Michelli Experience
AUGUST 22, 2017
It’s hard to believe it has been seven months since United Airlines faced the first of three monumental customer experience debacles. In fairness, other airlines have faced similar flight delays due to computer-related “glitches” during the same time frame. Overbooking and United’s Technology Initiatives.
ijgolding
FEBRUARY 13, 2018
Five will focus on customer service, with responsibility for leading a customer care team and overseeing complaints and continuous improvement. In one role the link between employee engagement and customer satisfaction is highlighted, with a focus on hiring and nurturing talent. Say what you mean.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
FEBRUARY 28, 2020
Like an ambitious salesperson, as a Customer Experience professional, I’m impatient with myself. I want the end results – the high NPS scores, the fabulous customer reviews, the customer journey that makes users smile with joy and want to tell others about your product. Who do you like to do business with?
CX Journey
MARCH 12, 2015
The two terms are related, and they’re both elements of customer experience improvement. Employee Engagement: The “I” Point of View Employee engagement is the functional and emotional connection that employees have with an organization. Yeah, I help our company make customers happy.”
ReviewTrackers
MAY 8, 2017
20:20 Customer Experience Summit by Marketforce gathers 250+ senior CX professionals from across a huge variety of industries, including retail, transport, financial services, media, telecoms, utilities, and more. Where: London, UK. CXPA Insight Exchange. When: May 16 to 17, 2017. Where: Phoenix, AZ. Forrester CXNYC.
Michel Falcon Experience
JANUARY 16, 2017
I read books on customer experience, I set up a Feedly account and read dozens of articles every day on the subject. I reached out to customer experience professionals on Linkedin and asked many questions.
Qualtrics
JANUARY 2, 2019
The Government Accountability Office ( GAO ), an agency that works to improve the performance and accountability of the federal government continue to evaluate and report on federal agency customer experience practices.
Expert insights. Personalized for you.
113 
Let's personalize your content