Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization.

Retail 78

Retail Engagement Strategy Customer Experience 78

Clarivate

JUNE 29, 2022

In today’s knowledge economy, the intangible assets that stem from the innovation process account for a significant portion of a company’s value. This, in turn, means that managing and protecting these intangible assets – this knowledge, have become a part of an organization’s strategy. You can watch this session on demand, here.

Innovation 52

Innovation Leadership Strategy Culture 52

West Monroe

JANUARY 25, 2023

Still, not all dealmakers add data analytics capabilities to assess portfolio performance in real-time. Giants like PepsiCo have employed both strategies to great financial success and little pushback from consumers. billion in 2022 to $7.3 Leveraging data can help. billion by 2027.

Analytics 52

Analytics Data Strategy Chatbots 52

TechSee

MARCH 7, 2023

Dr. Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. That’s where customer experience platforms come in.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Clarivate

JANUARY 23, 2024

R&D productivity fell in 2022, but late-phase cancellations are also trending down The rise and fall of R&D productivity across the global biopharmaceutical industry is a well-documented and much discussed topic, with industry commentators quantifying productivity in many ways (e.g., Learn more about purchasing it here.

Trends 52

Trends Metrics Analysis Innovation 52

Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Thu, 08/11/2022 - 15:15. If you are looking to understand trends in Customer Communication Management from a cloud-hosted, AnyPrem, or Customer Experience Platform (CXP) perspective, you can access Aspire’s 2022 CCM-CXM Leaderboard. Marissa Feigen.

Customer Journeys 52

Customer Journeys Report Data Omni-Channel 52

Think Customers

OCTOBER 20, 2021

Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Brick-and-mortar success in 2022. Retail success in 2022. A successful omnichannel retail strategy needs to be a seamless, meaningful, experiential. The state of brick-and-mortar. Remain agile in the face of change.

Ecommerce 52

Ecommerce Retail Self Service Omni-Channel 52

Clarivate

OCTOBER 24, 2023

To keep pace with the changing landscape of sites of service for surgical procedures, medical device companies are under pressure to evolve their sales and marketing strategies to the expanding non-hospital market. The post Tailoring medtech sales strategies for the ASC market using a data-driven approach appeared first on Clarivate.

Sales 52

Sales Strategy Hospitality Data 52

Optimove

FEBRUARY 16, 2023

“With Covid on a decline globally,” thought marketers everywhere at the beginning of 2022 and smiled, “We’re finally back to normal. And that, in a nutshell, is the story of 2022.  So, what have we accomplished in 2022 to help marketers do better? It’ll be smooth sailing from here on end.”

CRM 52

CRM Sports Marketing Apparel 52

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. The creation and delivery of personalized, digital experiences for customers is dependent upon a strong data and analytics foundation.

Banking 52

Banking Financial Trends Multi-Channel 52

West Monroe

JANUARY 2, 2023

We sit down with Doug Laney, Innovation Fellow at West Monroe and author of the best-selling books, Infonomics & Data Juice, to hear the advantages of monetizing your data and how to get started now. Innovation Fellow at West Monroe, best-selling author of Infonomics and Data Juice, and former Gartner analyst. Doug Laney.

Data 52

Data Analytics Innovation Insurance 52

West Monroe

OCTOBER 19, 2023

That said, short-term focus often creates a fragmented approach to longer-term strategy. But it’s a necessary step for building analytics that will help your organization identify problems, increase reporting accuracy/timeliness, or even enable advanced strategies such as data monetization.

ROI 52

ROI Technology Strategy Return on Investment 52

Uniphore

JANUARY 14, 2022

2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. We will also explore the impact of agent authentication and conversational analytics.? Alan Webber is Program Vice President for Digital Strategy and Customer Experience. Register Now. Unsure if you can attend?

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

Experience Investigators by 360Connext

JUNE 13, 2023

Qualtrics XM Institute’s 2021 State of the XM Profession Report indicated that more than 40% of CX leaders spent time in strategy, customer service, marketing/PR, and operations. It’s the lowest it’s been in decades, according to a 2022 study. The average tenure is just a smidge over three years.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

Gainsight

JUNE 2, 2022

Erica Schultz and Roger Scott from Confluent Talk Go-to-Market Strategies. And Confluent is innovating a new category of data infrastructure. The perfect go-to-market strategy for a company essentially pioneering a new category and product that is transformative to all business sizes. . Now, that is something worth celebrating.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. We are actively piloting different uses for generative AI via a strategy of learning fast—and failing fast—that will hopefully lead to a unified, company-wide strategy for adoption.

Innovation 52

Innovation ROI Financial Data 52

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. We are actively piloting different uses for generative AI via a strategy of learning fast—and failing fast—that will hopefully lead to a unified, company-wide strategy for adoption.

