Thematic

DECEMBER 9, 2019

The one resource that all companies (both tech and non-tech) already have is customer feedback. Turns out customer feedback can really propel digital transformation, and it’s easy to get started! I still remember one time my husband and I travelled from New Zealand to Singapore with our two little kids.

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

ShepHyken

OCTOBER 30, 2020

She writes about how businesses can utilize modern voice technology to create a better experience overall for their customers. What is the best way to improve relationships with your customers? The answer is simple but often overlooked: Focus on delivering five-star customer service.

Technology 133

Technology Customer Service Guidelines Chatbots 133

Lumoa

JANUARY 24, 2024

Have you ever traveled to a country where you didn’t speak the language? After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! However, first, you have to know where to look!

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Centercode

JANUARY 16, 2020

” Today’s technology is evolving at lightspeed (though we’re still waiting on lightspeed travel), and development teams are moving just as quickly to deliver on rapidly expanding technological landscapes and increasing customer demands. Journeyman: Delta 2020, the Virtual Customer Validation Conference.

Resources 69

Resources Conference Analysis Analytics 69

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. Workers serving customers should not have to make a critical decision as to whether they should risk exposure to infection or lose their jobs because a minority of people refuse to wear masks in order to help stop the spread of the deadly coronavirus,” the NRF said in its statement.

Brands 52

Brands Transportation Travel Fashion 52

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. Overhaul of the fashion week system has been mooted for years, but in 2020 change seems to be becoming an economic necessity. Consumers’ intent to travel within the next six months sits roughly at 36%. The alliance also includes Mitsubishi Motors. billion euros.

Brands 52

Brands Fashion Travel Course 52

CSM Practice

FEBRUARY 4, 2022

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. The Customer Success industry is changing because of computer science trends like AI, machine learning , and augmented reality. Now it is influencing the way we communicate with companies.

Omni-Channel 52

Omni-Channel Customer Success Technology Social Media 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Bold360

APRIL 27, 2017

As the winter slips away and the days start getting longer and warmer, your customers start thinking about summer. Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights.

Tourism 56

Tourism Travel Customer Service e-support 56

Magellan Solutions

SEPTEMBER 9, 2020

Over the years, technological advancements have innovated business communication. This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. Key Live Chat Statistics 2020 .

Trends 52

Trends B2C e-support Customer Satisfaction 52

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. Tesla remains significantly ahead of peers in product range, capacity and technology.”. Demand is coming back slowly and we’re building in enough capacity to stay ahead of the number of people traveling.

Brands 52

Brands Airlines Policies Social Media 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. American Well, also known as “ Amwell ,” sells its technology to large employers and health systems. Schoenberg said that some of the new funding will help ensure that American Well’s technology is robust enough to handle the increased usage. stores will be open.

Brands 52

Brands Fashion Apparel e-support 52

C Space

JUNE 4, 2020

The Brand Move Roundup – June 4, 2020. “Our focus will be on companies that use technology to disrupt traditional business models.” We see them in our customers. In Cancún in Mexico, over 200 private businesses in the holiday hotspot have set up an initiative to offer travelers money off. billion (£10.2

Brands 52

Brands Tourism Travel Consumers 52

Talkdesk

MARCH 16, 2021

Talkdesk and one of our customers, Upside Business Travel , have developed ways to support the small businesses most impacted, both with PPP loan distribution and forgiveness. Upside Business Travel was significantly impacted by COVID-19. Talkdesk helped power our proactive customer servicing of unique business travel needs.”,

Financial 121

Financial Travel Banking Contact Center 121

Optimove

DECEMBER 12, 2019

Opening Remarks: Goodbye Customer Centricity, Hello Customer Obsession. Today, when customers interact with a brand, they aren’t just looking to buy a product or service. Today, when customers interact with a brand, they aren’t just looking to buy a product or service. Panel: Building Customer-Obsessed Marketing.

CRM 52

CRM Ecommerce Travel Fashion 52

TechSee

SEPTEMBER 22, 2020

Field service organizations in 2020 are challenged to continue providing the service excellence their customers expect while minimizing human contact. It can also alleviate pressure on field forces by enabling customers to resolve issues in self-service. handling complex equipment. delivering results-driven outcomes.

Self Service 207

Self Service Travel Knowledge Base Technology 207

C Space

JUNE 11, 2020

The Brand Move Roundup – June 11, 2020. Amazon has not said how many police forces use the technology, or how it is used, but marketing materials have promoted Rekognition being used in conjunction with police body cameras in real time. What’s now becoming clear is that the current climate is one of near-perpetual disruption.

Brands 52

Brands Retail Government Advertising 52

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Culture 93

Oracle

JANUARY 19, 2021

Sales trends changed quickly—and in unexpected ways—throughout 2020. Here’s a closer look at four sales trends that reshaped the way we worked in 2020 and a preview of what to expect in the year ahead. The digital customer journey is being redefined. The digital customer journey is being redefined.

