2021 Blog First Call Resolution Interaction 
Uniphore
DECEMBER 14, 2021
Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.
NICE inContact
OCTOBER 30, 2019
We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. Winners are chosen in 5 categories and will be awarded at Interactions 2020. Submit Application.
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Stella Connect
NOVEMBER 29, 2021
According to our research , both US and UK consumers rank response time as the #1 factor that matters the most when interacting with customer service. 4: Personalized communication and resolution. #5: Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. 2: Increasing First-Call Resolution Rate .
Uniphore
JANUARY 21, 2022
Unlike human compliance agents, artificial intelligence can quickly and accurately analyze 100 percent of interactions—including recordings and live conversations—and flag discrepancies, omissions or incomplete disclosures before they become bigger issues. Source: HealthPayerIntelligence, September 2021. That’s a serious improvement.
ViiBE Blog
AUGUST 9, 2021
ViiBE Blog. What is the key to success in a call center? Call Center , Customer experience. August 9, 2021. What factors determine call center success? Finally, call center managers are important in the key to success. Insurance , Retail , SMB. Kelly Dell. Share this article. Share on facebook.
ViiBE Blog
AUGUST 27, 2021
ViiBE Blog. August 27, 2021. Customer experience (CX) is the overall experience of a customer while interacting with a company. In retail, the meaning of CX can include things like interaction with the product itself, customer service, and the ease of doing business. What is the meaning of CX? Customer experience.
Stella Connect
DECEMBER 2, 2021
67% of US and UK shoppers say they would stop doing business with a brand after only 2-3 poor customer service interactions. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. 4: Personalized communication and resolution. #5: 2: Time Is Money for You—and Your Customers. 1: Response time. #2:
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