Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. It should be among your key strategies and always part of your playbook. How Do You Identify Top Customer Service Talent?

Contact Center 88

Contact Center Gamification Measurement Training 88

TechSee

MARCH 7, 2023

Dr. Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Experience Investigators by 360Connext

JULY 11, 2023

There needs to be a focus on intentional strategy, clear goals, effective communication, employee empowerment, and a commitment to continuous improvement. These programs lack a clear strategy, defined goals, and accountability for the entire customer journey. “We’re going to be customer-centric !”

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Experience Investigators by 360Connext

AUGUST 9, 2022

Covey, in his classic book, The 7 Habits of Highly Effective People , broke down what high achievers do consistently to maintain their effectiveness. The list includes simple yet timeless ideas, like: Think Win-Win — Collaborate more effectively by building high-trust relationships. Author Steven R.

Customer Journeys 143

Customer Journeys Effort Score Net Promoter Score Metrics 143

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

SEPTEMBER 13, 2021

It’s an opportunity for organizations to stand apart from their competitors and win business by catering to today’s customer demands. Whether you’re just beginning your digital transformation journey or well on your way, we hope this series will provide new insights into the ever-changing world of digital customer service strategy.

Customer Service 216

Customer Service Omni-Channel Social Media Connections 216

Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.

Gamification 79

Gamification Contact Center Training Feedback 79

GetFeedback

FEBRUARY 6, 2019

Are you struggling with the knowledge that there are many customers who have stopped engaging with your brand? And they keep wondering what went so wrong that their once engaged customer completely stopped responding to their campaigns, emails and so on. Here are some tips on building effective online surveys that will work.

Survey 186

Survey Engagement How To Tips 186

Feedbackly

AUGUST 3, 2023

The customer feedback loop is a strategy for improving customer experience using user reviews. It is a very effective way of collaborating with your customers to identify and solve problems while showing accountability, effort, and respect. But, a good feedback management process can make a positive difference in a brand.

Feedback 98

Feedback Survey Analytics Customers 98

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Essentially, the physical store isn’t just a place to buy products; it’s a venue where customers can engage with the brand in a meaningful way.

Retail 78

Retail Engagement Strategy Customer Experience 78

Retently

MARCH 5, 2024

Encouraging employees to express appreciation and acknowledge each other’s contributions creates a more positive and supportive work environment. Employees who feel appreciated tend to express gratitude and positivity in customer interactions, boosting the overall customer experience.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

ijgolding

AUGUST 9, 2017

A perennial problem for any Customer Experience Professional around the world is to find an effective way to engage people with the significance of the subject. I could be writing a job description – these are just some of the attributes an individual must possess to drive engagement with CX. Communication. Collaboration.

Engagement 226

Engagement Customer Experience Customer Experience Professionals Customer Centricity 226

BirdEye

OCTOBER 30, 2023

A lot goes into building a strong and sustainable strategy to make your local business stand out. A lot goes into building a strong and sustainable strategy to make your local business stand out. So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered!

Social Media 59

Social Media Marketing Advertising Video 59

Playvox

APRIL 25, 2023

The recorded talking-head, one-to-many format is a surefire way to put even the most highly caffeinated employees to sleep. How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Here are five winning strategies. Incorporate feedback.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

Calabrio

OCTOBER 19, 2022

Ensuring Safety and Offering Additional Engagement. This also demonstrated that even in the face of an unexpected hurricane, we were able to find a way to pivot and create an opportunity for further engagement. Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement.

Connections 147

Connections Contact Center Analytics Travel 147

Integrity Solutions

JUNE 13, 2023

They are the key to employee engagement, satisfaction and retention. It would follow, then, that increasing coaching effectiveness is one (major) tool in the toolbox to help solve these problems. It’s one of the cardinal rules of effective coaching: Listen more than you speak. Trust in leaders.

Employee Engagement 86

Employee Engagement Culture Engagement Management 86

Comm100

SEPTEMBER 29, 2021

The Building Blocks for Successful Digital Transition , exploring strategies for boosting success in a customer service transformation. 5 Customer Service Wins , looking at success stories from companies that transformed their customer service using live chat and ai chatbots to improve customer experience and grow capacity.

Customer Service 194

Customer Service Culture Effort Score Chatbots 194

CSM Magazine

NOVEMBER 14, 2023

Here are a few quick-win ideas to bridge the gap: 1. Put Employee Engagement Top of the Agenda When employees are disengaged, they are less productive and more likely to leave. Listen to Your Agents Contact centre managers around the world have different ways to improve agent engagement. of interactions today.

Self Service 52

Self Service Average Handle Time Contact Center Training 52

Pink Guava

MARCH 23, 2021

Keeping the customer first and foremost in the decision-making for organizational endeavors is an effective strategy for business success. It is the best way for a business to retain, engage and focus on customers when there are multiple options available to customers for every product and service.

Net Promoter Score 98

Net Promoter Score Customer Journeys Government Customer Centricity 98

Comm100

FEBRUARY 2, 2022

With the turbulence of the pandemic now settling down, there’s no excuse not to begin implementing strategies to improve your customer service and support operations. In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. .

