Magellan Solutions

SEPTEMBER 1, 2021

Amongst the most impacted industries with the imposition of lockdowns are hospitality, travel and transportation. For the transportation industries, especially airlines, there is a halt in travel and the grounding of commercial flights. Abandonment Rate (AR) increased the queue times that raised from 2-5% to over 10%. .

Call Center 52

Call Center Transportation Abandon Rate Average Handle Time 52

Magellan Solutions

MAY 16, 2021

There is a clear significance on customer satisfaction rating on various industries using live chat support. Satisfaction Rate. Transportation. This is a proactive live chat to eliminate barriers and minimize abandonment rate. . Transportation with -2.2%. These are the following: Industry. Real Estate.

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52

ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Qualtrics

JULY 9, 2019

It’s a shift that’s already opened the door to disruption in everything from financial services to personal transportation, and has permanently shifted how customers and employees interact with brands. Over the past decade, spending on experiences has grown 4X faster than spending on goods and services.

Abandon Rate 26

Abandon Rate Social Media Transportation Data 26

CSM Magazine

APRIL 28, 2021

” The Dixa platform targets “customer-centric” brands with customer-facing agents, such as scale-ups and companies in e-commerce, transport/delivery, fintech, gaming and more. Their phone support has been particularly advantageous, with the callback function reducing our abandonment rate by 5%.

Customer Experience 52

Customer Experience Customer Service Marketing Abandon Rate 52

SmartMessage Blog

NOVEMBER 20, 2019

Vodafone’s chatbot is delivering double the conversion rate of its website. TOBI is delivering conversion rate +100% compared to the website, transaction time -50% compared to the website (with abandonment rates markedly lower). Transportation. The chatbot’s usability score is >90/100.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49