ShepHyken

JANUARY 3, 2022

Consider what Vasili Triant, COO of UJET says about customer support centers: “Instead of being a cost center, it’s a lifetime value driver.” Invest in customer support and you’ll see it doesn’t cost. CX Trends That Will Shape Marketing in 2022 by Chad Harwood-Jones. My Comment: CX and marketing are closely linked.

Customer Service 73

Customer Service Customer Service Training Government Policies 73

ShepHyken

AUGUST 29, 2022

14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff. Forbes) It often takes five to 20 times the amount of resources for businesses to obtain a new customer than to retain an existing one. My Comment: And here are eleven more ideas to foster customer loyalty.

Customer Service 65

Customer Service Customer Retention Loyalty Advertising 65

TechSee

JUNE 16, 2022

Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Jeff Toister, President at Toister Performance Solutions.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

NOVEMBER 14, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 11-14-2022 appeared first on Shep Hyken.

Customer Service 71

Customer Service Loyalty Programs Loyalty Tips 71

SurveyGizmo

JANUARY 3, 2023

2022 was a difficult year for customer experience (CX). Forrester reports that “US companies have lost the vital focus on customers that they gained at the beginning of the pandemic in 2020.” We need to improve on 2022. in 2022 on our 100-point scale.”. And consumers felt it. For example, one point could mean $22.5B

Software 52

Software NPS Feedback Metrics 52

ShepHyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 71

Customer Service Hospitality e-support eBook 71

ShepHyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. State of Consumer Behavior 2022 by Raydiant.

Omni-Channel 68

Omni-Channel Customer Service Self Service Retail 68

ShepHyken

JUNE 13, 2022

Customer Experience Is Getting Worse by Katie Deighton. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. s latest annual study on customer experience, which analyzed 96,211 U.S. Follow on Twitter: @Hyken.

Customer Service 68

Customer Service Sports Customer Journeys Government 68

ShepHyken

JANUARY 31, 2022

If you haven’t done so, it’s time to focus on empathy tied to customer service and CX. 200 Most Powerful Influencers to Follow in 2022 by Engati Team. My Comment: I’m honored that Engati included me on their list of 200 Customer Experience thought leaders to follow. State of the Contact Center 2022 by Fonolo.

Customer Service 65

Customer Service Contact Center Trends Loyalty 65

ShepHyken

MAY 23, 2022

The author, who happens to be one of the leading experts in the customer service/experience space, uses the different positions and roles in a professional sports organization (including the manager, coaches, doctor, and more) as a metaphor for what it takes to assemble a customer-focused team. Follow on Twitter: @Hyken.

Customer Service 65

Customer Service Sports Tips Customer Service Training 65

ShepHyken

MAY 16, 2022

(Business Travel News) Southwest Airlines plans to invest more than $2 billion on enhancing its customer experience, the carrier announced Wednesday, the same day it was named as the carrier with the highest customer satisfaction score for the economy segment in the J.D. Power 2022 North America Airline Satisfaction Study.

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65

ShepHyken

JANUARY 24, 2022

3 Trends Driving Brand-Defining Customer Service in 2022 by Sarika Khanna. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

Customer Service 68

Customer Service Customer Centricity Policies Retail 68

ShepHyken

AUGUST 1, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 8-1-2022 appeared first on Shep Hyken.

Customer Service 71

Customer Service B2C B2B Guest Experience 71

ShepHyken

SEPTEMBER 5, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 9-5-2022 appeared first on Shep Hyken.

Net Promoter Score 68

Net Promoter Score Customer Service Hospitality Hotels 68

ShepHyken

MARCH 14, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 3-14-2022 appeared first on Shep Hyken.

Customer Journeys 73

Customer Journeys Customer Service Call Center Entertainment 73

ShepHyken

JULY 4, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 7-4-2022 appeared first on Shep Hyken.

Customer Journeys 71

Customer Journeys Customer Service Loyalty Programs Loyalty 71

ShepHyken

SEPTEMBER 19, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 9-19-2022 appeared first on Shep Hyken.

Loyalty Programs 65

Loyalty Programs Customer Service Infographics Chatbots 65

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Companies will utilize dynamic display more and more to strengthen the customer experience, such as sharing their social media content and the favorites of their consumers posted on Facebook or Twitter.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Companies will utilize dynamic display more and more to strengthen the customer experience, such as sharing their social media content and the favorites of their consumers posted on Facebook or Twitter.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

ShepHyken

APRIL 4, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 4-4-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 73

Customer Service Trends Tips Customer Service Training 73

Optimove

SEPTEMBER 22, 2022

Regardless of the reason, creating a unique email journey or multi-channel stream for your seasonal customers can help to increase performance – and with the right messaging – can convert your seasonal customers to more loyal, ongoing, year-round customers. Focus on the post-purchase experience.

Multi-Channel 59

Multi-Channel Comparison Groups Brands 59

ShepHyken

MAY 2, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 5-2-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 71

Customer Service Social Media NPS Customer Experience Management 71

ShepHyken

SEPTEMBER 26, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 9-26-2022 appeared first on Shep Hyken.

Customer Service 68

Customer Service Customer Retention Tips Analytics 68

ShepHyken

APRIL 11, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 4-11-2022 appeared first on Shep Hyken.

Customer Service 65

Customer Service Employee Engagement Customer Service Training Loyalty Programs 65

ShepHyken

JUNE 6, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 6-6-2022 appeared first on Shep Hyken.

Customer Service 68

Customer Service Loyalty Programs Hotels Loyalty 68

ShepHyken

JANUARY 10, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 1-10-2022 appeared first on Shep Hyken.

Customer Service 76

Customer Service Loyalty Programs Loyalty Sales 76

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. Customer-focused organizations prioritize keeping customers close.

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

ShepHyken

JANUARY 17, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 1-17-2022 appeared first on Shep Hyken.

Customer Journeys 68

Customer Journeys Customer Service Retail Touchpoint 68

ShepHyken

MAY 9, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 5-9-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 68

Customer Service Tips e-support Loyalty 68

ShepHyken

APRIL 25, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 4-25-2022 appeared first on Shep Hyken.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

APRIL 18, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 4-18-2022 appeared first on Shep Hyken.

Customer Service 71

Customer Service Customer Centricity Retail Customers 71

ShepHyken

MARCH 28, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 3-28-2022 appeared first on Shep Hyken.

Loyalty Programs 65

Loyalty Programs Customer Service Hotels Entertainment 65

ShepHyken

FEBRUARY 21, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 2-21-2022 appeared first on Shep Hyken.

Customer Service 71

Customer Service Customer Retention Customer Satisfaction Social Media 71

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

ShepHyken

OCTOBER 24, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 10-24-2022 appeared first on Shep Hyken.

Customer Service 52

Customer Service Retail Course Customer Service Training 52

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Dave Jackson.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

ProProfs Chat

OCTOBER 25, 2021

Using a customer feedback tool is one of the easiest ways to improve your products or services. You can easily understand your customer loyalty and the probability of their retention. To become a customer-focused business, you need to collect feedback at different touchpoints of the customer journey.

Software 98

Software Feedback Net Promoter Score Social Media 98