Playvox

APRIL 11, 2023

A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. According to a 2022 Gallup report , employee feedback should happen a few times a week.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. workforce feeling engaged and just 9% of the UK employees engaged at work. Employee burnout and dissatisfaction come at a high cost. Investing in technology that supports engagement.

ROI 86

ROI Software Management Contact Center 86

SurveySparrow

SEPTEMBER 16, 2022

Also, it lets you highlight the core values that you want employees to show rather than focusing purely on point scoring. Flexible points system : Kudos lets you tailor your employee recognition program to fit your budget. Nectar is an HR platform that bundles employee recognition, rewards, and employee engagement.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52