ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Read now 2.2.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

CSM Magazine

APRIL 28, 2021

The new team boasts an incredibly impressive track record in scaling innovative technology start-ups on a global basis and helping them break into and disrupt new markets. Their phone support has been particularly advantageous, with the callback function reducing our abandonment rate by 5%.

Customer Experience 52

Customer Experience Customer Service Marketing Abandon Rate 52

SmartMessage Blog

NOVEMBER 20, 2019

Using technology to pre-empt questions, the bot reduced the number of customers that needed to get in touch with its contact centre by 33 per cent in three months. E-Commerce. TOBI is delivering conversion rate +100% compared to the website, transaction time -50% compared to the website (with abandonment rates markedly lower).

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49