Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process. The onboarding experience was in-depth and thorough.

Report 108

Report Effort Score Customer Centricity User Experience 108

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience. However, first, you have to know where to look!

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Comm100

DECEMBER 8, 2020

Using artificial intelligence to make business processes more efficient is no longer a thing of the future. Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. One of these solutions is the chatbot.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

NobelBiz

APRIL 2, 2024

Are customers becoming more and more demanding with time? With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 259

NPS Software Net Promoter Score Survey 259

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Similarly, in Canada, the Edelman Trust Barometer reported a drop in public trust in government, falling from 53% in 2020 to 49% in 2021. Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1.

Government 188

Government Communication Self Service Chatbots 188

NICE inContact

AUGUST 2, 2019

It’s an important concept for any company considering digital customer service integration. You don’t simply want to plan for your current customer service needs. Digital customer service is evolving quickly, and this change hopefully comes in tandem with important developments in your business — namely growth.

Technology 229

Technology Customer Service Omni-Channel Self Service 229

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! The adoption of bots is skyrocketing as their benefits for both customers and organizations become increasingly clear.

Chatbots 130

Chatbots How To Measurement Report 130

NobelBiz

MARCH 26, 2024

While there’s no one-size-fits-all solution to address all operational and customer-related challenges for businesses, Customer Experience Automation (CXA) has emerged as a compelling strategy for a lot of businesses these days. Table of Contents What Is Customer Experience Automation (CXA)?

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

Comm100

MAY 8, 2021

Note: This blog post was originally published in October 2020 but has since been updated to include the latest research, up-to-date features, and pricing. Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized.

Comparison 207

Comparison Software CRM Knowledge Base 207

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software. The use of chatbots for customer service is growing rapidly every year.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. Recommended for you : The Top 10 Live Chat Software Vendors Reviewed. Improve customer service and loyalty.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Motivational quotes on customer service.

Customer Service 82

Customer Service eBook Leadership Resources 82

Comm100

SEPTEMBER 6, 2022

After you have defined your live chat objectives , it is time to consider the next step: beginning to implement your live chat software. In order to do this, it is important that you hire live chat agents who are professional and all about ensuring customer satisfaction. Let’s look, for example, at companies A and B.

Guidelines 209

Guidelines Customer Satisfaction Report Average Handle Time 209

BirdEye

FEBRUARY 29, 2024

Marketing agencies live in a paradox — pushing to expand services and delight every client while feeling the constant pressure to streamline processes, limit expenditures, and maximize efficiency. You want to grow your client base profitably without proportionally inflating labor and software expenses. It’s a lot to juggle.

Social Media 59

Social Media Tips Management Multi-Channel 59

Comm100

NOVEMBER 29, 2021

Advances in technology and shifts in customer preferences mean live chat best practices are often changing. We have been building live chat software for more than 10 years, helping brands like IBM, HomeTrust Bank, and Canadian Blood Services to deliver exceptional customer service. Let’s get started!

Average Handle Time 199

Average Handle Time Software Exceptional Customer Service Video 199

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? The right call center reporting system isn’t just a nice-to-have; it’s an absolute necessity. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

NICE inContact

AUGUST 13, 2019

NICE inContact CXone call center software helps contact center managers deliver great customer experiences, engage contact center agents, and reduce costs. The post Gain Efficiency and Empower Agents with Cloud appeared first on NICE inContact Blog.

Contact Center 136

Contact Center Call Center Omni-Channel Analytics 136

ShepHyken

JULY 5, 2019

This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. One that unlocks the opportunity to form a relationship and build customer loyalty. . One that unlocks the opportunity to form a relationship and build customer loyalty.

Communication 120

Communication Self Service Social Media Knowledge Base 120

Kustomer

FEBRUARY 29, 2024

Gorgias is one of the leading help desk software options available on the market. Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. Additionally, its knowledge hub or Help Center is relatively basic.

e-support 52

e-support Feedback Multi-Channel Self Service 52

ShepHyken

AUGUST 23, 2019

This week we feature an article by Martin Frascaroli who talks about why it is important to meet your customer needs using omnichannel customer service. . Your potential customers want to buy quickly and comfortably through an integrated experience. The answer is in Omnichannel Customer Service, and we’ll tell you why.

