ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Read now 2.2.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

CSM Magazine

APRIL 28, 2021

” The Dixa platform targets “customer-centric” brands with customer-facing agents, such as scale-ups and companies in e-commerce, transport/delivery, fintech, gaming and more. Their phone support has been particularly advantageous, with the callback function reducing our abandonment rate by 5%.

Customer Experience 52

Customer Experience Customer Service Marketing Abandon Rate 52

SmartMessage Blog

NOVEMBER 20, 2019

E-Commerce. Vodafone’s chatbot is delivering double the conversion rate of its website. TOBI is delivering conversion rate +100% compared to the website, transaction time -50% compared to the website (with abandonment rates markedly lower). Transportation. other conversion-based ads). Tourism and Travel.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49