Helen Dewdney

APRIL 13, 2020

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded. Many travel agents are refunding as quickly as they can.

Travel 108

Travel Airlines Transportation Insurance 108

Maru Group

DECEMBER 15, 2020

That’s why we’re pleased to continue our Reinventing the Holidays series focusing on the central question of what does the 2020 holiday season hold for consumers and brands alike? This is unique when compared to our other 2020 holiday research including Thanksgiving and Hanukkah. Source: Maru/Matchbox December 2020.

Travel 98

Travel Retail Study Consumers 98

NetBase

AUGUST 5, 2020

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. 0% of traveling consumers felt assured by safety measures at the airport. Or so people hope.

Travel 98

Travel Industry Social Media Hotels 98

NetBase

APRIL 14, 2020

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. It seems the travel industry is in the news constantly these days, as consumers dispute everything from airline fees to cruise ship nightmares.

Travel 81

Travel Airlines Social Media Consumers 81

Interactions

NOVEMBER 19, 2020

COVID-19 has changed everything that signifies the holidays – the gatherings, the travel, and well, the shopping! Per Google’s 2020 Retail guide , more than a third of U.S. These were the four most important trends for e-commerce in 2020. And most likely this trend will persist throughout the remainder of 2020.

Trends 62

Trends Travel Retail Ecommerce 62

Talkdesk

APRIL 22, 2020

For many, 2020 is a year of change — both personally and professionally. However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. Sign up by May 1, 2020. Fortunately, Talkdesk® is here to help.

Hospitality 59

Hospitality Travel Contact Center B2C 59

Helen Dewdney

MARCH 6, 2020

The FCO is regularly updating the list of countries from which, if you have travelled , you should telephone the 111 coronavirus service. Travel insurance. It is always advisable to take out travel insurance at the same time as you book your holiday. You still need an EHIC card when travelling in Europe.

Travel 63

Travel Insurance Airlines Policies 63

ShepHyken

DECEMBER 21, 2020

My Comment: Vala Afshar is back with more information on the Salesforce 2020 State of Service report. Airline Customer Service Improved In 2020. Forbes) Airline customer service improved in 2020, rising to its highest level since 1994. 10 Customer Experience Books Worthy of Discussion in 2020 by Dan Gingiss. Here’s Why.

Customer Service 155

Customer Service Airlines Tips Customer Service Strategies 155

Oracle

MARCH 18, 2021

Among the hardest hit of all pandemic-affected economies, the travel industry continues to endure unimaginable financial losses. According to a McKinsey report, available seat miles on US airlines were down 71% in April 2020 from the previous year. billion individuals to travel abroad. Travel loyalty reimagined.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Brands 62

Forrester's Customer Insights

JUNE 30, 2021

Our data over the course of 2020 revealed the internal consumer tension between desire and fear. On the other, closed borders, stay-at-home mandates, and pervasive consumer fears brought the travel industry to a grinding halt. On the one hand, consumers expressed an ongoing appetite for adventure and variety of experience.

Travel 56

Travel Consumers Course Data 56

SurveySensum

JANUARY 8, 2021

2020 is not a year you would like to remember, it’s also not a year which any of us can easily forget. So, let’s jump right in and reflect on the best customer experience stories that happened in 2020! The entire Las Vegas Strip was shut down, and international travel completely stopped.

Customer Experience 81

Customer Experience Travel Customers Consulting 81

Helen Dewdney

JANUARY 29, 2020

An outbreak of a new coronavirus is affecting travel to and from China. Here is some advice on how this may impact on your trip and on your travel insurance. The FCO has advised against all travel to Hubei Province and advises British people there to leave if they are able to do so. Coronavirus and gaining refunds.

Travel 66

Travel Insurance Airlines Report 66

Conversocial

AUGUST 17, 2021

Whether it was people going on holiday, travelling for business or just commuting to the office, the number of journeys being made across the global transport industry has dramatically dropped since March 2020. It’s going to be months, probably years, before it returns to pre-pandemic levels. If it ever does.

