Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings.

Innovation 59

Innovation Transportation Technology Travel 59

Clarivate

JUNE 29, 2022

In today’s knowledge economy, the intangible assets that stem from the innovation process account for a significant portion of a company’s value. We discussed this topic in our recent IP Forum and continue the conversation here as part of our ongoing blog series. How collaborating with the IP function can drive innovation.

Innovation 52

Innovation Leadership Strategy Culture 52

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., By leveraging digital communication technologies, governments can improve the efficiency and transparency of their services and foster a more engaged and informed citizenry. You can read the full story here.

Government 196

Government Communication Self Service Chatbots 196

Gainsight

JUNE 2, 2022

We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS. Yancey Spruill is the CEO of DigitalOcean, known for its digital storage and networking products and solutions powered by cloud technology. His approach to technology, business, and community is inspiring.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

Optimove

FEBRUARY 16, 2023

“With Covid on a decline globally,” thought marketers everywhere at the beginning of 2022 and smiled, “We’re finally back to normal. And that, in a nutshell, is the story of 2022.  So, what have we accomplished in 2022 to help marketers do better? It’ll be smooth sailing from here on end.”

CRM 52

CRM Sports Marketing Apparel 52

Lumoa

JULY 17, 2023

Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. The joy of innovating, the joy of selling, the joy of subscribing, and the joy of customer success.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

Forrester's Customer Insights

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Data 49

Data Report Software User Experience 49

Clarivate

SEPTEMBER 7, 2023

This guide to understanding the G20 scorecard explores how this interactive tool expands our perspective of global research and innovation. This condenses and compares the research and innovation capabilities of the G20 economies* which are renowned for their significant investments in education, research and technology.

Government 116

Government Trends Innovation Comparison 116

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Circular Edge

JANUARY 21, 2022

Blog Credit: Andy Chase. Whether negotiating your next MSP renewal or exploring on-demand support or managed services for the first time, I do hope this analysis helps you to realize a successful & innovative JDE support partnership. avoiding ‘Churn’ at your cost). ContinuousInnovation.

Resources 52

Resources Innovation Analysis Chatbots 52

ShepHyken

JUNE 15, 2018

In a recent press release, Gartner estimated that “ 25% of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020, up from less than two percent in 2017 ”. Read Shep’s latest Forbes Articles: Business Bets On Technology In Las Vegas At PegaWorld 2018.

Chatbots 75

Chatbots Social Media Healthcare Study 75

SurveySparrow

APRIL 22, 2022

In this blog, we’ll cover: Ranking questions examples for market research. Without the right tools and software, work in 2022 doesn’t happen rightly. We’re in 2022, so let’s skip the traditional here and give you 12 ranking questions examples to find quality teachers that can make a difference for schools and colleges.

Examples 52

Examples Survey Culture Leadership 52

AWS Machine Learning

OCTOBER 26, 2023

Intuitivo, a pioneer in retail innovation, is revolutionizing shopping with its cloud-based AI and machine learning (AI/ML) transactional processing system. This groundbreaking technology enables us to operate millions of autonomous points of purchase (A-POPs) concurrently, transforming the way customers shop.

Retail 99

Retail Innovation System Video 99

Clarivate

NOVEMBER 15, 2023

Our 2023 evaluation and selection policy As the need for high-quality data from rigorously selected sources is becoming ever more important, the Institute for Scientific Information (ISI) has had to adapt and respond to technological advances and changes in the publishing landscape when selecting individuals for inclusion.

Policies 130

Policies Analysis Exercises Groups 130

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Top 10 customer feedback tools in 2022. Also, if your customer feedback tool connects with your existing apps and technology, the workflow will be smooth, enriching your experience with the software. . Top 10 customer feedback tools in 2022. Introduction. SurveySensum.

Tools 52

Tools Feedback Multi-Channel NPS 52

Lithium

NOVEMBER 1, 2022

Some blog areas are limited to Khoros customers only. Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down those information silos and fragmented systems, giving your customer-facing teams all the interactions and AI-powered insight right at their fingertips within the Khoros platform.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. This technology not only enhances the platform’s usability but also enriches the quality of insights available.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Clarivate

OCTOBER 31, 2023

China has emerged as a leading science and technology power on the global stage, rivaling western nations including the U.S. 201 unique Chinese institutions were identified as primary affiliations by Highly Cited Researchers in 2022 compared to 115 in 2018. and other G7 nations with mature scientific and scholarly research systems.

