NetBase

DECEMBER 11, 2018

Customer feedback is the life’s blood of ongoing competitive analysis. How do you use customer feedback to go even further with your competitive analysis? As you celebrate beating competitors, it’s important to know why you’re coming out ahead. We certainly do – especially those who’ve become ours.

Analysis 56

Analysis Analytics Social Media Innovation 56

Call Experts

NOVEMBER 20, 2018

Focus on a few key factors to beat the competitive forces in the market: Tip 1: Develop a clear mindset. Most business owners have a perception that in order to ensure explosive growth, it is essential to make significant changes. The truth is that small improvement with a positive direction can lead a company on the path of success.

Tips 53

Tips Company Call Center Conference 53

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Let’s find out what the field professionals actually experience. So, what should we expect in the nearest future?

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

NetBase

SEPTEMBER 12, 2018

Your brand or agency is likely spending more on Instagram in 2018 than last year. By adding business and competitive channel support our users are better able to report on-channel metrics, as well as define benchmarks to beat for competitive or aspirational channels on Instagram. But what does this mean for influencers?

Analytics 49

Analytics Data Metrics Analysis 49

Amity

DECEMBER 12, 2017

“In the age where product-led businesses are beating their competition, product adoption reigns king. The day-to-day life of Customer Success professionals can get pretty hectic. It can be challenging to set time aside specifically for continued learning and to keep up with new trends. Just click on the tapes to start listening!

Customer Success 67

Customer Success Net Promoter Score Effort Score Trends 67

Feedbackly

AUGUST 29, 2018

This means that now more than ever it is important to carve out your own space in the market and really work hard to define your competitive advantage. Amazon’s economies of scale, product selection, and supply chain efficiency are 3 of its competitive advantages that most other ecommerce stores cannot compete with.

Customer Journeys 76

Customer Journeys Ecommerce Competitive Advantage Fashion 76

Totango

JANUARY 8, 2019

And if you’re operating in the highly competitive subscription-based B2B industry, it’s an especially important number. So, one way to become more competitive is to get your churn rate down below this figure. When you’re selling subscription services, how do you measure customer success? First are subscription churn rates.

How To 54

How To Social Media Customer Success Survey 54

LiveChat

FEBRUARY 1, 2019

Don’t you want to beat the score and get as close as you can to 100% customer satisfaction? In 2018, it was 82.26% , in 2017 it was 83.54%. It means your competition is bigger now, and you need to find all the customer touchpoints and think which of them you can improve. And next year’s scores will prove it. It gave us 47.4

Report 57

Report Customer Service Chatbots Customer Satisfaction 57

NetBase

JANUARY 22, 2019

Next Level Competitive Intelligence. What if you could predict your competition’s next move and either learn from their plodding mistakes or beat them to the punch? Although it offers incredibly cool insight in its own right, predictive marketing analytics have changed the social listening game. Oh, The Possibilities.

Analytics 56

Analytics Marketing Analysis Exceptional Customer Service 56

Magellan Solutions

JULY 11, 2022

In fact, last 2018, the number of contract workers of Google outweighed its direct employees. Further helping you to scale your operations and to prepare you for what lies ahead, may it be financial crises or economic downfall. . What is a Recession? A nation is in recess when the economy is experiencing: . Rising levels of unemployment .

Strategy 40

Strategy Financial Competitive Advantage Resources 40

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. People are more likely to leave their spouse than their bank[ii], so it might seem that banks have no case to answer. Actually, they do.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

C Space

JULY 24, 2020

The Brand Move Roundup – July 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Sports Advertising Transportation 52

LiveChat

FEBRUARY 19, 2019

Gone are the days when there were doubts if SMS marketing was even legal. Marketing boards all over the world choose to make SMS marketing legal. Well, let’s face it – for the express purpose of increasing customers’ loyalty. So, in case you are not using SMS marketing legally or do not use it at all, here is the post for you.

Marketing 38

Marketing Social Media Course Tools 38

C Space

MAY 14, 2020

The Brand Move Roundup – May 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The website is being widely shared by Airbnb employees across social media.

Brands 52

Brands Transportation Advertising e-support 52

SurveySparrow

APRIL 5, 2021

If your customers aren’t satisfied, then nothing else matters. . If you’ve been running your business for quite a few years, you probably know the importance of satisfying customers. In that case, let’s ask you a simple question, Is your customer service team doing the best job they can? . If your honest and unbiased assessment says “yes, they are!”

Customer Satisfaction 52

Customer Satisfaction Customer Service Customer Service Representative Net Promoter Score 52

Grade.us

SEPTEMBER 10, 2019

Updated: 9/10/19 with plenty of new examples and templates. You'll find a spreadsheet template for tracking your client’s business info, citations and review site listings at the end of this post. Available as an Excel or Google Docs template. Skip to the Free Download ». You'll find a bunch of junk mixed in with important misplaced items.

Management 24

Management Marketing How To Social Media 24

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. Restaurant leaders and operators faced considerable obstacles over the past few years and should be commended for having navigated a once-in-a-generation business challenge.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. Restaurant leaders and operators faced considerable obstacles over the past few years and should be commended for having navigated a once-in-a-generation business challenge.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Grade.us

JULY 9, 2020

The competition is simply too high. According to one speaker at the 2018 conference at Google HQ, 46% of searches have local intent. Reading Time: 10 minutes. If you’re a business owner, you will undoubtedly understand the importance of customer reviews. It’s no exaggeration to say that reviews can make or break a business.

How To 29

How To Effort Score Social Media Customers 29

C Space

JUNE 1, 2020

The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. In terms of ads, only around three brands have told Smith they won’t advertise in September.

Brands 52

Brands Multi-Channel Conference Advertising 52

Retently

MARCH 18, 2019

According to the data we gathered from IndexNPS and other sources, these are the scores of the mentioned companies: Netflix’s NPS is 68, well above their competition; Starbucks’ NPS is a decent 77; Amazon’s NPS is a pretty high one at 62; Airbnb’s NPS is quite strong at 74; Tesla’s NPS is an astounding 96. Market Leaders’ NPS Scores.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

Magellan Solutions

JULY 28, 2021

Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. Consumers will always want better prices, selection, and convenience. With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. .

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

Grade.us

JUNE 25, 2018

Ayesha Curry’s restaurant is coming to Houston, and #Rockets fans have already piled up the 1-Star reviews before it even opened #Warriors #NBA pic.twitter.com/3BqL84zlJy — Tomer Azarly (@TomerAzarly) June 19, 2018. It's the question your customers want an answer to. Fake reviews are the problem. Customers trust customers. In Houston.

Marketing 35

Marketing System Management Culture 35

C Space

OCTOBER 26, 2018

Think asymmetrical bowls, worn and weathered buildings, beat-up Converses with loosely hanging soles. Beauty in Imperfection. Marketing (and advertising) has a perfection problem. Brands are too afraid to show their vulnerabilities, but the ones that are (like Nike) are seeing their risks pay off. Amadeus Redha. That kind of thing.

Advertising 66

Advertising Retail Study Consumers 66