2022 Gamification How To Omni-Channel 
Playvox
APRIL 27, 2023
Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. Be clear about how to succeed. The gamification software Kahoot!, That’s why every top-performing CX center is omnichannel.
Playvox
JUNE 22, 2023
Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy. How are you tracking customer satisfaction and customer experiences? What Are Call Center Efficiency Metrics? Why do metrics matter? Is your call center prepared?
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NobelBiz
AUGUST 28, 2023
The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Embrace an omnichannel approach. The answer?
SurveySparrow
NOVEMBER 19, 2021
10 Best Zendesk Apps & Integrations of 2022. Ranked as one of the top 100 fastest growing products by G2 , SurveySparrow is an omnichannel feedback platform. Related: How to Integrate SurveySparrow with Zendesk. Kaizo is a performance management software fueled by gamification and AI. Please enter a valid Email ID.
Playvox
MAY 2, 2023
Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely. Supporting remote work in your customer service center is key to a positive employee experience.
Retently
APRIL 5, 2024
Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers. Creating an omnichannel retail experience is about ensuring that customers can glide seamlessly from online to in-store to mobile app platforms without missing a beat.
NobelBiz
MARCH 23, 2022
You are aware that technology will be critical in 2022 and beyond for the industry. But how much does your technology add to your company’s revenue? In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider.
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