SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Are you eager to gamify your upcoming survey but just don’t know how to? Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification.

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Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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SurveySparrow

MAY 29, 2024

So in this article, we will walk through the definition of event feedback, who can benefit from it, how to create an event feedback survey (plus report), best practices for creating one, and why you should make it a habit to collect event feedback. Preview Template Use This Template How to create an event feedback survey Identify your goals.

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Playvox

MARCH 12, 2024

Learning how to motivate agents in this kind of environment can seem difficult, if not impossible. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.

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Optimove

DECEMBER 7, 2023

You can also introduce gamification elements, such as a digital punch card system, to reward customers for buying more items. For more insights on how to supercharge your holiday marketing strategies, contact us at [link] The post Unwrapping Customer Loyalty: How to Drive Retention After the Holidays appeared first on Optimove.

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TechSee

SEPTEMBER 2, 2020

Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification. The post How to motivate your WFH contact center staff – tactics for remote employee engagement appeared first on TechSee. billion from 2020 to 2024.

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Contact Center Employee Engagement Engagement Gamification 109

Perkville

FEBRUARY 12, 2021

If you have a Perkville rewards program, your customer engagement efforts can be easily automated in a way that is fun for members through gamification, and supports customer retention. Read our strategies to engage members during and after the Coronavirus with rewards on the Mariana Tek blog here! Follow us on Facebook and Twitte.

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The DiJulius Group

NOVEMBER 4, 2021

You can do this effectively by applying some gamification elements. The post The Customer Experience Olympics: How to Gamify Your Certification Process appeared first on The DiJulius Group. These will not only dramatically increase the retention of your customer service training. Read Full Article.

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Gamification Customer Experience How To Customer Service Training 59

Optimove

OCTOBER 25, 2022

There are many ways to ensure your campaigns avoid being tossed in the Boring Bin – personalization being the obvious solution – but here we want to focus on on rich media and gamification. The Fix: Successful app gamification can do wonders for increasing app engagement.

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Marketing Gamification How To Analytics 98

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

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Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Playvox

FEBRUARY 13, 2024

Gamification: Sometimes A Contact Center Can Be All Fun And Games Contact center gamification includes a range of tactics to incorporate friendly competition, recognition, and a sense of achievement. Gamification breaks up the daily routine while promoting team collaboration. The gamification software Kahoot!,

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Contact Center Gamification Measurement Training 88

NICE inContact

AUGUST 23, 2019

While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences. Gamification is one key way to do so. Both generations are tech-savvy, but each rely on technology differently.

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NICE inContact

AUGUST 23, 2019

While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences. Gamification is one key way to do so. Both generations are tech-savvy, but each rely on technology differently.

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Contact Center Gamification Management Social Media 136

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. In customer success, you can apply this love language by gaining deeper insight into your customers’ needs and learning how to predict what they want/need before it happens, so they aren’t constantly having to reach out to you for help.

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Customer Success How To Gamification Social Media 85

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. This starts by hiring people who value the story, while reinforcing it in induction training, coaching sessions and morning team huddles.

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Gamification How To Call Recording Analytics 105

Perkville

NOVEMBER 1, 2021

You can easily automate your customer engagement efforts in a way that is fun for members through gamification, and supports customer retention.

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Gamification Engagement How To Customer Retention 52

Optimove

NOVEMBER 15, 2022

As always, your analytics platform is key to mining these insights (and you can find out more about how to do that right here ). A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification. Tip #3: Make it snackable. Starbucks, for example, rewards app users with ‘stars’ each time they buy a drink.

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Playvox

FEBRUARY 20, 2024

Overall, remote work has redefined how we collaborate and do business. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams. However, in order to harness all the benefits of a remote talent pool, you need to understand how to get the most out of your remote workforce.

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Management Gamification Contact Center Policies 88

NobelBiz

APRIL 18, 2022

How to manage a call center efficiently? Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. How to drive efficiency in a call center through technology? How to calculate efficiency in call center?

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Call Center Contact Center How To Gamification 52

Customer Interactions

JULY 7, 2015

Gamification has long received certain hype, but now it is entering the mainstream. If you have not already jumped into gamification, now is the time to get a running start. To begin, you will need a compelling business case for gamification. Here are two approaches we've seen organizations take to build their case.

