ViiBE Blog

JANUARY 19, 2022

Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

ViiBE Blog

JANUARY 19, 2022

Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. But that is not enough to make them loyal.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

SmartMessage Blog

NOVEMBER 20, 2019

E-Commerce. HelloFresh’s chatbot Freddy has reduced average customer wait time on social customer care channels by 38%, despite a 44% increase in total conversations. Vodafone’s chatbot is delivering double the conversion rate of its website. Transportation. other conversion-based ads).

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49