Policies 75

Policies Trends Analysis Report 75

Seaton CX

JUNE 28, 2023

Generative AI technology, like ChatGPT, should be your next contact center investment. The most exciting new technology to empower agents is Generative AI. Forget the hype about AI replacing humans—the first wave of innovation is using artificial intelligence to augment humans. That’s a win for everyone.

Contact Center 87

Contact Center Training Chatbots Technology 87

Clarivate

JANUARY 19, 2024

The Chinese economy’s future hinges on innovation, prompting increased investment in R&D in strategic technology areas such as AI, wireless communication, and biopharmaceuticals. Leveraging the advancements of technology while also maintaining the ultimate role and value of the legal professional.“

Industry 59

Industry Wireless Trends Financial 59

Circular Edge

DECEMBER 1, 2022

JDE InFocus Release 23 Featured Highlights October 25, 2022 | Blog Credit: Chelsea Krieger. This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes.

Self Service 52

Self Service Roadmap Tools Resources 52

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken. Tesla’s autopilot technology is a significant selling point for its vehicles.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Call Experts

MAY 13, 2021

To stay up-to-date with the trends and industry, technicians must always try to be more innovative and more efficient. . New technologies and massive central heating and air install growth are requiring in-depth knowledge. HVAC is constantly changing with new technologies and techniques. Contracting Business HVAC Blog.

Resources 52

Resources Guidelines Trends Innovation 52

2020 Research

AUGUST 26, 2022

Explore our five key findings from the 2022 US Banking Industry Loyalty Report, created in collaboration with Apex Scoring System. People and technology are not aligned, leading to friction. Banking Industry in 2022. Leverage these key takeaways from the 2022 US Banking Industry Loyalty Report to drive customer loyalty.

Banking 52

Banking Consumers Loyalty Groups 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

AWS Machine Learning

SEPTEMBER 19, 2023

The agent answers the question “ What is Amazon’s net loss for fiscal year ending in December 2022? billion for fiscal year 2022.” The source is the Amazon 10K report for the fiscal year ending December 2022, retrieved using the Retrive_Kendra Tool. billion for fiscal year 2022. WWW: $85.91 DDD: $9.82

Financial 101

Financial Multi-Channel Marketing Analysis 101

Clarivate

JUNE 28, 2022

We discussed this topic in our recent IP Forum and continue the conversation here, which is the first of a three-part blog series. You can also watch the full session from our IP Forum 2022 on demand. This post is the first in our three-part blog series about the IP Forum.

Policies 52

Policies Government Trends Groups 52

Uniphore

JANUARY 4, 2022

Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. U-Self Serve.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Drawbacks of conversational AI.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

SmartKarrot

DECEMBER 20, 2023

In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Hyper-Focus on NRR in the Face of Market Consolidation The latter half of 2022 has been marked by market volatility and consolidation.

Customer Success 10

Customer Success Trends Innovation Metrics 10

SmartKarrot

DECEMBER 20, 2023

In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Hyper-Focus on NRR in the Face of Market Consolidation The latter half of 2022 has been marked by market volatility and consolidation.

Customer Success 10

Customer Success Trends Innovation Metrics 10

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. This was straightforward, but now unified communications (UC) technology is more than just IP phones and simple features like live chat.

Communication 69

Communication Contact Center Return on Investment System 69

Upstream Works

FEBRUARY 17, 2022

Digital transformation is a central technology theme for all businesses in 2022, and it’s especially important for contact centers. Expectations around customer experience (CX) are increasingly being shaped by digital technologies, and customers have generally been adopting them faster than contact centers.

Contact Center 78

Contact Center Strategy Omni-Channel Social Media 78

ViiBE Blog

AUGUST 31, 2020

They have adapted to the remote work trend and taken advantage of the tech innovations available to sustain operations across the value chain. Those who have never used video call software before have suddenly become experts, as remote communications technology has provided a real-time, live interaction to replace in-person meetings.

Company 98

Company Omni-Channel Self Service Travel 98

Think Customers

JANUARY 18, 2022

An IVR is an automated phone system technology that allows incoming callers to access information via a selected prompt of prerecorded messages without having to speak to an associate. Humanity and technology, the best of both worlds. To better understand this, let’s dive into the human and robotic makeup of a modern contact center.

Contact Center 52

Contact Center Chatbots Self Service Average Handle Time 52