Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. workforce feeling engaged and just 9% of the UK employees engaged at work. Employee burnout and dissatisfaction come at a high cost. Investing in technology that supports engagement.

ROI 86

ROI Software Management Contact Center 86

Playvox

JULY 28, 2022

But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded. Try matching a new Baby Boomer agent with a younger colleague with more contact center experience to help them both grow and feel engaged.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Call Center Management Gamification 52

Playvox

AUGUST 15, 2022

According to the Playvox research , despite the reported successes contact centers are experiencing with remote work, nearly half (45%) of managers surveyed say they’ll bring their agents back to the office in 2022. That’s because 45% of employees are likely to stay longer at a workplace where they feel engaged and appreciated.

Contact Center 77

Contact Center Training Gamification eBook 77

CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

SurveySparrow

NOVEMBER 19, 2021

10 Best Zendesk Apps & Integrations of 2022. Kaizo is a performance management software fueled by gamification and AI. Its easy-to-use tools focus on three areas: assessments (employee and team), skill development, and employee engagement. You can find tools for CX, customer support, email campaigns, and more.

CRM 52

CRM Social Media Gamification Software 52

Playvox

APRIL 27, 2023

Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. The agent’s role in contact center success is critical — and the trend to prioritize employee experience and employee engagement is too.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

SurveySparrow

SEPTEMBER 16, 2022

Recognition gallery : This feature allows employees to share their awards with colleagues, and see what others have been recognized for. Nectar is an HR platform that bundles employee recognition, rewards, and employee engagement. Employees can browse the catalog and choose the size and color that they prefer.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52