4-ways-to-minimize-workload-on-customer-service-agents 
CSM Magazine
AUGUST 26, 2019
As a customer service manager or the owner of a thriving company, it can be challenging to keep up with all of the tasks that are involved in keeping workflow and productivity at optimal levels on a daily basis. The more free time your local staff have, the better they’ll be able to serve customers at your physical locations.
Playvox
JANUARY 11, 2024
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. We try different serums and potions, yet somehow wake up with new wrinkles.
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Strativity
DECEMBER 12, 2022
Phase 1: Analyze your workloads. Traditional IT infrastructure typically houses workloads from multiple vendors, including decades-old legacy systems. Will your product vendors support your workloads during and post-migration in the new cloud environment? But careful planning can facilitate a smooth transition.
Inbenta
NOVEMBER 9, 2021
Digital transformation has affected almost every industry, as organizations try to gain a competitive advantage and cater to changing customer demands. For years, customers have been demanding more from their financial institutions. Covid-19, and the consequences that came from the pandemic only accelerated these customer demands.
Playvox
APRIL 19, 2023
Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction. Excellent time management is crucial in a contact center. What Is Time Management?
Magellan Solutions
JULY 30, 2021
Many start-up companies that outsource to Philippines trust Magellan Solutions because of the flexibility of the service. . 3 Fusion BPO Services. 4 Magellan Solutions. 7 WNS Global Services. The general program of Magellan Solutions in 2019 is to introduce as many BPO services as they can. 1 Helpware. 10 Teletech.
Inbenta
MARCH 15, 2021
Ticketing software is used to record and track customer support requests. The first is to utilize a first-come, first-served policy, whereby you simply work your way through the list starting with the oldest cases through to the new. Typically, there are two approaches for attacking a backlogged list of requests.
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