InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. Positive perceptions lead to increased sales and customer loyalty, while negative perceptions can harm sales and brand value.

Automotive 260

Automotive Management Social Media Feedback 260

ShepHyken

SEPTEMBER 20, 2019

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently.

B2B 106

B2B CRM Software B2C 106

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Customer Care 177

Customer Care How To Sports Case Study 177

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Sales 106

Sales Customer Success Strategy Industry 106

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Be sure to claim and optimize your free Google Business Profile with photos, contact details, and business information.

Retail 111

Retail Brands Consumers Case Study 111

ShepHyken

OCTOBER 19, 2018

For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. So, how is AI changing customer experience?

Customer Service 110

Customer Service e-support Chatbots Automotive 110

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Let’s face it.

Customer Retention 70

Customer Retention B2C B2B Innovation 70

One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. My little post ended up placing fourth out of thirteen entries in the 2018 Customer Experience Update MVP Awards in the category of Organizational Alignment and Company Culture. First, read and re-read this blog post.

Customer Experience 59

Customer Experience Culture Customers Strategy 59

ShepHyken

DECEMBER 14, 2018

This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. Every employee working with customer data needs to consider their treatment of data very carefully.

Customer Experience 102

Customer Experience Policies Government Customers 102

One Millimeter Mindset

JULY 4, 2019

What is your current customer retention strategy value? I offer these five customer retention strategy value blog posts for your reading pleasure. While retaining customers is an art form, the relentless pace of technology change challenges the norm. So do your customers. Subscribe to my blog.

Customer Retention 59

Customer Retention Strategy Customers Technology 59

One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Consider that the same outcome can be true, as a result of the customer stories you capture. Enjoy this blog post?

Customer Retention 68

Customer Retention Innovation Consulting Sales 68

ShepHyken

JUNE 28, 2019

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. Gartner estimates that by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017. Fewer phone calls, but more complex conversations.

Contact Center 110

Contact Center Self Service Banking Airlines 110

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

One Millimeter Mindset

DECEMBER 10, 2018

These 5 little One Millimeter Mindset workplace collaboration blog posts wrap your brain around the notion that collaboration no longer is a “nice to have” soft skill. We end up serving our customers, better and better, as well. And creating remarkable customer-focused experiences. Enjoy this blog post? And guess what?

Innovation 65

Innovation Customer Retention Consulting Culture 65

One Millimeter Mindset

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. Retaining Customers involves All Hands on Deck. Enjoy this blog post?

Customer Retention 63

Customer Retention Consulting Customers Sales 63

BirdEye

JUNE 13, 2023

A Google Business listing offers an easy way for prospects and existing customers to find your business and leave reviews. Studies reveal 86% of customers turn to Google Maps to locate a local business. In this blog post, we’ll cover how to delete a Google Business account with step-by-step instructions.

How To 97

How To Case Study Guidelines Study 97

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management. Increase sales.

Strategy 110

Strategy Management Brands Video 110

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. 64% of businesses have verified their Google Business Profiles.

Automotive 59

Automotive Hospitality Healthcare Retail 59

Comm100

SEPTEMBER 26, 2023

In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must. While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization.

Examples 173

Examples Chatbots Omni-Channel Customers 173

Blueshift

AUGUST 16, 2023

With a real-time CDP , marketers can collect, unify, and organize their customer data from any source for rich customer profiles and easily accessible segments. In this blog, we’ll explore what audience syndication is, how you can leverage it to optimize your paid media marketing, and the top four benefits for marketers.

Data 98

Data ROI Advertising Marketing 98

ShepHyken

FEBRUARY 15, 2019

From stock management to sales reports, customer loyalty, and much more, a POS system streamlines your efficiency in ways that pen and paper just can’t. Look for these POS features that can help at the register: Purchase history : Have you received new stock that a returning customer has bought before? It helps them manage stock.

e-support 88

e-support Retail System Sales 88

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. 64% of businesses have verified their Google Business Profiles.