Innovation 52

Innovation ROI Financial Data 52

West Monroe

JANUARY 24, 2023

To strike the right balance, we propose three digital-first strategies: Foster an environment that supports sustainable innovation Last year proved to be a course-correction for an industry that counts innovation as a core value: tech. Does this mean “innovation” has moved from buzzword to bad word?

Strategy 52

Strategy Innovation e-support Healthcare 52

Clarivate

MAY 31, 2023

A glance at the 2022 top selling drugs for the biggest pharma companies reveals how dependent many large pharmas are on a small basket of products – most acquired through partnerships or acquisitions – that are nearing loss of exclusivity. billion in 2022. Of the biggest spenders in 2022, Merck/MSD opened its wallet the widest.

Healthcare 52

Healthcare Innovation Analytics Resources 52

West Monroe

MAY 25, 2023

To stay ahead of the curve, utilities should develop robust, data-driven asset performance management (APM) strategies that can optimize their grid utilization and deliver reliable, cost-effective service to customers. year-over-year in 2022—amid the exploding popularity of electric vehicles. Here’s why.

Strategy 52

Strategy Management Customer Satisfaction Analytics 52

SurveySensum

JUNE 14, 2022

As advanced survey methodologies outsmarted the CATI system with innovative technologies, there is no possibility that telephone surveys will ever have a comeback. . A significant issue with the CATI system in 2022 is that 8 calls out of 10 are always unanswered or marked as spam. So, what is a CATI system? where it fails.

System 52

System Survey Feedback Report 52

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Clarivate

OCTOBER 10, 2022

Clarivate oncology experts share key takeaways from the 2022 ESMO Congress and their expected impact on the drug treatment landscape and patients. Read on to for insights from our analysts on: Global highlights from ESMO 2022. Key ESMO 2022 highlights from Mainland China. Seven global highlights from ESMO 2022.

Study 52

Study Analysis Healthcare Marketing 52

Blake Morgan

JULY 15, 2023

Walmart and Amazon are two of the world’s largest retailers known for their customer focus and innovation. Walmart brought in $573 billion in revenue in 2022, an increase from $595.15 In 2022, Amazon had $514 billion in revenue, up from $469.8 Walmart increased by 1 point over 2022 and is second to last. billion in 2021.

Retail 52

Retail Innovation B2B Transportation 52

Lithium

APRIL 12, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Marketing Comparative Analytics. With a more granular view of success, you can now make more informed decisions with your social marketing strategy. But you know we have your back. Here' what's new: Agent Assist.

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

SurveySensum

JULY 4, 2023

billion , representing a 9% growth compared to the same period in 2022. This highlights the universal applicability of customer-centric strategies for driving business success. Let’s explore these strategies and discuss how they can contribute to improving your customers’ experience and driving your business forward.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

billion , representing a 9% growth compared to the same period in 2022. This highlights the universal applicability of customer-centric strategies for driving business success. Let’s explore these strategies and discuss how they can contribute to improving your customers’ experience and driving your business forward.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

Customer Success 59

Customer Success Self Service Multi-Channel Effort Score 59

Strativity

DECEMBER 12, 2022

That’s up from 58% in 2022, a trend accelerated by growing demand for integration and innovation capabilities. Phase 2: Define your cloud migration strategy and roadmap. After deciding on your cloud migration strategy, there are other factors to keep in mind when choosing a cloud service provider.

Strategy 52

Strategy Roadmap System Tools 52

Forrester's Customer Insights

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Data 49

Data Report Software User Experience 49

Strativity

MARCH 7, 2023

This article was written by Josh Verseput, SVP, Analytics. Brands need a strategy that incorporates generative AI. We’re partnering with the world’s best brands to evolve and refine their strategies, positioning them to thrive in an Al-­enabled economy. Why does ChatGPT matter to brands?

Brands 98

Brands Analytics Consumers Technology 98

Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).

Trends 208

Trends Self Service Contact Center Omni-Channel 208

SurveySensum

JULY 17, 2023

By implementing powerful retail customer experience strategies that brands like Amazon, Decathlon, IKEA, etc have adopted, So, what are these top winning retail customer experience strategies? Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts. But how to do that?

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

By implementing powerful retail customer experience strategies that brands like Amazon, Decathlon, IKEA, etc have adopted, So, what are these top winning retail customer experience strategies? Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts. But how to do that?

Retail 52

Retail Strategy Customer Experience Sports 52

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. It requires real-time data analytics to pinpoint the most lucrative price points.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

West Monroe

JANUARY 23, 2022

This report focuses on five major themes underpinning this ecosystem—DERs, alternative transportation fuels, broadband, analytics, and cybersecurity—and outlines key actions that utilities are taking or considering can take to ensure they stay ahead of the curve in 2022 and beyond. Chapter 4: Analytics enablement.

Transportation 40

Transportation Telecommunications Analytics Wireless 40