Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

ViiBE Blog

JULY 8, 2021

ViiBE Blog. What are the different kinds of top cybersecurity companies? Customer experience , Technology. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What are the top cybersecurity companies out there? Its services are used by 12 of the Fortune 20 largest global firms.

Company 52

Company Government Self Service Transportation 52

SurveySensum

NOVEMBER 13, 2023

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? Because 62% of this population will also abandon their shopping experience with you if they encounter any negative experience. That’s a lot of people…like a lot. Now, you might be wondering, ‘How can I amp up my mobile CX game?’

Tools 52

Tools Survey Customer Experience NPS 52

Ascribe

SEPTEMBER 16, 2023

Artificial intelligence (AI) has gone mainstream and there is simply no escaping reading, hearing and talking about it. However, in the case of AI, we’ve already rapidly embraced many AI-based tools. Why marketing research needs AI Marketing research is the foundation of successful marketing, product development and customer service.

Analysis 52

Analysis Social Media Case Study NPS 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Storyminers

MAY 16, 2016

[Originally published on APADMI Apr 20, 2016 – Advice & Guides, Blog as:]. Integration of Mobile into Retailers Business Model Roundtable. Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. See their thoughts below.

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

Comm100

NOVEMBER 27, 2017

Still, customers don’t respond to a non-apology the same way they do a sincere one. Research shows that customers feel a sense of restored fairness when companies apologize, provided CEOs show sufficient empathy— a key factor for successful personal apologies, too. rawpixel.com. From Papa John’s NFL apology to Louis C.K.’s

Social Media 290

Social Media Video Effort Score Brands 290

Oracle

DECEMBER 17, 2020

Welcome to Experience TV, a LIVE show on social channels about the economic revolution we’re living through, the Experience Economy, where brands compete on the quality of their customer experiences. Citizen engagement and experience. Experience of the w eek : Albuquerque and Alexa. Sugar Land, Texas.

Government 52

Government Banking e-support Technology 52

LiveChat

FEBRUARY 19, 2018

Your corporate image depends on the customer service you provide. A once unsatisfied client is unlikely to use your product again. That’s why you should take every opportunity to deliver a great customer experience. One of the best ways to do this is to automate your customer service with AI chatbots.

Chatbots 76

Chatbots Customer Service Knowledge Base Return on Investment 76

ProProfs Chat

OCTOBER 25, 2021

Today’s competitive business market is overflowing with top brands fighting neck to neck to stay on top. In such a scenario, you may not want your loyal customers to switch to your competitors. . But, no matter how hard you try, it isn’t easy to read your customer’s mind. What Is a Customer Feedback Tool.

Software 98

Software Feedback Net Promoter Score Social Media 98

ShepHyken

JANUARY 23, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. How do you keep your loyal customers? How do you keep your loyal customers? The Fast Company Executive Board gives us plenty of ways to do so.

Customer Service 13

Customer Service Self Service Contact Center Loyalty 13

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? Then, h ow do you use VOC data to drive change in your organization?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Pointillist

JUNE 15, 2018

What’s better than acquiring one new customer? The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Currency Alliance

DECEMBER 13, 2018

YouGov data from the UK shows that even the youth demographic – supposedly disloyal – thinks that points programs “are a good way for brands to reward customers and 59% think all brands should offer one.”. Personalization powered by artificial intelligence. The Economist, November 2018. Really think about that for a moment.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

NobelBiz

SEPTEMBER 21, 2020

For more updates on the contact center space, check out our Blog section. But don’t be too alarmed, voice is still alive and well and remains preferential for complex customer support issues. Something we’ve discussed before, together with Rebekah Johnson of Numeracle on Episode 6: Truth-Telling in the Age of Robocalls.

Call Center 52

Call Center Industry Contact Center Government 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? ERP is critical business software that collects information from various departments in a common database, enabling leaders to monitor the pulse of a company using a single vision of reality. Video: What is ERP? Key Takeaways.

Resources 52

Resources System Software Financial 52

AWS Machine Learning

NOVEMBER 22, 2023

Yes, the AWS re:Invent season is upon us and as always, the place to be is Las Vegas! Use the “Generative AI” tag as you are browsing the session catalog to find them. Second, we’ll have sessions covering the common generative AI use cases and applications. The technical sessions in our track are divided into five areas.

Innovation 108

Innovation Training Contact Center Data 108

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Anna Morrish.

Software 40

Software Customer Experience Company CRM 40