Oracle

FEBRUARY 21, 2020

Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Join this session for an overview of Oracle’s digital customer service strategy and roadmap. See the latest innovations in digital customer service and get a view into the upcoming investments.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

West Monroe

DECEMBER 21, 2021

Nearly a decade after the Affordable Care Act exchanges went live, the composition of consumers shopping for healthcare has fundamentally changed. Yet despite differences in age, race, geography and socio-economic status, what these consumers share is a desire for a more personalized, digitally-driven healthcare experience.

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52

Call Experts

APRIL 8, 2024

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

West Monroe

APRIL 25, 2023

Administrative fees, which account for 25% of healthcare spending, can be reduced by utilizing this capability to streamline the PA process, leading to savings of pharmaceutical companies’ time, money, and valuable resources. In a typical patient services organization, most calls are focused on access, dosages, and side effects.

Company 52

Company Healthcare Chatbots Roadmap 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Opt for robust analytics and reporting features. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time.

B2B 52

B2B Software Feedback NPS 52

Kustomer

NOVEMBER 9, 2023

From the rise of chatbots and virtual assistants to the personalization of proactive marketing campaigns and predictive analytics, technology has become an important part of the customer journey. These thought leaders and experts are at the forefront of innovation in the fields of AI and customer experience.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently. Our approach applies to both open-source and proprietary models equally.

Training 103

Training Effort Score Examples Data 103

CSM Magazine

MAY 14, 2024

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption.

Self Service 52

Self Service Healthcare Innovation Employee Experience 52

SmartKarrot

FEBRUARY 11, 2021

Manage a high performing team with a growing portfolio of healthcare customers. Leverage data and analytics to “tell the story” of how Cecelia Health creates value for customers and patients. Develop a deep understanding of customer needs, use cases, and business objectives.

Customer Success 10

Customer Success Roadmap Healthcare Travel 10

Qualtrics

OCTOBER 2, 2019

The healthcare industry has been asking patients how they feel for over a decade. Healthcare is an experience business. Healthcare is no different. How can healthcare better listen to patients today? We all are in the business of experience.

Healthcare 34

Healthcare Survey Industry Hospitality 34

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

FEBRUARY 23, 2023

How can you break down siloes to innovate faster? And while approaches may vary, there is a roadmap to establishing a mandate for and culture of collaboration, followed by setting up the systems and structures that will make it a reality. That includes a roadmap for collaboration with these key features.

Leadership 52

Leadership Roadmap Culture Gamification 52

West Monroe

SEPTEMBER 30, 2022

That’s one of the key takeaways from West Monroe’s 2022 Be Digital Research —which surveyed 700 C-suite executives across the financial services, healthcare, health insurance, manufacturing, retail, technology, and utility industries, as well as 5,000 of their customers. Even the best of us have room to improve.

Survey 52

Survey Measurement Financial Strategy 52

Qualtrics

FEBRUARY 18, 2020

Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020. But why the slow progress? Don’t measure.

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29

Circular Edge

MAY 10, 2022

One major feature is detailed analytics and reporting on each department. As a comprehensive source of data, an ERP system also provides a host of reports and analytics that can be difference-makers for the business. Reporting/analytics: Data is useful only if companies can analyze and understand it, and an ERP helps with that.

Resources 52

Resources System Software Financial 52

CSM Magazine

FEBRUARY 14, 2023

The roadmap for success in every case included a critical culture component, whether it was readjusting to a new environment, implementing new technology, or just general malaise. For those in service organizations, whether in healthcare, food, or customer service, being on the frontline can be an uncomfortable place. All of them.

Contact Center 52

Contact Center Self Service Consulting Culture 52

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Featured Content. Climbing to $175.6 over the next 8 years.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. But we’re coming at that story a little differently this time around. over the next 8 years.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Featured Content. Climbing to $175.6 over the next 8 years.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

Comm100

FEBRUARY 6, 2018

Like live chat software, Hootsuite’s social media software provides analytics and reports to help companies best understand how their social media strategies are performing. Hubspot includes tools for social media marketing, social listening, content management, web analytics, landing pages, and search engine optimization (SEO), among others.

Software 105

Software Customer Engagement Engagement Omni-Channel 105