Lumoa

NOVEMBER 2, 2022

This blog will share some of the highlights of the webinar. As a result, telecommunication companies (telcos) face increasing challenges as they provide services such as mobile, landline, internet, cable, etc. Feedback from customers provides valuable input for any business.

Industry 236

Industry Telecommunications Customer Experience Multi-Channel 236

Comm100

MARCH 13, 2023

Comm100’s latest higher education survey asked current students in North America what they thought about chatbots and the service that they can provide. This blog will reveal students’ opinions on chatbots, how open they are to receiving them, and the support expectations they hold of prospective schools. Read more Report 1.

Chatbots 187

Chatbots Survey Social Media Report 187

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. According to some reports , 41% of customers expect a business to answer an email in just six hours. Are Chatbots Really an Ideal Solution for Customer Service?

Chatbots 146

Chatbots Customer Service Tools Poor Customer Service 146

Comm100

MARCH 25, 2024

Acebot is a chatbot that prompts customers to answer a satisfaction survey in a conversational format. If your goal for your chatbot is to save your company money and resources, consider having it assist an individual department, such as Customer Service or HR. Chatbots can be designed to do almost anything. How about a robot?

Chatbots 240

Chatbots Customer Journeys User Experience System 240

Lumoa

NOVEMBER 30, 2022

They can also be used for experience mapping , which is a detailed visualization of a customer’s experiences with your product or services over time. Naturally, this is setting a new benchmark for E-commerce stores, since customers are choosing to shop at only the best websites in the competitive space.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

Comm100

AUGUST 8, 2022

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. In this article, we’ll answer your questions like “what is a chatbot?”

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Lumoa

NOVEMBER 21, 2023

When it comes to increasing profitability and retaining a loyal customer base, the ability to smartly source, analyze, and use customer feedback data to enhance services and products makes all the difference. The result is a happy customer who is likely to buy again or return for services.

Analysis 208

Analysis Feedback Social Media Chatbots 208

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Chatbots 130

Chatbots Company ROI Omni-Channel 130

Comm100

JUNE 23, 2022

With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Security & compliance . Reducing wait times.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. But, developing a CX strategy that works is much more challenging than simply fine-tuning customer service processes. Naturally, delivering this kind of personalized service at scale will require a well-crafted plan.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Comm100

JANUARY 5, 2022

The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Depending on the structure of your customer service operations, you might be used to routing queries based on several different factors. Custom routing .

Government 191

Government CRM eBook Software 191

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! But there’s one problem – how to choose a chatbot platform that will serve your goals. Question 2: How do I build the bot?

Chatbots 130

Chatbots How To Measurement Report 130

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. The answer is as obvious as it is overlooked: improve customer service.

Customer Service Training 151

Customer Service Training Training Brands Customer Service 151

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. This is why QnABot also integrates with any other LLM using an AWS Lambda function that you provide.

Self Service 101

Self Service Contact Center Multi-Channel Knowledge Base 101

ShepHyken

SEPTEMBER 13, 2019

Consumers compare your live chat response times with the best service they’ve experienced – regardless of industry. You could be answering a prospect who has questions about a product, or a customer requiring technical support. Be sure of your answers. You’re not going to have answers to every question all the time.

Customer Experience 108

Customer Experience Self Service Knowledge Base Communication 108

ShepHyken

JUNE 7, 2019

This might seem like a decidedly old-school customer service channel, but calls are as important, if not more so than ever and more consumers are calling businesses today than any other time in history. There’s a reason 74% of consumers are very likely to choose another business after having a poor phone experience. Think again.

Connections 117

Connections Customer Centricity Consumers Culture 117

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. Read more: The Top Customer Service Expectations that Brands aren’t Meeting.

