blind-spots-in-leadership Blog Related Topics 
Natalie Petouhof
AUGUST 31, 2022
During our conversation, we discuss blind spots in leadership, the fifth industrial revolution, and why leaders must put customers and employees at the center of how they make decisions. Original Article on Customer Bliss. Natalie Petouhoff also holds a PhD in material science and engineering and is a former aerospace engineer.
ChurnZero
DECEMBER 29, 2020
Top 10 Blog Posts from 2020. Learn how to spot the signs that it’s time to revamp your onboarding as well as the dos and don’ts of improving the most influential phase of your customer’s journey. 2020 was a real mixed bag of emotions. Like a box of chocolates, you never know what you’re gonna get during life in the pandemic.
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ChurnZero
APRIL 1, 2022
Like many people with leadership aspirations, Sharon saw the vice president title as her dream designation: “I knew that a VP role would be harder to attain because there are fewer of them within a company structure.”. Suddenly, the opportunity Sharon had worked toward her entire tenure was right in front of her. There’s so much to do.
Natalie Petouhof
JANUARY 12, 2022
The book shows how to remove “blind spots,” how to increase customer and employee lifetime value, and how to focus on empathy-based business value — increasing financial success by focusing on the customer and employee; putting them, indeed, on the balance sheet. The true meaning of empathy. Don’t confuse it with sympathy.
Natalie Petouhof
AUGUST 15, 2022
Accomplishing this requires leaders to undergo their own change management process to move from “command-and-control” leadership to servant leadership. Accomplishing this requires leaders to undergo their own change management process to move from “command-and-control” leadership to servant leadership. A new approach.
Michelli Experience
MARCH 13, 2018
I’d venture to say that Starbucks might have been little more than one man’s vision if it wasn’t for his leadership strengths. He was one of the original architects of the brand – a part of a leadership triumvirate playfully referred to as H2O (two Howards and an Orin – Howard Schultz, Howard Behar and Orin Smith).
ClientSuccess
NOVEMBER 16, 2017
Every team has their blind spots. In the case of this customer, they simply weren’t having it. 5 Keys for an Effective Apology – More Than Just Saying Sorry. 5 Keys for an Effective Apology – More Than Just Saying Sorry. Acknowledge your responsibility. Express that you know you were wrong and explain what happened.
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