actions 
InMoment XI
APRIL 23, 2024
True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions.
InMoment XI
JUNE 8, 2023
InMoment® assists alphabroder in improving the employee experience (EX) to ultimately improve customer experiences (CX) by establishing an action-based employee experience improvement program that focuses on communication, development, and acknowledgement.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
SEPTEMBER 26, 2023
We’re doing something a little different, a little new in this Experience Action episode. Let’s turn ideas into action! What’s going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!
Experience Investigators by 360Connext
MARCH 19, 2024
We delve into actionable advice for fostering a culture where employees are encouraged to voice concerns and suggest improvements, ultimately paving the way for a customer journey that’s as smooth as it is compliant.
Advertisement
This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets. Every decision that goes into your learning monetization strategy matters for your organization’s bottom line.
Experience Investigators by 360Connext
OCTOBER 31, 2023
That’s the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action. Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. She not only narrates the spine-chilling saga but also provides insightful solutions. Jeannie’s got you covered.
Experience Investigators by 360Connext
APRIL 9, 2024
On this episode of the Experience Action Podcast, we’re tackling a golden question: How do we get our customer-facing employees just as invested in the customer experience as we are? Unlock the full potential of your customer-facing team and watch your customer satisfaction soar!
Advertisement
In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization. . 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. 📈 Don't miss out on this exclusive event!
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
The specific actions and strategies crucial to driving a solid CX will be explained in relevant ways to enable attendees to make a difference in their own organizations. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty.
Advertisement
Download this e-book to learn about: Building a daily action framework for CX. In this article, you’ll learn a 7-point methodology for making CX. and more specifically VOC feedback, an embedded part of your company’s DNA. The primary focus of this eBook is how to create a customer-first culture. Using self-coaching tools to empower employees.
Advertisement
Inability to parse out high-value accounts and prioritize action accordingly. Prior to working with Concentrix, Fastly faced many of the common challenges B2B organizations encounter when using a “do-it-yourself” VOC software platform: A heavy focus on reporting and brand-level metrics––with minimal changes and improvement.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
Highlighting “Make Mom Proud” companies who bravely earn fans by taking actions grounded in the values and behaviors we learned at home – she shows how this unexpected way of working IS what earns admiration from both customers and employees, and leads to long term, sustainable business growth.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
To create value for customers, we must focus on the ability for organizations to drive actionable change across the enterprise – transforming the design and delivery of experiences. But tools and technologies aren’t enough.
Advertisement
Learn 5 actions your organization can take right now to improve the customer experience.
Expert insights. Personalized for you.
260 
Let's personalize your content