SurveySparrow

DECEMBER 26, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. What is Voice of the Customer Framework? Let’s dive in!

B2B 52

B2B Net Promoter Score Effort Score NPS 52

Team Support

SEPTEMBER 8, 2020

Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. In other words, effective B2B support forms the foundation for long-term successful customer engagements. Characteristics of Leading Support Organizations. The Value of Customer Support.

B2B 64

B2B Effort Score Customer Expectations Customer Satisfaction 64

CX University

MARCH 18, 2024

In today’s digital age, businesses are on a mission for fresh, exciting ways to connect with their customers and craft unforgettable, personalized journeys. By analyzing this wealth of data using sophisticated algorithms, businesses can gain deep insights into individual customer preferences, behaviors, and intent.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

B2B 52

B2B Tools Feedback Multi-Channel 52

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. Mattias and I are very aware that PieSync’s success depends on that of our customers. Sornson said.

Customer Success 98

Customer Success B2B Metrics Strategy 98

ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business.

Customer Success 73

Customer Success B2B Tips Consulting 73

NobelBiz

JUNE 5, 2023

The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services. Inbound lead generation includes blogging, SEO, social media, PPC. This requires deep customer understanding and a flexible approach to communication.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? Improve customer satisfaction – (33%). And to add more fuel to the fire: The probability of selling to an existing customer is 60 – 70%. Customer success doesn’t just happen.

Customer Success 48

Customer Success Customer Journeys Chief Customer Officer CRM 48

Grade.us

JANUARY 14, 2019

He's the co-founder of Top Rank Marketing , a company who's Online Marketing Blog is considered one of the most influential marketing blogs around. On Starting a Marketing Blog. Carmen: Congratulations on your fifteen year anniversary with Top Rank Marketing blog! When you first started the blog, what was the purpose?

Marketing 37

Marketing Conference B2B Course 37

SmartKarrot

NOVEMBER 8, 2021

Customer success has a vital role to play in any B2B business. Today, businesses have become quite aggressive, which has become very challenging to compete with customers. . It gives a definite edge over your competitors, which results in better customer success. . What exactly is customer success?

Customer Success 10

Customer Success Chatbots Net Promoter Score B2B 10

SurveySparrow

JANUARY 28, 2020

SurveySparrow, the maker of widely celebrated online survey software , was recently fortunate enough to chat with Jim Tincher, one of the most respected voices in the Customer Experience (CX) industry as well as founder and Mapper-in-Chief at Heart of the Customer. So let’s jump in! So let’s jump in! Jim: You bet!

Customer Journeys 52

Customer Journeys Net Promoter Score Effort Score Customers 52

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. We make it a priority to respond to our customers as quickly as possible. Sasha Tenodi. Wendy Glavin. Randy Hernandez.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

SmartKarrot

DECEMBER 8, 2022

Client partner is a relatively new position that has opened in the B2B SaaS (Software As A Service) world. In this blog, we focus on the definition of a client partner, their job role, and their job description. To grow as a consultant, it is important that you continually evolve as a person and professional.

Consulting 10

Consulting Examples B2B Customer Success 10

Grade.us

FEBRUARY 4, 2019

She works with both B2B and B2C companies, analyzing their needs and data to help them improve their MarTech platforms, develop data-informed growth strategies, launch competitive content marketing strategies, and get ahead of their competition. Michelle: The best thing is the industry continues to grow and evolve. CMO or CTO?”

Consulting 35

Consulting Technology Marketing Analytics 35

SmartKarrot

JULY 6, 2022

Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Meetings, onboarding, and processes for retaining customers have changed drastically.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

SmartKarrot

JUNE 8, 2023

In today’s momentarily evolving business landscape, it is quite common for business leaders and managers to be hoarded with lengthy ‘to-do lists’. Continue reading as the blog discusses the top platforms/ applications available for to-do list management. Enter task management platforms. Intrigued to know more about these platforms?

Management 10

Management Customer Success B2B System 10

SmartKarrot

NOVEMBER 22, 2022

With a land and expand strategy, you can also build long-term relationships with customers by offering them personalized service tailored to their needs. And since most businesses are looking to grow their customer base, they will be more open to working with you in the future if they see value in doing so.

Self Service 10

Self Service Strategy Sales Customer Success 10

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. 1 emerging job role in business today; one that’s grown tenfold in the last 10 years. And all signs point to continued growth.

Customer Success 52

Customer Success B2B Metrics Sales 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. 1 emerging job role in business today; one that’s grown tenfold in the last 10 years. And all signs point to continued growth.

Customer Success 52

Customer Success B2B Metrics Sales 52