Customer Service 242

Customer Service Abandon Rate ROI Apparel 242

Comm100

APRIL 22, 2023

In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools. To compete against similar institutions on tuition costs, schools need to find new ways to reduce costs without impacting services to students.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

BirdEye

DECEMBER 26, 2023

It’s a situation many businesses encounter and one that needs the best VoIP service to overcome. VoIP services, in response, offer a solution by improving lead conversion rates, enhancing customer experience , and boosting business productivity and brand loyalty. Does this sound like your business? What is a VoIP number?

Call Recording 111

Call Recording Video System Communication 111

ShepHyken

AUGUST 23, 2019

This week we feature an article by Martin Frascaroli who talks about why it is important to meet your customer needs using omnichannel customer service. . They are real-time users looking for a rewarding shopping experience, and they expect the best service. The answer is in Omnichannel Customer Service, and we’ll tell you why.

Omni-Channel 108

Omni-Channel Customer Service Self Service Social Media 108

BirdEye

MARCH 1, 2024

This is where business call forwarding services can make a huge difference, seamlessly routing calls from one department to the other. This blog post tells you all about business call forwarding and how you can leverage the right solution to streamline productivity and customer communication. Why do you need business call forwarding?

Customer Service 59

Customer Service Multi-Channel Call Recording System 59

ShepHyken

MARCH 1, 2019

The future is now as it concerns artificial intelligence, and it provides an excellent opportunity for business owners to stay ahead of the competition, but more importantly, offer customers a more tailored and enhanced experience. Shep Hyken. Roy Raanani, CEO and Founder, Chosus.ai Consumers want to be catered to their specific needs.

Customer Experience 104

Customer Experience Chatbots Video Competitive Advantage 104

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. With traditional phone support, a caller might be passed between multiple agents before receiving an answer. Be available where they are . Satisfy instant gratification .

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . Today’s financial customers demand speed and convenience through digital services, and credit unions are taking notice. Offer fast and convenient support.

Chatbots 224

Chatbots Social Media Banking Omni-Channel 224

ShepHyken

MARCH 9, 2018

This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken. Businesses that already have a strong digital customer service strategy in place are steps ahead of the competition, however here’s how you can catch up in 2018.

Customer Service 75

Customer Service Knowledge Base Chatbots Social Media 75

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Comm100

NOVEMBER 10, 2021

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the while keeping a high level of service quality. Increasing customer satisfaction by lowering wait times and providing faster answers.

Chatbots 192

Chatbots Customer Service Social Media CRM 192

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

ShepHyken

MAY 10, 2019

Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand. Customer service offers more than just an avenue for your clients to show their support or grievance; it also helps attract new buyers and retain existing ones.

Resources 108

Resources Customers Groups Customer Service 108

BirdEye

OCTOBER 11, 2023

Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Industry Customer Experience Self Service 111

Comm100

NOVEMBER 29, 2021

We have been building live chat software for more than 10 years, helping brands like IBM, HomeTrust Bank, and Canadian Blood Services to deliver exceptional customer service. With this information, you can provide more personalized support to customers and treat them at a more individual level. Set clear time expectations.

Average Handle Time 199

Average Handle Time Software Exceptional Customer Service Video 199

Daniel Group

APRIL 18, 2024

In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. The company also provided a discount on additional products. When customers order a product or service, knowing when to expect them is essential—the more consistent the delivery, the better.

Communication 98

Communication Strategy NPS Net Promoter Score 98

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Key Takeaways “How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

AWS Machine Learning

MAY 25, 2023

One of the most common applications of generative AI and large language models (LLMs) in an enterprise environment is answering questions based on the enterprise’s knowledge corpus. Amazon Lex provides the framework for building AI based chatbots. Ingesting document embeddings into Amazon OpenSearch Service.

Chatbots 76

Chatbots Data Training How To 76

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. Better still, students are overwhelmingly open to using bots.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Comm100

APRIL 21, 2022

While banks are typically driven by the interests of its shareholders, credit unions’ not-for-profit status drives them to focus on delivering the very best service to its members. This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones.

Trends 138

Trends Technology Chatbots Financial 138