5-things-every-ceo-should-know-about-net-promoter-score Blog Related Topics 
GetFeedback
JULY 19, 2019
We used to get so excited to talk about the Voice of the Customer (VoC). But too often we turned this exciting idea into a program of surveys that led to metrics that led to discussions about metrics that led to…not the powerful changes we expected. To know what to measure, it’s important to understand the actual customer.
Lumoa
JUNE 14, 2023
When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). But what happens when your NPS score isn’t quite as rocketing as you’d like? Should you throw in the towel and brace yourself for the inevitable worse? Think about it.
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Horizon CX
OCTOBER 2, 2023
The Gate Agent has never performed this task before and does not know how to do it. I’ve had several people tell me these are small things, and that leaders should only worry about the “big picture.” I’ve had several people tell me these are small things, and that leaders should only worry about the “big picture.”
GetFeedback
AUGUST 29, 2018
If you use Net Promoter Score (NPS) to keep tabs on customer happiness, then you know how painful a low score can feel. While NPS is a valuable customer experience metric , it also opens you up to a lot of criticism from detractors, or customers who give you a score of 6 or below. Ask clarifying questions.
SurveySparrow
AUGUST 29, 2022
you would know all about your disengaged employees. In this blog, we’ll cover: What is Employee Net Promoter Score? What Exactly Is Employee Net Promoter Score? The employee net promoter score (NPS) is a metric used to measure the loyalty of a company’s customer base.
ShepHyken
AUGUST 11, 2017
This week we feature an article by Borge Hald who writes about the importance of being a customer obsessed company and how it is the key to success. We need to obsess about creating such an amazing customer experience that our customers will want to do business with us and nobody else. – Shep Hyken. Stories move people.
Beyond Philosophy
AUGUST 13, 2020
Do you know what annoys me? When I go into an organization, and they say their goal is to delight customers at every moment of contact. We discussed this idea of Customer Effort in a recent podcast, and its related measurement, the Customer Effort Score. . So, What is Customer Effort and a Customer Effort Score?
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