Travel 52

Travel Transportation Airlines Consumers 52

C Space

JUNE 2, 2020

The Brand Move Roundup – June 2, 2020. Detroit watch brand Shinola originally designed The Champ Detrola model to commemorate the now-canceled 2020 Summer Olympics. However, as the brand says, “the athletes of 2020 have given way to a different kind of champion: nurses, mask-makers, essential workers, and so many others.

Brands 52

Brands Travel Hotels Retail 52

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. UK train companies are hoping to encourage commuters back on to public transport with a “travel safe this summer” campaign, with increased emphasis on hand washing and face masks, which have been compulsory on public transport since 15 June. Brand Move Roundup – July 16, 2020.

Brands 52

Brands Transportation Travel Fashion 52

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. It has said these should be dated up to 31st July 2020. Linda Reynolds, a freelance personal travel agent , is currently working for no income. What does the law say? Knock-on effects.

Travel 64

Travel Airlines Government Guidelines 64

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. It has said these should be dated up to 31st July 2020. Linda Reynolds, a freelance personal travel agent , is currently working for no income. What does the law say? Knock-on effects.

Travel 64

Travel Airlines Government Guidelines 64

Bold360

MARCH 12, 2020

CXNext 2020 on May 12 is a 100% virtual event, and it’s FREE. When you attend a virtual event like CXNext 2020 , you skip those long airport security lines, the mind-numbing waits for boarding and landing, not to mention awkward chats with Uber drivers. No travel time means more time for work, family and things you care deeply about.

Travel 52

Travel Conference Wait Times Resources 52

C Space

MAY 6, 2020

The Brand Move Roundup – May 6, 2020. It has not been enough to alleviate a financial crisis at Airbnb, which said on Tuesday it was cutting 25 per cent of its workforce; the company now expects its global 2020 revenue to be half of the $4.8bn it took in last year. Nobody knows,” Chesky said. plants the week of May 18.

Brands 52

Brands Travel Government Consulting 52

C Space

JUNE 25, 2020

The Brand Move Roundup – June 25, 2020. million passengers traveled on direct flights between the United States and China in 2018, the last year for which the Transportation Department has complete data. Brand Move Roundup – June 25, 2020. Brand Move Roundup – June 24, 2020. Brand Move Roundup – June 23, 2020.

Brands 52

Brands Airlines Travel Transportation 52

C Space

JULY 1, 2020

The Brand Move Roundup – July 1, 2020. According to Microsoft’s own estimates, global unemployment might hit 250m in 2020 as a result of the massive demand shock to the economy. Another will let Expedia, on behalf of the DMOs, target curious travelers through email. Brand Move Roundup – July 1, 2020. per cent to 15.8

Brands 52

Brands Travel Social Media Banking 52

Talkdesk

FEBRUARY 18, 2020

They are all featured presenters at Opentalk® 2020 , the premier customer experience (CX) event of the year! Opentalk 2020 is the perfect opportunity for you to share information with your peers! Opentalk 2020 is the perfect opportunity for you to share information with your peers! We look forward to seeing you there!

Apparel 56

Apparel Hospitality Healthcare Insurance 56

C Space

JULY 24, 2020

The Brand Move Roundup – July 23, 2020. And while ad spending in travel is still far below pre-pandemic levels, it has been slowly on the rise since May when countries like Italy, Spain and Estonia outlined plans to restart tourism. In both cases, this is a substantial jump from 31% on June 8 for both modes of travel.

Brands 52

Brands Tourism Advertising Travel 52

Magellan Solutions

SEPTEMBER 3, 2021

Becoming a digital nomad and working remotely while traveling is a dream come true. . Which is why we thought of putting together a guide with the help of our travel-savvy agents to help you understand this lifestyle before getting into it yourself. What do you need to look out for before traveling? Types of Remote Work.

