Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Clarivate Analytics. Clarivate Analytics. “The Omni Award for Best Omni-Channel Experience” Finalists. Daimler Financial Services.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Joe Rawlinson

MAY 31, 2017

Upgrade their software package to premium service or extend an invitation to a VIP conference. Google Analytics can also help you figure out which buttons your audience is clicking the most, and what customers are searching for. Use your data to help determine what could snag a customer during a renewal period.

Customer Retention 98

Customer Retention Omni-Channel Strategy CRM 98

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. Read the conference website. The post IBM Amplify 2017 appeared first on Think CX.

Omni-Channel 40

Omni-Channel Conference Analytics Trends 40

Esteban Kolsky

OCTOBER 21, 2015

And getting your speaker submissions done for conferences in 2016. And because we changed the dates for the Customer Service Experience conference next year to May 23-26 (and the city to DC instead of New York City) we are calling for speakers to summit ther ideas now. Multi-channel. Omni-channel. Measurement.

Omni-Channel 60

Omni-Channel Customer Service Multi-Channel Conference 60

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Storyminers

MAY 16, 2016

Additionally it is useful to track mobile user engagement to gain insights using traffic analysis tools, like Google Analytics. Recently I’ve been working with Mobaro Retail ( www.mobaro.com/retail ) – I encountered them when I met their chairman at a conference. Follow Mike on Twitter. Mike Wittenstein, Founder/Partner at Storyminers.

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

Uniphore

JANUARY 4, 2022

Speech Analytics. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Analyze Analytics and insights from 100% of interactions across all channels. He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP).

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

ReviewTrackers

OCTOBER 19, 2017

The 2017 Healthcare Internet Conference will take place Oct. The conference gives attendees the chance to learn about digital marketing solutions and new and established technologies. Re-Imaging Marketing: The Journey toward Omni Channel Marketing and Beyond. 23 through Oct. 25 in Austin, Texas at the JW Marriott.

Omni-Channel 50

Omni-Channel Hospitality Healthcare Conference 50

Upstream Works

JULY 16, 2020

Technology #1: Omnichannel Contact Center Solutions. For some agents, working from home might make it harder to provide a great customer experience since they can no longer confer with fellow agents and supervisors in-person. The starting point for that digital experience is engaging with customers using their channels of choice.

Contact Center 78

Contact Center Technology Self Service Omni-Channel 78

inQuba

MARCH 22, 2023

Forbes quotes a Wall Street Journal analysis, saying NPS was cited more than 150 times in earnings conference calls by 50 S&P 500 companies in a year, and no company ever said it’s NPS declined!* Today’s customers are mobile and omni-channel. Unstructured feedback from social channels? Management snake oil, anyone?

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. For me, one of the standout sessions is set to be the interactive panel, “Creating Brilliant CX For Every Person, Everywhere, Every Time.”

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

NICE inContact

AUGUST 30, 2016

This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! Omnichannel Routing. Analytics and Platform. ICUC is consistently an industry standout and this year is no exception. Contact Center Manager.

Customer Experience 195

Customer Experience Contact Center Conference User Experience 195

Martin Hill-Wilson

JANUARY 29, 2016

The first is Interaction Analytics which provides credible evidence of what goes on day in day out. Visual IVR becomes the GUI of choice: delivering omni-channel fluency together with an infinitely more intuitive way of engaging with service options, relative to its audio equivalent. It’s on the 26/27th.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Calabrio

MAY 25, 2016

Recently, Facebook announced at its F8 developer conference that it would allow businesses to build “bot” technology for Facebook Messenger. Bots can still be a great way to support a business’s omnichannel strategy and gather information about customers. In fact, 51.7% The post To Bot or Not to Bot? appeared first on Calabrio.

Chatbots 124

Chatbots Omni-Channel Contact Center Conference 124

CXApp

AUGUST 28, 2018

These elements separate mobile from any of the other channels in the business world. Companies with the strongest omni-channel customer engagement strategies retain about 89 percent of their customers , compared to 33 percent for companies that have weak strategies. Before we send you off, remember this.

Omni-Channel 40

Omni-Channel Multi-Channel Meeting Conference 40

Natalie Petouhof

APRIL 4, 2016

Their B2B and B2C commerce applications include an Omni-Channel Offering, Product Content Management (also known as Master Data Management or Product Information Management), Order Management , hybris Marketing Conversion , and powerful search and merchandising. And Hybris, at its core, is omni-channel.

Omni-Channel 40

Omni-Channel CRM B2C B2B 40

Bold360

MAY 18, 2017

The Chief Data Officer of Spanish telecoms giant, Telefonica commented at the conference , “we want to transform data into knowledge and place it into our consumers hands so that they are able to know, decide, and act, and so that they can make the most of their relationship.”. How May I Help You? Giving the Customer What They Want.

Omni-Channel 53

Omni-Channel Industry Self Service Telecommunications 53

BirdEye

DECEMBER 22, 2023

It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. It’s known for its reliability and rich features, including advanced call management, CRM integrations, and analytics tools.

System 109

System Self Service Analytics Communication 109

ShepHyken

SEPTEMBER 16, 2016

Basic examples of KPIs include visitor engagement, cart abandonment, bounce rate and conversion rate, but Google Analytics can be used to define and measure practically any goal. With over 20 years of global experience in Marketing Applications and Analytical CRM, Mark Smith is a leader in building, growing and managing successful companies.

