5-tips-to-manage-remote-customer-support-agents Blog Related Topics 
UJET
MARCH 17, 2020
A strong customer support team is integral to the success of any business. The rise of remote work has proven that employees can be as, or more, efficient in their work outside of the office. Here are five tips to manage your remote customer support agents. Daily Check-Ins.
Comm100
APRIL 30, 2020
Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. But managing agents working from home still poses many difficulties. Couple this with much higher chat requests, and your agents could soon feel out of control and unequipped.
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Call Experts
DECEMBER 29, 2021
At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . To keep reading, click here ! . What is a call-out line?
Comm100
OCTOBER 25, 2021
Besides potential language barriers, institutions also need to be sensitive to cultural differences and customs. In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat.
Comm100
SEPTEMBER 28, 2022
Looking to improve your customer service? KPIs can measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. Consider what the numbers reveal about agent work ethic and performance. Live Chat Benchmark Report 2022.
Stella Connect
NOVEMBER 9, 2021
From Black Friday until well into January, your customer service agents will face overwhelming call and chat volumes. Considering the phone and chat speeds we saw last year among leading brands, customers will expect lightning-fast response times. Preparing Your Customer Service Team for the Holiday Season.
ProProfs Chat
JULY 29, 2020
Remember when you tried dialing a customer care number only to experience a painful never-ending hold time and a disinterested agent who would read his script in an almost robotic tone? The crux of the matter is that although phone support has evolved over the years, it still is light years away from meeting customer expectations.
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