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5 Top Customer Service Articles of the Week 10-25-2021

ShepHyken

The author notes that while chatbots continue to be popular with companies, customers are experiencing a CX failure. In short, don’t confuse repeat business with loyal business. 27 Helpful Customer Support Tools and Resources by Jesse Short. It’s simple: Chatbots can’t perform or answer “sophisticated interactions.”.

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Announcing the Kustomer Book Club for CX Leaders

Kustomer

Here’s a short description for Originals: It’s one thing to have new ideas, but another to stand up for them. Or the author is just very well-connected. If you’ve got a must-read book, pretty please send it to jesse@kustomer.com. Jesse Feldman is the Content Marketing Manager at Kustomer. Please read on.

Culture 49
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How Friction Can Be Good For Customer Experience

Beyond Philosophy

However, I read a great article on the subject by Jess Weaver regarding the value of inconsistent design, and one of the things I read that I think is true was some friction in an experience can be worthwhile. We have developed heuristics , which are short-cuts in thinking that help us make decisions without using a lot of energy.

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Entrepreneur and Futurist Charlene Li: ‘Don’t let amazing current customers blind you to future customers’

Qualtrics

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Charlene Li, entrepreneur, analyst, and best-selling author, about predicting the future, choosing how to show up at work, and finding your own voice as a thought leader.

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How Your Customers’ Identity Issues Are Affecting Your CX

Beyond Philosophy

But of course, per thedailymeal.com , there is also the Short, which is 8 oz. Colin is an international author of six bestselling books and an engaging keynote speaker. Sources: Novak, Jess. Most of us know that Starbucks doesn’t come in small, medium, and large. and not on the menu. Then there are the caffeine amounts.

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The top market research conferences to attend in 2019

Qualtrics

Nir Eyal- Best-Selling Author, Hooked. Jesse Purewal- Senior Partner, Prophet. Description: The AAPOR conference is made up of breakout and keynote sessions, and eight half-day short courses taught by experts in the survey research field. Short-course presenters include: Cynthia RobinsPh.D.-

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Customer experience, whose business is it?

Lumoa

For example, we have our own user group on Facebook, where we launch new features first and ask if some of the customers want to volunteer to test the features and give us feedback, - shares Jesse Pärnänen , Director of Business Development at Leadfeeder, - This helps us to stay connected and engage with our customer base."