Omni-Channel 108

Omni-Channel Customer Service Self Service Social Media 108

Call Experts

APRIL 8, 2024

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Cyara

FEBRUARY 22, 2024

Per the question in the title of this blog post, let’s examine the phrase, break down the meaning, and then explore how “Last Mile Assurance” is relevant to and important in the context of contact centers and customer experience. The last mile, undeniably, is critical to ensuring customer satisfaction and loyalty.

Contact Center 76

Contact Center Customer Satisfaction Loyalty Interaction 76

Vonage

APRIL 25, 2019

Social media teams – both marketing and customer service – often sit by themselves in organizations, likely because management doesn’t quite know what to do with them. Integrating with the core business ensures that the social media team is engaged with other business units to share and act upon customer feedback.

Social Media 321

Social Media Rewards Programs Feedback Call Center 321

Kayako

SEPTEMBER 28, 2022

In today’s world, many companies are focusing on improving customer relationship management, and rightly so. Getting customer service right isn’t easy. New truth: You are competing with the last best experience your customer had.” The challenge for company management is they don’t just have external customers.

Technology 156

Technology Self Service Tips Customer Service 156

Kayako

SEPTEMBER 9, 2022

Before the COVID-19 lockdowns, many companies were moving toward automation and using technology to improve customer service functions. McKinsey reports that some companies achieved seven years of progress in less than a year. Customers don’t want to be treated like a ticket, tossed among departments and different agents.

Tips 156

Tips Customer Journeys Customer Service Omni-Channel 156

Kustomer

OCTOBER 1, 2022

Sometimes it seems like the most convenient way to communicate with customers is in constant flux. As our recent report on the future of customer service details, more instantaneous channels are regularly preferred by younger consumers — specifically text messaging. What Is Email in Customer Service?

Customer Service 97

Customer Service Software Customers Communication 97

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

NICE inContact

AUGUST 21, 2019

But there are some things no company should skimp on, and digital customer service is one of them. If done right, digital customer service won’t just save money, it will make money through higher sales conversions and increased loyalty (more on this below). But to get there, investment is unavoidable.

Customer Service 136

Customer Service Call Center ROI Omni-Channel 136

NICE inContact

AUGUST 21, 2019

But there are some things no company should skimp on, and digital customer service is one of them. If done right, digital customer service won’t just save money, it will make money through higher sales conversions and increased loyalty (more on this below). But to get there, investment is unavoidable.

Customer Service 136

Customer Service Call Center ROI Omni-Channel 136

Comm100

JULY 5, 2021

Customers are everywhere, and they expect you to be everywhere too. The problem is, with a small team, there’s a limit to how many channels you can monitor without customers falling through the cracks. They’ll also route queries to the best agents and sprinkle in automation for greater efficiency and better customer experience.

System 147

System Omni-Channel Social Media Software 147

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. I think a great self-service option is key for everyone. Shep Hyken. Three-quarters of U.S.

Self Service 79

Self Service Omni-Channel Social Media Retail 79

NICE inContact

AUGUST 2, 2019

It’s an important concept for any company considering digital customer service integration. You don’t simply want to plan for your current customer service needs. Digital customer service is evolving quickly, and this change hopefully comes in tandem with important developments in your business — namely growth.

Technology 120

Technology Customer Service Omni-Channel Self Service 120

Lithium

FEBRUARY 6, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Social Media 52

Social Media Knowledge Base Report Trends 52

ShepHyken

FEBRUARY 15, 2019

From stock management to sales reports, customer loyalty, and much more, a POS system streamlines your efficiency in ways that pen and paper just can’t. It helps them personalize their service. Customer groups : These help your staff identify your frequent buyers, VIPs, employee family members, etc.,

e-support 88

e-support Retail System Sales 88