Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. Embrace gamification, such as trivia games or peer challenges.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

CSM Magazine

JUNE 10, 2021

Nick Smith at Calabrio , discusses how you can overcome these concerns and reposition your contact centre as a “profit centre”, instead of a “cost centre”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.

Gamification 105

Gamification How To Call Recording Analytics 105

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. Overall, remote work has redefined how we collaborate and do business.

Management 88

Management Gamification Contact Center Policies 88

Clarivate

JULY 28, 2022

As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. This included coaching on how to make eye contact, position devices and coach patients on video call setup or participation. payers and vendors).

System 52

System Hospitality Healthcare Gamification 52

Playvox

JULY 28, 2022

But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded. Knowing how to make them feel valued will go a long way in building a productive working relationship. Motivation.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

CSM Magazine

NOVEMBER 3, 2022

Train new recruits and experienced members of the team then inspire and motivate them through incentives and gamification. This could include ideas for creating an ergonomically friendly workspace at home, signaling when they are “on” and “off” duty or energy boosting tips such as how to get a good night’s sleep.

Loyalty 52

Loyalty Brands Self Service e-support 52

BirdEye

DECEMBER 8, 2022

As of July 2022, TikTok has reached one billion monthly active users. How to use them: Create a business page. How to use them: Create and post engaging, eye-catching images pointing followers to your business. How to use them: Post how-to and tutorial videos of your products and services.

Social Media 98

Social Media Brands Video Entertainment 98

Playvox

AUGUST 15, 2022

According to the Playvox research , despite the reported successes contact centers are experiencing with remote work, nearly half (45%) of managers surveyed say they’ll bring their agents back to the office in 2022. Communicate: Keep Asking How To Train, Motivate, and Engage Agents For Best Results. Remote does present challenges.

Contact Center 77

Contact Center Training Gamification eBook 77

Retently

APRIL 5, 2024

In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry. Start a free trial and learn how to better serve customer needs. With offerings like coding workshops, creative sessions, and spaces for entrepreneurs, Apple is pushing the boundaries of what a store can be.

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySparrow

NOVEMBER 19, 2021

10 Best Zendesk Apps & Integrations of 2022. Related: How to Integrate SurveySparrow with Zendesk. Kaizo is a performance management software fueled by gamification and AI. The post Top 10 Zendesk Apps to Improve Workflows in 2022 appeared first on SurveySparrow. You can sign up for your free trial here.

CRM 52

CRM Social Media Gamification Software 52

Playvox

JUNE 22, 2023

Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy. Incorporate gamification and other engagement tactics to boost retention of content. What Are Call Center Efficiency Metrics? Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Lithium

JUNE 7, 2022

TikTok Analytics Tipsheet Hear from our Strategic Services team about how to measure success on this unique channel. Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Learn how to fully utilize Khoros for your Customer Care agents.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Playvox

APRIL 27, 2023

Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. Be clear about how to succeed. The gamification software Kahoot!, You’ll gain valuable insights and intelligence to fuel positive and lasting transformation.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

SmartKarrot

JUNE 17, 2022

But how do you do that? For a SaaS company, customer onboarding involves familiarizing your client with how to use the product and its features so the client can derive its true value. The platform simply provides the users with an overview of its features and functions, along with some tips on how to go about it.

Self Service 10

Self Service Company B2B Gamification 10

Playvox

SEPTEMBER 2, 2022

Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. How to Adapt to Remote Work. Related Article: How to Enhance the Agent Experience for Your Hybrid Contact Center Team. Philip A.,

Contact Center 70

Contact Center Management Policies Gamification 70

NobelBiz

MARCH 23, 2022

You are aware that technology will be critical in 2022 and beyond for the industry. But how much does your technology add to your company’s revenue? In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

CSM Magazine

AUGUST 8, 2023

Why not issue a DIY wellbeing kit including practical tips on how to reduce stress levels? A quick Zoom call at the beginning of the day or an online video that can be watched at leisure is often all it takes.Inspire and motivate agents through gamification, offering rewards to those who share their brand successes and learning with others.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Playvox

MAY 2, 2023

Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely. Supporting remote work in your customer service center is key to a positive employee experience.

Contact Center 52

Contact Center Omni-Channel Gamification Contact Center Software 52

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Check out our free, on-demand Contact Center Gamification Workshop.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

NobelBiz

FEBRUARY 22, 2023

2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. Watch and discover how to arrange the ideal supervisor dashboard and inbound and outbound contact center tips and tactics. You might have noticed that your contact center solution is slowing you down.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. Watch and discover how to arrange the ideal supervisor dashboard and inbound and outbound contact center tips and tactics. You might have noticed that your contact center solution is slowing you down.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52