kommunicate

SEPTEMBER 15, 2023

Last Updated on September 15, 2023 WhatsApps has become THE messenger for smartphones. Here are a few statistics on WhatsApp that will blow your mind: Meta, which owns WhatsApp, is already dominating the social media space with [.]

Social Media 105

Social Media 105

InMoment XI

MARCH 18, 2024

Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights. Every customer comment, whether from emails, social media, or customer service interactions, can be dissected for sentiment and emotion analysis.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

Customer Service 105

Customer Service Wait Times Airlines Social Media 105

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Lithium

OCTOBER 3, 2023

Some blog areas are limited to Khoros customers only. Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! One batch of changes will occur on Sep 20, 2023, and the second batch will follow on Nov 20, 2023. Sign up today ! API endpoints.

Analytics 52

Analytics B2C Social Media Report 52

Lithium

SEPTEMBER 5, 2023

Some blog areas are limited to Khoros customers only. CMX Summit, Oct 4th-5th Khoros will be at the biggest community industry conference of the year, CMX Summit 2023, in San Fransisco on October 4-5! If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today !

Gamification 52

Gamification Metrics Social Media Tips 52

BirdEye

AUGUST 31, 2023

The popularity of social media platforms as a commercial medium is on an upward trend. Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. This blog explores how to leverage Facebook Shops to boost revenue faster.

Social Media 58

Social Media e-support Advertising Comparison 58

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Industry experts are labeling 2023 as the “ feedback economy. ” The post Explore the 11 best customer feedback tools of 2023 appeared first on Birdeye Customer Experience Management.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? We’ll break it down by the numbers.

Social Media 110

Social Media Brands How To Multi-Channel 110

Lithium

MARCH 7, 2023

Some blog areas are limited to Khoros customers only. TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Sign up today ! Here’s the Atlas content you do not want to miss!

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

Communication 69

Communication Contact Center Return on Investment System 69

BirdEye

APRIL 19, 2023

Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start. Social media management Many companies need help when it comes to social media, especially with the number of platforms available.

Social Media 97

Social Media Consulting Ecommerce Financial 97

Lithium

MAY 2, 2023

Some blog areas are limited to Khoros customers only. The 2023 Khoros Kudos Awards are now open! More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media.

Entertainment 52

Entertainment Social Media Analytics Brands 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Some tools that can help businesses boost their sales performance are: Messaging Insights Mass texting Birdeye Messaging Leads can find your business on social media platforms , business websites, or Google Business Profile.

Sales 110

Sales Chatbots Trends Report 110

Lithium

FEBRUARY 7, 2023

Some blog areas are limited to Khoros customers only. Managers and Mental Health: Managing Crisis Moments - We wanted to share some key learnings and helpful tips for navigating being in the weeds of social media while also taking care of your mental health. Sign up today ! Here’s the Atlas content you do not want to miss!

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

kommunicate

APRIL 26, 2023

Last Updated on April 27, 2023 In today’s digital age, chatbots have become an integral part of customer service. With the rise of social media platforms like Facebook, integrating chatbots with these platforms has become crucial for businesses to provide efficient customer support.

Chatbots 93

Chatbots Social Media Customer Service Customers 93

BirdEye

JUNE 22, 2023

With this blog post, you will learn how to segment your target audience based on the various customer types in the market. They’re social: Almost 50% of the world population is now online and use the medium to express opinions and share experiences online. Monitor interactions on your social media platforms.

Case Study 98

Case Study Social Media Loyalty Brands 98

kommunicate

MARCH 30, 2023

Last Updated on March 30, 2023 Parenting can be tough, and there is only so much that family and friends can support you with. As an alternative, they can join a social media [.] The post How Amiga and Kommunicate Came Together To Solve Parenting Woes appeared first on Kommunicate Blog.

Social Media 93

Social Media Technology Case Study Study 93

BirdEye

SEPTEMBER 11, 2023

This blog post explores how Artificial Intelligence (AI) can make a difference in customer feedback management for your business. Local businesses amass a ton of feedback from different channels like reviews, surveys, social media messaging, text messaging, and so on.

Feedback 58

Feedback Management Social Media How To 58

SurveySensum

MAY 6, 2024

In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. Make the Most of Social Media Sites It would be no wrong to say that social media is the real king. Without a proper social media presence, you can’t achieve success in the digital world.

