B2B Chief Customer Officer Customer Base Sales 
Customer Bliss
JUNE 8, 2020
Recently, I was joined by Yamini Rangan, chief customer officer of Hubspot for a LIVE version of my podcast, the Chief Customer Officer Human Duct Tape Show. B2B is interesting. We’ll continue to assess what measures are appropriate to support our customer base over the next few months.”
Gainsight
APRIL 14, 2022
Though the pandemic isn’t exactly in the rearview mirror yet, we are beginning to understand the effect it’s had on B2B firms across the country — and around the world. One of the biggest paradigm shifts is an increased appreciation for the customer base. We can’t take our customers for granted — ever.
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Customer Bliss
MARCH 28, 2018
In today’s podcast episode, you’ll hear from six customer experience leaders in the B2B industry who share advice about the things they know now, that they wish they knew before they started their work. Invest Deeply in Listening to Your Customers. Leading Customer Success in a B2B Business with Jose Vergara.
Wootric CX Blog
JULY 15, 2020
In this guest post, Nathan Lippi, Head of User Research at PandaDoc, shares a Pareto principle approach to getting the most from a B2B Net Promoter Score program. . It’s debated, loved, and hated, but in the world of B2B SaaS it’s rarely used to its full potential. With their permission, we’re sharing some key findings here.
Gainsight
MAY 23, 2023
This aligns with the vendor’s view of Customer Success, particularly among its largely SaaS customer base, as something that should permeate across the enterprise. Nick Mehta, CEO of Gainsight, says: “What’s happening is, Customer Success is becoming company-wide. It’s not just a team.
Customer Bliss
OCTOBER 11, 2018
In this interview, Jay also shares examples from 3 companies (B2C and B2B) who’ve successfully operationalized talk triggers that keep their businesses booming and customers talking. The employment of these triggers means these companies don’t have to rely on paid advertising to grow and reach new customers.
Gainsight
JUNE 2, 2022
Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position. Sales and CS. Community As the New B2B Growth Lever. That couldn’t happen without impeccable leadership. And that is something worth celebrating!
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