Interactions

NOVEMBER 19, 2020

COVID-19 has changed everything that signifies the holidays – the gatherings, the travel, and well, the shopping! Per Google’s 2020 Retail guide , more than a third of U.S. These were the four most important trends for e-commerce in 2020. And most likely this trend will persist throughout the remainder of 2020.

Trends 62

Trends Travel Retail Ecommerce 62

ShepHyken

DECEMBER 21, 2020

(ZDNet) The COVID-19 pandemic led to breakneck speed shift to digital-first customer engagement and remote work, prompting service and support organizations to reconsider the future of their people, process, and technology. My Comment: Vala Afshar is back with more information on the Salesforce 2020 State of Service report. Here’s Why.

Customer Service 157

Customer Service Airlines Tips Customer Service Strategies 157

QuestionPro Audience

FEBRUARY 15, 2018

and they are the fastest growing segment of technology consumers. Whereas millennials consume the trending technology and move on to the next, baby boomers are different. Baby boomers control 70% of disposable income, and smart companies are adapting technology to appeal to them. TRAVEL 84% of boomers book their travel online.

Company 186

Company Travel Comparison Social Media 186

Thematic

DECEMBER 9, 2019

I still remember one time my husband and I travelled from New Zealand to Singapore with our two little kids. We were on our way to do a European work and travel adventure and decided to spend a few days in Singapore. The intuitive answer is no, since their industry is hospitality / travel. Welcome to 2020!

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

ShepHyken

OCTOBER 30, 2020

She writes about how businesses can utilize modern voice technology to create a better experience overall for their customers. The good news is that in 2020, there is a huge range of tools at your disposal to help you advance your business’ customer support strategy. 1 Voice Technology Helps Keep Things Personal.

Technology 135

Technology Customer Service Guidelines Chatbots 135

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. “Technology is an enabler, for example, to close the healthcare gap… It is critical for the stabilization and the vibrancy of these communities that are critical to the United States and to our farm system and our food system.”

Brands 52

Brands Transportation Travel Fashion 52

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. Overhaul of the fashion week system has been mooted for years, but in 2020 change seems to be becoming an economic necessity. Consumers’ intent to travel within the next six months sits roughly at 36%. The alliance also includes Mitsubishi Motors.

Brands 52

Brands Fashion Travel Course 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 28, 2020. Social media platform Pinterest has begun testing new technology that allows users to purchase groceries directly from the site. Virtual consultation technology on beauty brands’ sites has surged during the shutdown. Brand Move Roundup – May 28, 2020.

Brands 52

Brands Self Service Tourism Sports 52

C Space

JUNE 15, 2020

The Brand Move Roundup – June 12, 2020. Following the lead of IBM and Amazon , Microsoft has paused selling facial recognition tools and called on US legislators to pass federal regulations on the use of the technology. Brand Move Roundup – June 12, 2020. Brand Move Roundup – June 11, 2020.

Brands 52

Brands Travel Social Media Report 52

Optimove

DECEMBER 12, 2019

Keynote: Marathon, not Sprint: How lastiminute.com win with long-term traveler engagement. The digital travel industry, exceeding $560 billion, globally, has undergone many changes and disruptions over the past few decades. More people travel for business and pleasure, and more vendors competing over their wallet share.

CRM 69

CRM Ecommerce Travel Fashion 69

Centercode

JANUARY 16, 2020

” Today’s technology is evolving at lightspeed (though we’re still waiting on lightspeed travel), and development teams are moving just as quickly to deliver on rapidly expanding technological landscapes and increasing customer demands. Journeyman: Delta 2020, the Virtual Customer Validation Conference.

Resources 69

Resources Conference Analysis Analytics 69

Magellan Solutions

SEPTEMBER 9, 2020

Over the years, technological advancements have innovated business communication. This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. Key Live Chat Statistics 2020 . TALK TO US!

Trends 52

Trends B2C e-support Customer Satisfaction 52

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. Tesla remains significantly ahead of peers in product range, capacity and technology.”. Demand is coming back slowly and we’re building in enough capacity to stay ahead of the number of people traveling. Brand Move Roundup – July 2, 2020. Brand Move Roundup – July 1, 2020.

Brands 52

Brands Airlines Policies Social Media 52

Optimove

MAY 18, 2020

.” In this blog, I’ll share Optimove’s interpretation of the 2020 Magic Quadrant results and help marketers better understand them. Download a complimentary copy of the full report, Gartner’s Magic Quadrant for Multichannel Marketing Hubs 2020, to learn more.

Marketing 98

Marketing Report Call Center Travel 98

C Space

JUNE 4, 2020

The Brand Move Roundup – June 4, 2020. “Our focus will be on companies that use technology to disrupt traditional business models.” In Cancún in Mexico, over 200 private businesses in the holiday hotspot have set up an initiative to offer travelers money off. Brand Move Roundup – June 4, 2020.

Brands 52

Brands Tourism Travel Consumers 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. American Well, also known as “ Amwell ,” sells its technology to large employers and health systems. Schoenberg said that some of the new funding will help ensure that American Well’s technology is robust enough to handle the increased usage. Brand Move Roundup – May 27, 2020.

Brands 52

Brands Fashion Apparel e-support 52

C Space

JUNE 11, 2020

The Brand Move Roundup – June 11, 2020. Amazon has not said how many police forces use the technology, or how it is used, but marketing materials have promoted Rekognition being used in conjunction with police body cameras in real time. Brand Move Roundup – June 11, 2020. Brand Move Roundup – June 10, 2020.

Brands 52

Brands Retail Government Advertising 52

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!

