SurveySparrow

NOVEMBER 7, 2023

In this blog, we will look into the top 7 ChatGPT plugins, their features, the pricing of the basic plan, and an easy-to-do guide on how to install them! First is the list of top survey platform plugins. SurveySparrow Just as easy as pie it is to create surveys on SurveySparrow, GPT takes away the slightest effort you need to put in!

Interaction 52

Interaction Social Media Survey Hotels 52

SurveySparrow

OCTOBER 9, 2023

In this blog, we will look into the importance of a brand name, the common mistakes while creating one, strategies to avoid them and so much more. Descriptive Names Descriptive brand names, such as “Budget Car Rental,” leave no room for ambiguity. Most importantly, it distinguishes a brand amidst the competition.

Brands 52

Brands How To Culture Survey 52

Beyond Philosophy

AUGUST 14, 2017

Add in traffic on the way to the airport, rental car drop-offs, and overcrowded waiting areas and you’ve got a recipe for anxiety, frustration and general unhappiness. In one survey, 56 percent of respondents said they’d like to see a more authentic, location-based experience in airports. PR Nightmare! Terrible Service!

Airlines 0

Airlines Travel Consulting Retail 0

BirdEye

NOVEMBER 8, 2023

Automotive review sites in your industry you can’t ignore If you run a car business, getting listed in the top car review sites is a must. Apart from them, getting listed on all these three sites allows car dealerships to gain exposure to a wider audience and improves their online reputation. Here are those: 9.

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

Service Untitled

JUNE 8, 2010

Service Untitled The blog about customer service and the customer service experience. Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. We’ll Pick You Up.&# The book emphasizes that satisfying customers is not complicated.

Customer Expectations 41

Customer Expectations Entertainment Exercises Customer Service Representative 41

transcosmos Information Systems

JUNE 8, 2017

A study done at Leeds University in 2007 “surveyed several chatbot systems” and found that chatbots “succeed in practical domains like education, information retrieval, business, e-commerce, as well as for amusement.”. That’s why iPhone’s Siri or Amazon’s Alexa can speak to customers like they are humans.

Chatbots 67

Chatbots e-support Fashion Hotels 67

inmoment

JUNE 1, 2020

From Dove telling consumers that it’s not important which brand of soap that we use as long as we wash our hands, to QBE giving cash back to every car insurance customer, as consumers we are being told that “we’ll get through this together.”. For Actionable Insights, Move from Past-Tense to Forward-Thinking Survey Questions.

Customer Experience 69

Customer Experience Analytics Survey Feedback 69

inmoment

AUGUST 20, 2019

It’s not through guest satisfaction survey questions on a receipt, or a comment card box. Restaurants need to take a proactive approach to guest surveys by meeting diners when and where they’re ready to give feedback and allowing them to only answer questions relevant to their experience.

Feedback 45

Feedback Brands eBook Touchpoint 45

Beyond Philosophy

DECEMBER 10, 2021

He says that any time you link a survey-based score to someone’s career or compensation, bad things happen. An excellent example of bad profits is when they charge you three- or four-hundred percent markups when you return the rental car without a full gas tank. So, What Went Wrong with NPS?

Effort Score 109

Effort Score NPS Net Promoter Score Leadership 109

Service Untitled

APRIL 14, 2010

Service Untitled The blog about customer service and the customer service experience. I can also convert points to miles on many different airlines, and use the points and redeem them at various hotels and Hertz car rentals. The downside of the Platinum card centers around the travel and concierge services.

Rewards Programs 41

Rewards Programs Hotels Travel Airlines 41

inmoment

SEPTEMBER 19, 2019

Unfortunately, typical survey approaches cannot capture the emotion that makes these experiences memorable. In my experience, providing surveys with open-ended questions, reading comments and analyzing the common themes therein are an effective means of identifying today’s drawbacks and successes.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

GetFeedback

JANUARY 19, 2020

To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. In any case, I clicked on the icon to begin a survey process online, where I saw this: The “overall rating” question gives me more options than the email would have suggested. SMS surveys are increasingly popular, too. Cleanliness.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. If you’re immediately diving into silo’ed task work and surveys and the like, chances are your start-up will not last very long. Fearlessly, with no holds barred.

Customer Experience 141

Customer Experience Customer Journeys Chief Customer Officer Insurance 141

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Recently, Amazon expanded this service with their “ in-car ” delivery option. This enables the company to deliver packages to a customer’s car in a matter of hours, and drop them off in users’ trunks. using an Echo in their room.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Service Untitled

DECEMBER 22, 2010

For as long as most of us can remember, the airlines industry has always scored the worst customer service marks on almost all surveys. A recent survey conducted by Consumer Travel Alliance revealed more than 50% of the participants rated the TSA as offering the worst customer service. So why all the discontent with the TSA?

Airlines 42

Airlines Transportation Customer Service Travel 42

BirdEye

OCTOBER 26, 2023

This blog post delves into the discussion between Zach Watson, VP of Enterprise Sales at Birdeye and Melissa Cameron, SVP of customer acquisitions at National Storage Affiliates. Businesses can trigger review and survey requests to customers to collect feedback at the point of sale. We also actively ask for reviews.

Feedback 111

Feedback Customer Journeys Effort Score Survey 111

BirdEye

MARCH 8, 2024

This blog post delivers the essential tips and strategies your business requires to elevate your social media presence to new heights. Some important things to note here include: Your market survey findings must guide the selection of social media platforms you will focus on. Table of contents Why do social media followers matter?

Social Media 59

Social Media Tips Multi-Channel Groups 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

C Space

MAY 20, 2020

The survey found that a quarter of people were more willing to consider subscribing to a streaming service during lockdown than before the crisis. Travelers will be more comfortable hopping into their own cars or rental vehicles than commuting in mass transportation.”

Brands 52

Brands Airlines Travel Transportation 52

Avaya

MARCH 17, 2019

Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you.

Brand Values 52

Brand Values Brands Customer Experience Contact Center 52

Avaya

SEPTEMBER 5, 2018

Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you.

Brand Values 37

Brand Values Brands Customer Experience Contact Center 37

Currency Alliance

FEBRUARY 26, 2019

You can see this in the Gartner CMO survey: Loyalty marketing has traditionally suffered from the difficulty in measuring ROI (especially in the short-term). I’ve blogged extensively about how partnerships are crucial to an effective loyalty program. You can read our blog on loyalty coalitions here. A little more context.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45