Defining the Value of Customer Experience: A Guide for Creating CX ROI in A Constantly Changing World
Experience Investigators by 360Connext
APRIL 23, 2024
Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Key Metrics and Steps to Consider for Measuring ROI 1. CX leaders need to constantly ensure investments are yielding the desired outcomes.
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