SurveySparrow

FEBRUARY 8, 2022

SurveySparrow wins the prestigious G2’s Fastest-Growing Products Award 2022 – the third time in a row! So, this is an incredible moment for us, because SurveySparrow users have testified to the value we deliver – not once, not twice, but three times in a row! Anxious about a product’s chances?

Omni-Channel 52

Omni-Channel Sports Chatbots Survey 52

Optimove

DECEMBER 16, 2021

.” I guess winning three major awards in a row – all in a span of a few weeks, basically sweeping an entire key industry’s awards season – is extraordinary enough. Specifically, Optimove is now used by 50% of the top 20 EGR US Power Rankings and over 30% of the EGR Global Power 50. Yes, But, Like, How?

CRM 52

CRM Multi-Channel Customer Journeys Sports 52

Avaya

MAY 16, 2019

O-Bank is a latecomer to Taiwan’s retail banking sector—and it’s using that to its advantage. Created by the former Industrial Bank of Taiwan, it thought differently about how to attract customers. Avaya is helping us do that.”. Its answer: become the country’s first native digital bank.

Banking 59

Banking Contact Center Financial Video 59

Playvox

DECEMBER 21, 2022

Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. Agents who felt their contact centers were handling remote work well told us they appreciated: Clear expectations. Connection through tools like Slack.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

Playvox

OCTOBER 18, 2022

Nearly 60% are using a hybrid work model, while almost 40% of service centers are entirely remote. We learned a lot more about how today’s customer service centers are operating remotely in our study: The vast majority of agents (68%) work remotely 31-40 hours per week, while most managers (64%) work remotely five or more days per week.

Contact Center 69

Contact Center Management Policies Study 69

Alida

JULY 17, 2017

Gone are days of perfunctory surveys and lip service to customer happiness; businesses must now take action and demonstrate that they care about what customers are saying, thinking, and feeling. As predicted by Gartner , 89% of businesses will compete primarily on customer experience by 2017. Visionary of the Year Awards.

Customer Experience 172

Customer Experience Hotels Survey Loyalty Programs 172

Alliance by IFS

OCTOBER 30, 2019

Both Software AG and Astea have received numerous awards and accolades for their innovation and expertise in their respective fields. Astea has been designated a niche player in the Gartner Field Service Magic Quadrant for the depth of its functionality and customer retention. About Astea International. About Software AG.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Talkdesk

NOVEMBER 13, 2019

Additionally, the 1800+ customers who use Talkdesk rave about how easy it is to implement, learn and use. At Talkdesk, I was blown away by the technology and the company’s awards and recognition —most recently recognized as a Leader in the 2019 Gartner Contact Center as a Service Magic Quadrant, North America.

Contact Center 71

Contact Center Innovation Course Culture 71

Clarabridge

MAY 11, 2018

Gartner Breaks Down the Key to Customer Loyalty. Kicking off the final day of C3, Lara Ponomareff, Practice Leader for Gartner, delivered a compelling opening keynote about how the key to driving customer loyalty lies in effortless experiences. Join us in next April 29–May 1 in sunny Miami – stay tuned for more details.

Self Service 40

Self Service Social Media Healthcare Conference 40

Tricia Morris

MARCH 4, 2016

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards.

CRM 40

CRM Innovation Technology Customer Service 40

Tricia Morris

JULY 23, 2015

The Customer Service Innovation Award is designed to develop original and inventive use cases which take advantage of cloud first, mobile first, and internet of things scenarios. Read more about the app here.).

Innovation 40

Innovation Customer Service CRM Customer Service Representative 40

Education Services Group

JUNE 21, 2018

“Sometimes it’s the journey that teaches you a lot about your destination.” While this wise quote may have come from the unlikely lips of Drake (award-winning hip-hop artist for the uninitiated), it couldn’t more accurately describe the importance of Customer Success (CS). Did you like this blog post?

