Lithium

MAY 2, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Entertainment 52

Entertainment Social Media Analytics Brands 52

Upstream Works

DECEMBER 20, 2022

In 2023, it will become table stakes. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. Remote work will continue to become more common in 2023. This is where predictive analytics come into play, and you can expect to see more of this in 2023.

Virtual Agent 78

Virtual Agent Trends Self Service Customer Experience 78

Comm100

OCTOBER 17, 2023

Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights. LiveChat LiveChat is primarily known for its live chat software, but it has expanded to offer a range of customer service tools. Zendesk Zendesk is a widely recognized cloud-based customer service platform.

Software 190

Software Chatbots Customer Service Knowledge Base 190

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Attendees can expect powerful, actionable tips to implement in their organizations.

Conference 52

Conference Analytics Connections Tips 52

Optimove

FEBRUARY 2, 2023

ICE 2023 is happening next week, and we couldn’t be more excited! This is a series of quick, insight-packed talks put together by our seasoned CRM experts and covering the hottest topics for 2023.  We will also cover location-based marketing and how it can be used to deliver the right message, to the right customer, at the right time.

CRM 52

CRM Brands Data Consulting 52

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. The evaluation typically involves Features and Customization: Begin by assessing the features offered by each alternative. Its pricing model does not align with the budgets of smaller businesses.

Analytics 52

Analytics Net Promoter Score Survey NPS 52

Optimove

FEBRUARY 28, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Much of his advice is derived from a July 2023 report Warner and his colleagues authored entitled: 2023 B2C Marketing Challenges and Priorities: Stay Focused to Avoid Distractions Like Generative AI Hype.  

Conference 52

Conference Connections B2C Tips 52

Optimove

OCTOBER 5, 2023

Many were uncovered in our 2023 Marketer’s survey that are below.  Others originate from our 2023 Marketing Fatigue survey. This is followed with six solutions to consider keeping customers loyal and not scare them away. Below are six of these “horrors.” Others are just plain, scary stuff. Fright Level: 4. Fright Level: 5.

Marketing 119

Marketing Survey B2C Loyalty 119

Lumoa

FEBRUARY 14, 2024

More Data-Driven Analytics Advanced analytics is enhancing the CX industry. Gartner’s 2023 Top Priorities for Customer Service & Support Leaders Report identified customer data and analytics as integral for success. Stop to consider how the software will integrate with the rest of your tech stack.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

CX University

MARCH 18, 2024

This cutting-edge strategy goes beyond traditional personalization techniques that you may be using now by leveraging advanced technologies to create highly individualized interactions that cater to the specific needs and preferences of each customer. This approach significantly improved customer engagement and loyalty.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

Magellan Solutions

AUGUST 23, 2023

Over time, machine learning algorithms allowed for more advanced customer segmentation and personalization. AI-powered predictive analytics and natural language generation have taken marketing strategies to a new level. Top AI Tools for Marketing in 2023 1. It can respond to customer inquiries in real time and offer support.

Tools 98

Tools Marketing Social Media Advertising 98

NobelBiz

FEBRUARY 20, 2024

Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money! Improved Customer Experience: VoIP systems enhance call quality and reduce call drops. Clearer audio ensures better interactions with customers.

Contact Center 105

Contact Center Call Center Self Service System 105

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Tailor your messaging, recommendations, and offers based on individual customer profiles and behavior.

CRM 69

CRM Marketing Social Media Analysis 69

Lithium

DECEMBER 6, 2022

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Social Media 52

Social Media Roadmap Trends Hospitality 52

Optimove

AUGUST 31, 2023

Notably, over 70% of consumers place value on personalization when shopping online, as evidenced by findings from our February 2023 Marketing Fatigue Survey and our July 2023 Holiday Shopping Survey. Marketing analytics/multitouch attribution. Loyalty platform 2. Mobile marketing platform, 3. Website personalization engine.

Data 52

Data Marketing Multi-Channel B2C 52

BirdEye

DECEMBER 28, 2023

billion in 2023 and is forecasted to reach around USD 13 billion by 2032 , growing at a CAGR of 20.8%? This blog covers everything you need about geofencing marketing and how to tap into local customers and establish your authority. Table of contents What is geofencing marketing?

Marketing 57

Marketing Advertising Social Media Tips 57

NobelBiz

MARCH 12, 2024

Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools. Enables instant, personalized interactions based on the entire customer journey.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Optimove

OCTOBER 4, 2022

And whilst this number will continue to grow into 2023 (and likely way beyond), mobile marketing is experiencing a seismic shift as the recent privacy upgrades from both Google and Apple present new challenges for both developers and marketers. They get to deliver a superior UX to keep customers engaged, which cements loyalty.

Trends 52

Trends Competitive Advantage Transportation Entertainment 52

VDS

MARCH 17, 2023

Customer engagement and contact centers are critical components of any business’s success. They serve as the primary means for organizations to interact with customers, resolve issues, and improve customer satisfaction. Genesys PureConnect Genesys PureConnect is a customer engagement and contact center platform.

