter Scores to your internal partners and then not being able to see how that in turn results in enabling the company to improve their financial or operationals? Got a digital marketing tool – add that data in too!

Net Promoter Score 100

Net Promoter Score NPS Customer Journeys Social Media 100

Oracle

AUGUST 12, 2020

With the complexity of SEO, it’s no secret that using tools can help make your SEO and keyword strategies stronger. So, what are the best tools out there to maximize SEO and keyword usage? SEO Tool #1: Market Brew. SEO Tool #2: cognitiveSEO. SEO Tool #3: AlsoAsked.com. SEO Tool #4: Screaming Frog.

Tools 91

Tools Analysis Tips Marketing 91

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Analysis 208

Analysis Feedback Social Media Chatbots 208

Totango

SEPTEMBER 1, 2022

The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. An analysis of factors contributing to performance, particularly any causing gaps between goals and performance.

Customer Journeys 98

Customer Journeys Net Promoter Score Meeting B2B 98

SurveySparrow

JULY 31, 2023

In this blog, we’ll delve into the world of VOC methodology, exploring its process, methods, sentiment analysis, and real-life examples. Product Innovation: Customer insights gleaned through VOC enable businesses to identify gaps in the market, innovate products, and stay ahead of the competition. Let’s dive in!

Voice of Customer 52

Voice of Customer Customer Success Net Promoter Score Effort Score 52

COPC

JUNE 9, 2023

Welcome back to our Balanced Scorecard Blog Series! To ensure seamless implementation, adopt a monthly review cycle involving key stakeholders such as the executive leadership team, functional leaders across various departments, and individuals responsible for data extraction and analysis.

Management 52

Management Effort Score Metrics Average Handle Time 52

ProProfs Chat

JANUARY 30, 2022

So if you are still wondering “ what is quantitative data ” and wish to explore its various attributes, collection methods, advantages, or types, this blog is for you. . Such data cannot be used for statistical analysis. Quantitative Data Analysis Methods. MaxDiff Analysis. TURF Analysis. Gap Analysis.

Analysis 52

Analysis Examples Data Survey 52

Pretium Solutions

MAY 17, 2023

Step 1: Identify Your Business Idea List your passions, skills, and interests, and consider current market trends and gaps that your product or service could fill. Check out our blog on business planning reality for small businesses. Here’s our 12 step guide to help you launch and grow a thriving business.

Financial 52

Financial Government Trends Brand Values 52

Totango

AUGUST 5, 2022

Asking the right questions is key to effectively using this powerful customer success tool. A marketing analysis of the client’s target audience, marketing strategy, and competitors. An analysis of the client’s workflow. A review of the client’s automation needs and technology tools. Close information gaps.

How To 84

How To Customer Journeys B2B Sales 84

SurveySparrow

OCTOBER 21, 2023

This blog will look into its meaning, importance, and all that you need to know. Types of Design Research Design research bridges the gap between creativity and practicality. Let’s say, you are a software development company planning to create a new project management tool. Intriguing right? What is Design Research?

Study 52

Study Analysis User Experience Innovation 52

Ascribe

AUGUST 29, 2022

Choosing the Right Text Analytics and Sentiment Analysis Tool to Analyze Your Open-Ended Responses. Ascribe CX Inspector was designed to meet the need for an efficient text analytics tool. Driven by Sentiment and Topic Analysis. How to Use CX Inspector for Text Analytics and Sentiment Analysis. Ease of Use.

Analytics 40

Analytics Analysis Employee Engagement Advertising 40

Grade.us

NOVEMBER 2, 2018

2018's Best Social Media Marketing Blogs. These blogs are consistent providers of top-notch social media content. This blog has lots to say about the way emerging technologies are growing, changing, and improving social media marketing. Here's a blog that's been a personal go-to for me for many years. Not with this tool.

Social Media 32

Social Media Resources Tools Marketing 32

NobelBiz

MAY 7, 2024

This gap has paved the way for hybrid dialer solutions, which integrate seamlessly with existing call center technology to offer the perfect blend of automated and manual dialing capabilities. Call centers are constantly facing the challenge of maintaining high efficiency while adhering to strict regulatory compliance.

Call Center 52

Call Center Self Service Wait Times System 52

Circular Edge

FEBRUARY 22, 2023

Blog Credit: Andy Chase “If everyone is moving forward together, then success takes care of itself.” Reactive Support vs Proactive Monitoring – Your MSP isn’t utilizing 24×7 monitoring tools to enable more proactive support. The result?

Management 52

Management Innovation Resources Analysis 52