Travel 40

Travel Video Government Training 40

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. Overhaul of the fashion week system has been mooted for years, but in 2020 change seems to be becoming an economic necessity. Consumers’ intent to travel within the next six months sits roughly at 36%. Brand Move Roundup – May 26, 2020. Brand Move Roundup – May 21, 2020.

Brands 52

Brands Fashion Travel Course 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 28, 2020. CNN has just produced a branded marketing campaign for the UN World Tourism Organization , making the point that travel and leisure brands are ready to return to the market. The hope is to stoke wanderlust among tourists waiting for travel restrictions to be eased around the world.

Brands 52

Brands Self Service Tourism Sports 52

NetBase

APRIL 17, 2019

Whether traveling by plane, train or cruise ship, there are purchase drivers specific to certain segments of consumers, and some that are common to all, by category! And for good reason – those travelers, in broad categories, are having lots of conversations about travel online, and expressing pretty intense emotion around it as well.

Travel 52

Travel Airlines B2C Groups 52

Thematic

DECEMBER 9, 2019

I still remember one time my husband and I travelled from New Zealand to Singapore with our two little kids. We were on our way to do a European work and travel adventure and decided to spend a few days in Singapore. The intuitive answer is no, since their industry is hospitality / travel. Welcome to 2020!

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

C Space

JUNE 15, 2020

The Brand Move Roundup – June 12, 2020. The “ Go Near ” campaign will appear on its own homepage and app and is to be followed up with a social media and email campaign to promote domestic travel and the platform’s own online experiences. Brand Move Roundup – June 12, 2020. Brand Move Roundup – June 11, 2020.

Brands 52

Brands Travel Social Media Report 52

Qualtrics

OCTOBER 27, 2021

In the months (and months) following March 2020, the pandemic put so many parts of life on hold. Fewer people were traveling, including for business purposes. But as we continue to navigate work-life as the COVID-19 vaccine becomes more prevalent, one part of how we work is on the rise: business travelers are getting back to travel.

Travel 49

Travel Study Policies Groups 49

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram. Ben Motteram. Keith Kmett.

Hospitality 182

Hospitality Travel Healthcare Conference 182

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram. Ben Motteram. Keith Kmett.

Hospitality 182

Hospitality Travel Healthcare Conference 182

C Space

JUNE 4, 2020

The Brand Move Roundup – June 4, 2020. In Cancún in Mexico, over 200 private businesses in the holiday hotspot have set up an initiative to offer travelers money off. Japan has followed suit, with the Japan Tourism Agency announcing the country was looking to boost tourism by subsidizing a portion of travelers’ expenses.

Brands 52

Brands Tourism Travel Consumers 52

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. Demand is coming back slowly and we’re building in enough capacity to stay ahead of the number of people traveling. Brand Move Roundup – July 2, 2020. Brand Move Roundup – July 1, 2020. Brand Move Roundup – June 30, 2020. Brand Move Roundup – June 29, 2020.

Brands 52

Brands Airlines Policies Social Media 52

C Space

SEPTEMBER 24, 2020

The Brand Move Roundup – September 24, 2020. United Airlines is turning to a Google -powered interactive map to help still-scarce travelers find destinations that fit the coronavirus era. United’s new booking tool, which uses Google’s flight search engine, also allows travelers to browse flights without set dates.

Brands 40

Brands Travel Airlines Policies 40

C Space

OCTOBER 14, 2020

The Brand Move Roundup – October 14, 2020. UK-based Rocco Forte Hotels has responded to the continuing confusion surrounding Covid testing for travellers from the UK by launching its own innovative ‘ Fit to Travel ‘ partnership service. A guaranteed certificate is then produced within 72 hours of travel.

Brands 40

Brands Apparel Travel Hotels 40

Magellan Solutions

SEPTEMBER 9, 2020

This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. Let’s take a look at the live chat statistics 2020 to verify its latest status and the benefits it brings to businesses if utilized properly.

Trends 52

Trends B2C e-support Customer Satisfaction 52