Brands 52

Brands Strategy Social Media Video 52

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Is location-based marketing worth exploring in 2023? Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it.

Video 52

Video Social Media Connections Comparison 52

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. This visibility can greatly influence clients who rely on social media to research local businesses before making any commitments.

Insurance 110

Insurance Financial Feedback Consumers 110

Comm100

OCTOBER 17, 2023

Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base. Key Features : Ticket management, multi-channel support (email, chat, social media, phone), knowledge base, AI-powered assistant, reporting & analytics.

Software 190

Software Chatbots Customer Service Knowledge Base 190

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing? Regularly post high-quality images of completed projects.

Marketing 110

Marketing Social Media Advertising Tips 110

BirdEye

MAY 5, 2023

Instead, they leverage online directories, guest blogging, and word-of-mouth campaigns for maximum impact. Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. Where can I post my services for free?

Advertising 98

Advertising Automotive Retail Sales 98

Lithium

DECEMBER 5, 2023

Some blog areas are limited to Khoros customers only. Strategic Services: Weekly Trend Report 23/11/23 : On this week's Trend Report, we cover the latest TikTok trends, and Industry & Social Media News/Updates, with a dedicated section to OpenAI. Here’s the Atlas content you do not want to miss!

CRM 52

CRM Social Media Video Trends 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Most common integrations are similar to Medallia and Qualtrics such as CRM systems, social media or review platforms.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Quick Overview of Top 7 GetFeedback Alternatives in 2023 Here is a quick overview of the top 7 GetFeedback alternatives based on their G2 score, pricing, etc.

NPS 52

NPS Multi-Channel Survey Feedback 52

BirdEye

MAY 9, 2023

From referral cards to social media plugs online, a referral program is the golden egg for businesses. And if you are wondering how to do that, this blog post explores everything you need to know about referral card ideas and creating referral cards for your business. Book a demo today!

Rewards Programs 98

Rewards Programs Fashion Social Media Tools 98

Lithium

APRIL 4, 2023

Some blog areas are limited to Khoros customers only. Social Media Marketers Guide to a Difficult Economy: We’ll share how social media marketers can weather the storm and continue to deliver in their jobs. Here’s the Atlas content you do not want to miss!

Social Media 52

Social Media Metrics Brands Engagement 52

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. For example, if you email customers monthly snapshots of their results, include a social media sharing button or link that allows them to share those results with their followers on LinkedIn.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

ShepHyken

MAY 15, 2023

In this blog post, we’ll explore why it’s essential to connect NPS initiatives to financial success, how insights from top CX and NPS influencers can help, and identify specific links that companies can look for between NPS and financial performance. My Comment: This is an excellent article about “Social Listening.”

Net Promoter Score 64

Net Promoter Score Self Service Customer Service NPS 64

kommunicate

MARCH 30, 2023

Last Updated on April 10, 2023 Parenting can be tough, and there is only so much that family and friends can support you with. As an alternative, they can join a social media [.] The post How Amiga and Kommunicate Came Together To Solve Parenting Woes appeared first on Kommunicate Blog.

Social Media 52

Social Media Technology Case Study Study 52

Magellan Solutions

AUGUST 23, 2023

Initially, AI simplified tasks such as email marketing and social media scheduling. It includes customer segmentation, content optimization, social media marketing, and chatbots. Top AI Tools for Marketing in 2023 1. Peppertype Peppertype is an AI-powered solution designed specifically for social media marketing.

Tools 98

Tools Marketing Social Media Advertising 98

CX University

MARCH 4, 2024

In the digital age, customers expect a consistent and cohesive experience across all touchpoints, whether it’s through a website, mobile app, social media, or in-store interactions. They can include websites, social media platforms, mobile apps, physical stores, call centers, and more. 2023, December 1).

Omni-Channel 52

Omni-Channel Interaction Customer Experience Touchpoint 52

SurveySensum

SEPTEMBER 13, 2023

That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients.

B2B 52

B2B Tools Feedback Multi-Channel 52

SurveySparrow

JUNE 20, 2023

In this blog, we’ll introduce you to 10 impressive tools that can give SoGoSurvey a run for its money. The post 10 Best SoGoSurvey Alternatives & Competitors In 2023 appeared first on SurveySparrow. So, you’re on the hunt for some fantastic alternatives to SoGoSurvey? You’ve come to the right place!

Omni-Channel 52

Omni-Channel Multi-Channel Survey Feedback 52