Contact Center 52

Contact Center Self Service Policies Multi-Channel 52

Comm100

NOVEMBER 28, 2022

Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead.

Trends 227

Trends Customer Service Chatbots Omni-Channel 227

Lumoa

AUGUST 8, 2023

They are designed to assess how customers interact with a given product, such as how often they use it, how much they spend, and how long they have been a customer. This led Huel to adopt Lumoa, a platform that enabled them to analyze NPS data, answer customer questions, and create targeted strategies. Download your copy now!

Analysis 208

Analysis Survey Feedback How To 208

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. Evaluate features.

Customer Experience 208

Customer Experience Customer Journeys NPS Analytics 208

SmartKarrot

JUNE 29, 2020

In fact, the mobile business applications market is expected to be worth $140 billion by 2023. In this blog, we’ll discuss the benefits and key features of B2B mobile apps. Once a potential buyer downloads your app and signs up, you get access to a treasure trove of useful analytics and insights. Improved Monitoring.

B2B 10

B2B Analytics Engagement B2C 10

SmartKarrot

JUNE 29, 2020

In fact, the mobile business applications market is expected to be worth $140 billion by 2023. In this blog, we’ll discuss the benefits and key features of B2B mobile apps. Once a potential buyer downloads your app and signs up, you get access to a treasure trove of useful analytics and insights. Improved Monitoring .

B2B 10

B2B Analytics Engagement B2C 10

Optimove

JANUARY 16, 2024

In addition, we are honored by our partners, employees, and investors who have been instrumental in helping Optimove create the first Customer-Led Marketing Platform to uphold our promise: to unleash brands’ full potential so they can gain their customer’s loyalty for life.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

SurveySparrow

MARCH 29, 2023

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached 5 stages of the eCommerce customer journey: How to manage them in 2023 Stage 1: Awareness In this stage, the customer learns about you and your product. So n ewsletters, ads, banners, blogs, etc., Please enter a valid Email ID.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

SmartKarrot

AUGUST 12, 2021

Furthermore, with 90% of companies now planning to deploy AI within three years, this number is expected to grow to 40% by 2023. AI is potentially in demand because it can analyze and process a large amount of data from multiple sources, including human behaviors and emotions, thus helping create a superior customer experience (CX).

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

CX University

MARCH 11, 2024

By intentionally introducing controlled variations or scenarios to evaluate the impact on measured outcomes, businesses can assess the reliability and consistency of their data collection methods and analytical processes. 2023, December 1). Key Customer Experience Statistics to Know. SuperOffice Blog. SendGrid Blog.

Omni-Channel 52

Omni-Channel Analysis Data Touchpoint 52

CSM Magazine

AUGUST 8, 2023

In today’s hyper-connected digital age, social media has emerged as a pivotal platform for businesses to engage with their customers. According to statistics, in 2023, the number of social media users worldwide reached a record 4.9 Final Words The role of tweet-deleting apps extends far beyond mere content removal.

Brands 52

Brands Customer Service Social Media Customer Centricity 52

SurveySensum

APRIL 8, 2024

Understand Your Customer: Building a deep understanding of your target audience is crucial. Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors.

Strategy 52

Strategy Social Media Advertising Analytics 52

AWS Machine Learning

DECEMBER 21, 2023

In October 2023, SageMaker Canvas announced support for foundation models among its ready-to-use models , powered by Amazon Bedrock and Amazon SageMaker JumpStart. This can improve agent productivity and reduce the risk of errors, allowing them to focus on higher-value tasks such as customer engagement and relationship-building.

Contact Center 91

Contact Center Call Center e-support Knowledge Base 91

BirdEye

OCTOBER 27, 2023

Have gated content For a deeper dive into these strategies, read through our detailed blog. Table of contents What is customer acquisition? Why is customer acquisition important? How do you optimize customer acquisition? What is customer acquisition cycle? What is a customer acquisition strategy?

Strategy 57

Strategy Social Media Multi-Channel Advertising 57

Currency Alliance

DECEMBER 7, 2021

A truly customer-centric loyalty ecosystem, which makes interacting with your brand quicker, easier and more interesting (rather than expecting customers to jump through hoops in order to benefit), leads to the best outcomes. The result is better data, to feed analytics so that personalization can be improved with fewer risks.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

BirdEye

MAY 18, 2023

Knowing which of the various digital marketing tools to choose in 2023 and beyond will be crucial. And that’s a tall order since experts say there are roughly over 9,900 marketing tools available in 2023. But it’s how you’ll retain your customer base and outperform your competition.

Tools 52

Tools Marketing Social Media e-support 52

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. Finally, the success or failure of a social media campaign is heavily reliant on analytics. A good trick is to publish teasers or excerpts of content (blog, guides, etc.) and accompany it with a link to the site.

Social Media 94

Social Media Tips Multi-Channel Infographics 94