2022 Customer Service Representative Employee Engagement Gamification 
Playvox
APRIL 11, 2023
According to a 2022 Gallup report , employee feedback should happen a few times a week. By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Unfortunately, most contact centers (54%) are only evaluating agents monthly.
Playvox
AUGUST 15, 2022
According to the Playvox research , despite the reported successes contact centers are experiencing with remote work, nearly half (45%) of managers surveyed say they’ll bring their agents back to the office in 2022. Yet, many organizations are struggling to get remote engagement right. In fact, it’s critical for success.
Playvox
APRIL 27, 2023
Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Understand and plan for adequate staffing of customer service reps to ensure success. Address all challenges that come up — for customers and agents.
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