Playvox

APRIL 11, 2023

Keep contact center agents engaged and dedicated to delivering world-class customer interactions by implementing these best practices today. According to a 2022 Gallup report , employee feedback should happen a few times a week. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

Playvox

FEBRUARY 13, 2024

They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction. A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively.

Contact Center 88

Contact Center Gamification Measurement Training 88

Playvox

FEBRUARY 20, 2024

It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes. Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option.

Management 88

Management Gamification Contact Center Policies 88

Playvox

MARCH 12, 2024

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.

Contact Center 78

Contact Center How To Call Center Gamification 78

COPC

JANUARY 15, 2024

Ineffective Training    Training should be impactful and engaging, ensuring no trainees are overlooked. COPC’s Employee Engagement Research Series reveals a declining trend in frontline staff’s perceptions of training effectiveness.

Employee Engagement 78

Employee Engagement Contact Center Training Call Center 78

Playvox

JULY 28, 2022

But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded. Try matching a new Baby Boomer agent with a younger colleague with more contact center experience to help them both grow and feel engaged.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66