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CSM Magazine

DECEMBER 12, 2019

Gamification in the Decision-Making Process. Any decision you make, from what to have for dinner to how best market your new product, comes with immediate or delayed consequences. Experts agree that leaders can align each action’s immediate return with the value of its long-term consequences through gamification.

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Training Tools Gamification Strategy 52

CX Accelerator

MARCH 28, 2018

There is undeniable science behind the "gamification" movement that deserves our attention. Gamification (using game mechanics to drive agents toward high-value behaviors) is one additional technique that can be used to design meaningful play at work. Do your employees have a sense of curiosity and excitement about their work?

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Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? Many team leaders aren’t sure how to use VoC data in the contact center , but learning to apply customer insights is essential to improving service quality and strengthening customer loyalty.

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Vonage

JANUARY 20, 2016

Includes gamification features. Consider providers that offer gamification that is integrated with both your CRM and their telephony platform. The post How to use your CRM to improve phone sales and service appeared first on Blog | NewVoiceMedia. This post originally appeared on GetApp.

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COPC

MARCH 11, 2024

See here for more information on how to do this. Gamification: Is the platform equipped with advanced gamification features to enhance motivation, engagement, and performance from preboarding through to onboarding? (Having sales experience does not mean one excels at sales.)

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Lithium

MAY 7, 2024

As we get closer to our summer launch, we’ll provide you with more details about what’s changing and how to navigate Atlas on the Aurora version of Khoros Communities. Our next-gen Khoros Communities functionality allows Khoros to simplify navigation, clean up unused spaces, and focus on bringing you a better community experience.

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Self Service Social Media Gamification Customer Care 52

Perkville

MARCH 6, 2019

The excitement spreads to your clients and they are quick to onboard and engage in the gamification your business has provided. Adding Perkville to your business is exciting! But what if you have been using Perkville for a few years? Are you keeping the excitement going for your clients?

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Gamification How To Engagement Rewards Programs 40

Playvox

JANUARY 5, 2022

Working differently means that leaders must also think expansively about the agent experience and how to keep teams engaged. Another fun way to recognize your team is through gamification. Want more tips on how to enhance the experience of your hybrid contact center workforce? What is Agent Experience? Download our eBook.

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Contact Center How To Fashion Gamification 72

CSM Magazine

DECEMBER 22, 2023

Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing. Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public.

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Connections Strategy Marketing Gamification 52

Optimove

SEPTEMBER 7, 2020

The emergence of gamification in marketing campaigns is nothing new or novel. Marketers worldwide can leverage gamification by applying it to retention and acquisition efforts. From the video: What Is Gamification. Gamification is all about taking game design principles to non-game contexts. How to Get Started.

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CRM Gamification Loyalty Programs Video 52

TechSee

JUNE 4, 2019

When gamification is introduced into a call center environment, agents compete to complete objectives and outpace other agents in specific KPIs such as hours worked, lessons learned or average speed to answer. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game. See the bigger picture.

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Playvox

OCTOBER 12, 2022

Gamification in remote workforce training is proven to be effective. Top-performing contact center leaders understand that ongoing agent training is critical to success. Keeping remote customer service agents motivated requires new thinking and new training approaches.

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SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? People love games.

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Vonage

FEBRUARY 7, 2017

How else can you explain these common customer service mistakes, which are so ubiquitous that many businesses don’t even know they’re doing anything wrong? In this post, we’re shining a spotlight on this under-explored area by listing six important customer service mistakes to avoid and how to fix them. Being reactive, not proactive.

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CSM Magazine

APRIL 16, 2020

If you’re supporting your customers on how to use your all-in-one SEO tool, don’t forget to categorize your knowledge base for easier and quicker access to information. Introduce new employees to the fundamental tools from the very beginnings, so they understand how to use these tools effectively in supporting their day-to-day activities.

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Call Center Gamification How To Knowledge Base 52

ShepHyken

JULY 7, 2021

While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience. The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience. It offered games and puzzles on its website.

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