Automotive 52

Automotive Hospitality Healthcare Retail 52

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Ensure your interior design business is claimed and verified on Google Business Profile. How can interior designing businesses implement this SEO strategy?

Marketing 111

Marketing Social Media Advertising Tips 111

NICE inContact

SEPTEMBER 25, 2019

Agility and ease are key concepts in digital customer service , regardless of your industry or the size of your business. We recently collaborated with T-Mobile, one of our clients, to learn more about how they offer better, more efficient digital customer service. CRM profiles add immediate relevance and empathy to the experience.

Customer Service 138

Customer Service Social Media Contact Center CRM 138

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Agent Profile How do you profile your agents and assess skills? Provide examples of standard and custom reporting.

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

BirdEye

OCTOBER 19, 2022

It’s a great way to showcase your products and services and helps customers learn more about your company. Fortunately, Google has made building a website easy with a free service that lets businesses create and customize their own Google My Business website. You can then further customize the website with themes, photos, and text.

Tips 98

Tips Hotels Social Media Video 98

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Table of contents What is a social media profile?

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Publish a blog or newsletter 5. Claim your Google Business Profile 6. Ask for customer reviews 8. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Table of contents 1. Create a website 2.

Social Media 98

Social Media How To Advertising Sports 98

ShepHyken

NOVEMBER 2, 2017

One key is to always deliver value to your customers to keep them coming back. – Shep Hyken. Does it seem like your competitors have an advantage over you when it comes to attracting new customers? Or that too many customers are dissatisfied with your service? Overuse predefined replies (canned responses). Social Media.

Customer Service 76

Customer Service Social Media Analysis Advertising 76

ShepHyken

MAY 4, 2018

This week we feature an article by Meyer Baron who writes about the essential stages of a winning customer experience. Smart companies promise a positive customer service experience, and they deliver. – Shep Hyken. Customer experience” means different things to different people. Improved customer service training.

Customer Experience 79

Customer Experience Advertising Sales System 79

BirdEye

MAY 4, 2023

Home professionals represented on Houzz with positive customer reviews tend to have more credibility with potential customers. In this blog, you’ll learn how Houzz works, the best ways to generate more reviews, and the benefits that come with more reviews. Customers feel appreciated when you respond to their feedback.

Tips 96

Tips Social Media Resources Feedback 96

BirdEye

MAY 2, 2023

That means there’s a good chance customers are using Apple Maps to find local businesses. Doing so can help potential customers find you more quickly and easily, increasing the chances of them doing business with you. Rather than relying on other review sites, users can directly leave their Apple Maps reviews on a business’s profile.

How To 97

How To Social Media Connections Customer Experience Management 97

BirdEye

NOVEMBER 30, 2023

Therefore, the role of travel agencies has become more critical than ever as they craft these personalized and hassle-free travel experiences for their customers. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 110

Travel Marketing Social Media Hotels 110

BirdEye

SEPTEMBER 6, 2022

If you own a business with a physical location, you probably rely on the customers in your area to drive most of your revenue. That said, your potential customers aren’t just finding your store in person. Claim and optimize your Google Business Profile 2. Table of contents What is local search marketing? Keep mobile in mind 3.

Marketing 98

Marketing Guidelines Industry Examples 98

ShepHyken

JANUARY 5, 2018

This week we feature an article by Ford Blakely about text messaging which can provide that instant, convenient and low-friction customer experience that delivers delight. Let’s face it, customer service is the lifeline of any company. According to Forbes , Businesses are losing $62 billion per year through poor customer service.

Customer Service 80

Customer Service Poor Customer Service Multi-Channel Study 80

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. Establish a more substantial presence online and in local communities so customers can seek you when they need your services.

Marketing 64

Marketing Social Media Advertising Chatbots 64

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Software 182

Software Chatbots Customer Service Knowledge Base 182