Customer Service 130

Customer Service Strategy Omni-Channel Chatbots 130

Experience Investigators by 360Connext

DECEMBER 8, 2020

Any time changes demand you assess and adjust your goals, strategy, and tactics. Did you hear about a specific employee, process or part of the journey more than others? Feel good about creating those emotional wins for customers. Find those superstar employees and share the nice words from customers. It’s funny.

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

Kustomer

SEPTEMBER 1, 2022

It’s no secret that a strong customer service strategy is the cornerstone of a successful business. A stellar customer support strategy is meant to enhance the consumer experience as they interact with your brand. But it’s not enough to simply create a strategy and let it run its course. What Is Customer Service Strategy?

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

SurveySensum

MARCH 25, 2024

Exit intent popups swoop in at the very moment when a user is about to leave your site, giving you one final chance to engage with them, offer something of value, and potentially turn that fleeting visit into a lasting conversion. This helps reduce bounce rates, which is important for improving SEO and user engagement metrics.

Examples 52

Examples eBook Survey User Experience 52

SurveySparrow

JUNE 21, 2023

Hence, each time you interact with a consumer, you have the chance to establish a long-lasting bond with them and win their loyalty. ” – Donald Porter Donald Porter, a customer service expert, reminds us that perfection isn’t expected, but effective problem resolution is crucial. ” – W. Grab it soon!

Customer Experience 52

Customer Experience e-support Touchpoint Loyalty 52

SurveySensum

MARCH 11, 2024

A positive employee environment plays a crucial role in shaping workplace culture, extending beyond mere job satisfaction to foster an atmosphere where individuals feel valued, respected, and integral to the organization’s success. Both employees and the organization benefit from such an atmosphere.

Tips 52

Tips Culture Feedback Survey 52

Calabrio

MAY 10, 2019

However, as we found in our Danger of Digital report , while 93 percent of customer experience leaders believe delivering a seamless, quality experience is important, only 45 percent think they’re very effective at it. How to Build a Voice-of-the-Customer Strategy to Achieve Your Customer Experience Goals. Wednesday, 22 May at 3:30 pm.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

BirdEye

JUNE 1, 2023

In the same way, a benchmarking strategy can propel your company to achieve your loftiest goals. In this article, we’ll break down different types of benchmarking and leave you with six easy steps to create your own benchmarking strategy. Why is a benchmarking strategy important? Why is a benchmarking strategy important?

Strategy 98

Strategy Metrics Competitive Advantage Transportation 98

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. You want to be there with a social media strategy that puts your brand front and center. And that’s even more true in a market that experiences rapid growth and constant change.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

delighted

FEBRUARY 2, 2022

And while the saying may not be referring to the employee lifecycle, the sentiment certainly rings true within the workplace. The employee lifecycle is the journey employees embark on when they first join your organization and lasts through to when they leave (and sometimes beyond that). What is the employee lifecycle?

Net Promoter Score 87

Net Promoter Score Social Media Employee Experience Survey 87

Bold360

DECEMBER 7, 2020

COVID-19 has accelerated multiple trends, such as remote work, remote learning, digital streaming, and all kinds of multi-channel digital engagement. With customers moving so rapidly to virtual and digital spaces, organizations have been forced to pivot their customer engagement and scale their support capacities. .

Self Service 98

Self Service Strategy Multi-Channel How To 98

Stella Connect

NOVEMBER 4, 2021

Customer service is only successful with a lineup of agents who feel motivated and engaged — use employee recognition program examples to understand how you can appreciate your customer service team for its efforts. 5 Employee Recognition Program Examples to Try in Your Call Center. Share ‘Weekly Wins’ Emails with Everyone.

Call Center 91

Call Center Examples Effort Score First Call Resolution 91

delighted

NOVEMBER 23, 2022

Employee feedback is an instrumental part of creating a feedback culture, which enables employees to understand exactly what they need to do to thrive in their role. When done right, providing continuous employee feedback can dramatically improve employee engagement – guaranteeing improved productivity and employee success.

Feedback 52

Feedback Examples Strategy Net Promoter Score 52

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. Branded communities step in as an effective way to get around the too-many-to-listen-too barrier. The Bare Basics.

Brands 98

Brands How To Advertising B2C 98

GetFeedback

JANUARY 12, 2020

What’s behind the improved performance is what some call the “loyalty effect.” Eventually, as improvements are implemented, they’ll be communicated to employees and customers, thus closing the loop in a different way than simple transactional issues. And for good reason. Some call it a “ cattle call.” Without this spark, no journey!

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221

Think Customers

MARCH 21, 2022

Here are 3 employee experience strategies to keep your remote and hybrid workforce engaged in 2022 while balancing a return to the office. Strategy 1: Engaging a remote workforce First, we must recognize that some of employees simply do not want to return to in-office. 2020 and Oct.

How To 52

How To Employee Engagement Meeting Strategy 52

TechSee

OCTOBER 15, 2019

For that reason, successful retention activities encompass multiple strategies, tools and technologies, all geared toward winning the hearts and minds of customers. Companies should empower employees to react appropriately to a dissatisfied customer by authorizing them to resolve a range of problems on the spot to avoid escalation.

Customer Retention 107

Customer Retention Social Media Airlines Groups 107

Think Customers

DECEMBER 13, 2021

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Are we keeping our CX vows to customers and employees? Data is at the core of any customer experience strategy. What customer experience strategies and channels do we currently have in place?

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52