Omni-Channel 48

Omni-Channel Customer Experience Retail Effort Score 48

Clarabridge

MAY 2, 2017

A revolution is brewing in sunny Miami Beach thanks to our ninth annual Clarabridge Customer Connections (C3) Conference. Clarabridge is powering this revolution by enabling brands to harness valuable customer data through new and existing features like text analytics , voice of customer , omni-channel case management and beyond.

Omni-Channel 40

Omni-Channel Insurance CEM Touchpoint 40

Kustomer

JANUARY 14, 2021

First met at a conference, maybe six years ago. It’s what happened before, what happened during, what happens after and knowing that that can tie very closely to what omni-channel is. As you think about touch points, that’s just a big conversation in the customer service world around omni-channel, multi-channel.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

NobelBiz

FEBRUARY 23, 2023

Furthermore, it provided enterprises with extra services like as a switchboard, phone transfer, conference calls, and so on. You may arrange individual video conversations and multi-user video conferences with collaboration features by switching to a UCaaS provider. These solutions cater to remote and mobile workers.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

Natalie Petouhof

FEBRUARY 24, 2016

Microsoft shared for the first time several retail innovations using its technology, including a smart shelf and a tablet-enabled shopping cart, and showed how retailers can gather better store analytics. Because of this, we are pleased to be announcing Sitecore Commerce , powered by Microsoft Dynamics.

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

NICE inContact

MARCH 15, 2018

Join us to learn how to create the most engaged workforce, how to use analytics to maximize business results and how to take your next step in your journey to the cloud. Standard Conference Pass $1,070 (does not include Interactions.edu training sessions): B_EarlyBirdCP_2018.

Interaction 121

Interaction Customer Experience Conference Analytics 121

Natalie Petouhof

FEBRUARY 21, 2016

examples: big data, predictive analytics) . examples: digital retail, supply chain, payments, omni-channel retail). Next Generation Customer Experience – Customers in the digital age demand seamless service throughout all lifecycle stages and across all channels. examples: talent management).

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

BirdEye

DECEMBER 26, 2023

Analyze the productivity across departments and customer interactions with in-built analytical tools. They offer popular VoIP phone features like business messaging, team messaging, unlimited calling, HD video calling, conference calls, and faxing. Analyze the productivity of team members with analytics features.

Call Recording 109

Call Recording Video System Communication 109

Call Experts

MAY 8, 2019

Customer success analytics tools are essential for growing businesses. Develop sophisticated performance analytics that evaluates contact center metrics. Real-time speech analytics to understand the verbal content of your customers. Omnichannel management creates opportunity. Summer HR Conferences. More Blogs Menu.

Customer Experience 65

Customer Experience Call Center Contact Center Conference 65

transcosmos Information Systems

OCTOBER 22, 2015

Get Response actually offers an email marketing software, and their blogs focus on topics like cRM, design, analytics and email marketing. Mike is an international conference speaker and corporate consultant on customer service experience, retail, and innovation. Mike Wittensein. The Consumerist. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

Get Response actually offers an email marketing software, and their blogs focus on topics like cRM, design, analytics and email marketing. Mike is an international conference speaker and corporate consultant on customer service experience, retail, and innovation. Mike Wittensein. The Consumerist. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Call Experts

JANUARY 15, 2020

Conducting predictive analytics to analyze learning patterns, strengths, performance gaps, and skill levels of employees. Omnichannel management creates opportunity. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

System 72

System Contact Center Call Center Customer Journeys 72

Avaya

MAY 24, 2016

Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 What is making analytics the new in-crowd? What is making analytics the new in-crowd? Until recently, analytics in business communications has been known as reporting. But why now?

Analytics 40

Analytics Self Service Report Industry 40

NobelBiz

JUNE 7, 2021

Furthermore, it provided enterprises with extra services like a switchboard, phone transfer, conference calls, and so on. You may arrange individual video conversations and multi-user video conferences with collaboration features by switching to a UCaaS provider. These solutions cater to remote and mobile workers.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

Call Experts

JANUARY 29, 2020

Often, companies use analytics and dashboards to optimize programs, create custom reports, understand team workflows, analyze different trends, and keep the team focussed and happy. Omnichannel management creates opportunity. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. and Harvard Business Publishing, were honored at the conferences 2014. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

CX University

MAY 18, 2020

Insights from the 2018 Customer Experience Conference at The Conference Board . In the 2018 customer experience conference at the Conference Board, observations from 112 senior practitioners were recorded. In an internet-based world, companies need to offer an omnichannel experience. What are their pain points?

Conference 52

Conference Social Media Gamification Insurance 52

Martin Hill-Wilson

FEBRUARY 16, 2016

As you might recall in my preceding article on this topic, I lined up Virtual Assistants with Visual IVR and Interaction Analytics as the most catalytic technologies that contact centres ought to be adding onto their three year roadmap. Natural Language Processing – Machine Learning – Semantic Search – Predictive Analytics.

Self Service 40

Self Service Omni-Channel Strategy Roadmap 40

Call Experts

MAY 2, 2019

Understand any analytical dashboard features, automated reporting, voice analytics, and online portal access. Does your contact center focus on an enhanced knowledge base, reduction in agent frustration, digital channel utilization, improved first contact resolution, and reduced customer efforts? Summer HR Conferences.

Contact Center 56

Contact Center Self Service Call Center Conference 56