Tourism 56

Tourism Travel Customer Service e-support 56

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers. S aaStr Annual 2020 Date: March 10 – 12, 2020 Location: San Francisco Bay Area.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

CSM Practice

FEBRUARY 4, 2022

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. According to the 2020 State of Conversational Marketing Report, the usage of chatbots has increased by 92 percent since 2019. Now it is influencing the way we communicate with companies.

Omni-Channel 52

Omni-Channel Customer Success Technology Social Media 52

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Culture 93

Oracle

JANUARY 19, 2021

Sales trends changed quickly—and in unexpected ways—throughout 2020. Here’s a closer look at four sales trends that reshaped the way we worked in 2020 and a preview of what to expect in the year ahead. Nielsen’s global ecommerce study found that 30% of online buyers in 2020 were new to digital purchases.

Sales 45

Sales Trends B2B Ecommerce 45

C Space

SEPTEMBER 22, 2020

The Brand Move Roundup – September 22, 2020. Travel company Tui said it began 2020 with “the best booking month in the company’s history”. Between the restart of operations in mid-June and the end of August 2020, the company took 1.4 In early March we began reporting daily on how brands were dealing with Covid-19.

Brands 40

Brands Fashion Travel Effort Score 40

LiveChat

JANUARY 14, 2020

For those of you who are not up to speed with what CES is, it’s an annual show hosted in Las Vegas that’s been home for innovative and revolutionary technologies for over 50 years. CES2020 #SamsungCES2020 pic.twitter.com/YzwgZN1Lgw — Samsung US Newsroom (@SamsungNewsUS) January 7, 2020. It’s no different this year.

Automotive 64

Automotive Conference Travel Technology 64

C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 18, 2020. Hotel chain Marriott has announced that it’s teaming up with the National Park Foundation , the charitable arm of the National Park Service with the aim of encouraging travel to three of the park system’s lesser-known hidden gems. billion to 31.9 billion, according to Tubular Labs.

Brands 40

Brands Sports Fashion Video 40

TechSee

SEPTEMBER 22, 2020

Field service organizations in 2020 are challenged to continue providing the service excellence their customers expect while minimizing human contact. Field service technicians are often forced to travel to multiple locations per day to provide installation, repair or maintenance services. handling complex equipment.

Self Service 207

Self Service Travel Knowledge Base Technology 207

C Space

JULY 7, 2020

The Brand Move Roundup – July 7, 2020. According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.

Brands 52

Brands Policies Hospitality Advertising 52

C Space

MAY 4, 2020

The Brand Move Roundup – May 4, 2020. The company is in the process of developing technology to detect if drivers are wearing masks or face coverings before they go online and start accepting trips. Brand Move Roundup – May 4, 2020. Brand Move Roundup – May 1, 2020. Brand Move Roundup – April 30, 2020.

Brands 52

Brands Airlines Advertising e-support 52

C Space

JULY 29, 2020

The Brand Move Roundup – July 29, 2020. The Consumer Technology Association , organizer of the annual CES show, has announced that next year’s event will only take place as a series of online webinars. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully.

Brands 40

Brands Hotels Apparel Insurance 40

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. The deal orders daily testing for the league’s thousands of players, coaches and staffers at the start of camp, and technologically advanced contact tracing when the virus is detected. Brand Move Roundup – July 21, 2020. Brand Move Roundup – July 20, 2020. Read More.

Brands 52

Brands Transportation Sales Innovation 52

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Travel brands have featured less heavily among the winners, this year, than ever before. gamified loyalty.and best program of the year in travel and experiences. voucher-based.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

C Space

JULY 8, 2020

The Brand Move Roundup – July 8, 2020. This week, Walmart is unveiling an online family entertainment program called CAMP by Walmart , in partnership with the retail startup CAMP and the online video technology firm Eko. But the travel industry as a whole is also under immense pressure, with many furloughed or laid off.

Brands 40

Brands e-support Video Entertainment 40

C Space

JUNE 8, 2020

The Brand Move Roundup – June 8, 2020. Dada’s technology platform connects major supermarket chains in China with more than 630,000 part-time delivery people, according to the company. Shares of Wayfair , the online furniture and home goods seller, have doubled in price in 2020. million — up from 7.1 yuan ($21).

Brands 40

Brands Ecommerce Travel Sports 40

C Space

SEPTEMBER 15, 2020

The Brand Move Roundup – September 14, 2020. GM said it would build pickup trucks for Nikola and provide battery pack technology in exchange for an 11 percent stake. PWP Forward will focus on targets in consumer products and services, health and wellness and financial technology. Brand Move Roundup – September 11, 2020.

Brands 40

Brands Fashion Consumers Banking 40

C Space

SEPTEMBER 15, 2020

The Brand Move Roundup – September 11, 2020. GM said it would build pickup trucks for Nikola and provide battery pack technology in exchange for an 11 percent stake. PWP Forward will focus on targets in consumer products and services, health and wellness and financial technology. Brand Move Roundup – September 9, 2020.

Brands 40

Brands Fashion Consumers Banking 40

Talkdesk

MARCH 16, 2021

Talkdesk and one of our customers, Upside Business Travel , have developed ways to support the small businesses most impacted, both with PPP loan distribution and forgiveness. Upside Business Travel was significantly impacted by COVID-19. With customers canceling business travel plans due to COVID-19, call and chat volumes spiked.

Financial 121

Financial Travel Banking Contact Center 121

Centercode

JANUARY 16, 2020

Today’s technology is evolving at lightspeed (though we’re still waiting on lightspeed travel), and development teams are moving just as quickly to deliver on rapidly expanding technological landscapes and increasing customer demands. As professionals from […]

Travel 52

Travel Technology Customers 52