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53

Storyminers

JULY 6, 2020

At Netomi, we deeply care about improving the customer experience. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. This is especially true in the customer service industry. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Netomi, we deeply care about improving the customer experience. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. This is especially true in the customer service industry. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. A former UK Customer Experience Awards judge, Salman Sharif is a Customer Experience Specialist and Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Optimove

JANUARY 16, 2024

We are grateful for the enduring trust of these brands, many of which have been with us for more than a decade. Gartner also noted that Customer-Led Marketing is becoming the predominant method. In June, we won two EGR B2B 2023 awards – Acquisition and Retention Partner and Data Analytics Partner.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

Grade.us

AUGUST 11, 2020

This isn’t just about accumulating a large number of reviews (though that’s still essential). It’s about all of the other benefits that come from a strong review portfolio. Rich Endorsements allow customers to indicate whether they recommend your business by using tags, texts, and photos or videos.

Travel 52

Travel Customers Video Policies 52

Gainsight

OCTOBER 7, 2019

If you’re already excited about customer success, here are six points to validate you. Top research and analyst firms, including, HBR , Forrester , SiriusDecisions , and Gartner have recognized the practice and endorsed it as a revenue-generating business discipline. You can read more about the mobile app here.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. On evidence at last night’s awards, these walls are crumbling. A few – such as Tarte, a US cosmetics brand – are way ahead of the game. Collecting data at more touchpoints is very useful. Mastering customer data (finally).

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

CSM Magazine

JUNE 12, 2020

This interconnectivity enables us to analyze the customer’s perceptions of value through a holistic lens. According to a recent study conducted by Gartner Research, 15 percent of all customer service interactions will be handled entirely by AI by 2020 1. Four Trends in Gartner Hype Cycle for Customer Service and Customer Engagement.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

PeopleMetrics

JANUARY 28, 2021

My name is Madeline, and I am the Marketing Manager here at PeopleMetrics, and I joined the team in 2017 - just about four years ago. I joined in 2017, the same year Madeline joined, so about four years here. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it.

Feedback 62

Feedback Customer Experience ROI Industry 62

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. Smart brands are seizing on this unrivalled opportunity to learn more about customers.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Amity

FEBRUARY 2, 2016

Let us know in the comments below. You head into work with a strict schedule: call your three newest customers to see how onboarding is going, meet with the product and development teams, and finish helping the client who phoned in yesterday with questions about your app’s newest feature. Plus the Customer Success Hero Awards.

Resources 80

Resources Customer Success Customers Customer Retention 80

AWS Machine Learning

JANUARY 31, 2024

Mendix has been named an industry leader by Gartner and Forrester. Enterprises like us have access to the latest advancements and improvements in AI technology, allowing us to remain ahead of the curve and adjust to evolving market trends and demands. Suresh Patnam is the principal GTM Specialist AI/ML and Generative AI at AWS.

Customer Experience 83

Customer Experience Innovation Return on Investment Technology 83

Confirmit

FEBRUARY 6, 2019

Confirmit has been named a Finalist in the Business Intelligence category in the 13th annual Stevie® Awards for Sales and Customer Service! Like most people, we love an award so we’re delighted to be on the shortlist, particularly when there were 2,700 nominations across all the categories.

Analysis 40

Analysis ROI Course Measurement 40

Gainsight

MAY 21, 2021

are far, far behind us. Make no mistake, Gainsight’s technology deserves every single award, G2 review , Gartner mention , success story , and other various distinctions recognizing it as the undisputed category leader for Customer Success software. If you have a question, chances are we’ve blogged about it.

NPS 52

NPS Consulting Leadership Customer Success 52

Confirmit

MAY 29, 2018

More information about Confirmit Voices methodology. This will not only boost response rates, but show your customers you care about their preferences too. Analysts like Forrester and Gartner have published a variety of reports linking VoC and CX to financial benefits. Contact Us. Mobile (SMS, App). Social Media.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40