Sales 45

Sales Trends B2B Ecommerce 45

C Space

SEPTEMBER 22, 2020

The Brand Move Roundup – September 22, 2020. Travel company Tui said it began 2020 with “the best booking month in the company’s history”. Between the restart of operations in mid-June and the end of August 2020, the company took 1.4 In early March we began reporting daily on how brands were dealing with Covid-19.

Brands 40

Brands Fashion Travel Effort Score 40

C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 18, 2020. Mouret joins the upscale American brand Oscar de la Renta as the second designer on board with Amazon’s newly launched Luxury Stores , which will offer Prime customers a “luxury shopping experience”. But now “all of my customers are on Amazon”, Mouret said. That is the reality.

Brands 40

Brands Sports Fashion Video 40

C Space

MAY 4, 2020

The Brand Move Roundup – May 4, 2020. The company is in the process of developing technology to detect if drivers are wearing masks or face coverings before they go online and start accepting trips. The images are available to use as custom backgrounds including Zoom video conferencing, meetings and chats.

Brands 52

Brands Airlines Advertising e-support 52

Centercode

JANUARY 16, 2020

Today’s technology is evolving at lightspeed (though we’re still waiting on lightspeed travel), and development teams are moving just as quickly to deliver on rapidly expanding technological landscapes and increasing customer demands. As professionals from […]

Travel 52

Travel Technology Customers 52

C Space

JULY 29, 2020

The Brand Move Roundup – July 29, 2020. The Consumer Technology Association , organizer of the annual CES show, has announced that next year’s event will only take place as a series of online webinars. Jay also said that the company is working on more customized web solutions with its advertisers.

Brands 40

Brands Hotels Apparel Insurance 40

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints. A disloyal generation?

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

ShepHyken

DECEMBER 4, 2020

She writes about preparing a productive and successful customer experience strategy and why it’s important to have one. This summer, The Petrova Experience conducted a Customer Experience Preparedness Survey. One of our questions assessed brand maturity in terms of customer experience strategy. Wrong Technology.

Roadmap 140

Roadmap Customer Experience Airlines How To 140

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. The deal orders daily testing for the league’s thousands of players, coaches and staffers at the start of camp, and technologically advanced contact tracing when the virus is detected. Brand Move Roundup – July 21, 2020. Brand Move Roundup – July 20, 2020. Read More.

Brands 52

Brands Transportation Sales Innovation 52

C Space

JULY 8, 2020

The Brand Move Roundup – July 8, 2020. And while Walmart’s overall grocery business is larger than Amazon’s, one fear at the Bentonville, Arkansas, retailer is that top Walmart customers could eventually turn to Amazon for groceries as well, as they get sucked further into the Prime suite of perks. Today, Amazon is valued at $1.5

Brands 40

Brands e-support Video Entertainment 40

C Space

JUNE 8, 2020

The Brand Move Roundup – June 8, 2020. During the first three months of the year, Dada said active customers for on-demand retail delivery increased to 11.9 Dada’s technology platform connects major supermarket chains in China with more than 630,000 part-time delivery people, according to the company. million — up from 7.1

Brands 40

Brands Ecommerce Travel Sports 40

Talkdesk

JUNE 22, 2020

It’s safe to say that 2020 has been a bigger challenge than any of us could have ever expected. Others like travel and hospitality businesses witnessed a spike in customer demands due to travel bans and restrictions, lacking the workforce needed to respond to it.

Customer Insights 62

Customer Insights Travel Hospitality Policies 62

Interactions

JULY 22, 2021

It’s impacted our ability to travel, have social interactions and, for most of us, redefined the way we work. On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. Covid customer experience challenges. billion in 2020 , up 32.4%

Customer Service 62

Customer Service Travel Wait Times Poor Customer Service 62

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 “BigChange customers have completed over 3.7

Travel 52

Travel Customer Relationship Management CRM System 52

Optimove

MAY 18, 2020

With every passing year, brands and customers expect their mutual interactions to take a more personalized, understanding, and relevant turn. ” In this blog, I’ll share Optimove’s interpretation of the 2020 Magic Quadrant results and help marketers better understand them.

Marketing 52

Marketing Report Call Center Travel 52

Oracle

DECEMBER 3, 2019

There’s no question the customer experience (CX) has evolved significantly over the past 20 years. Here’s our take on 20 important CX changes from Y2K to 2020. Change #1: Artificial intelligence-powered, zero-wait customer response. When’s the last time you picked up the phone to solve a customer service issue?

Social Media 51

Social Media Multi-Channel Chatbots Retail 51

C Space

SEPTEMBER 15, 2020

The Brand Move Roundup – September 14, 2020. GM said it would build pickup trucks for Nikola and provide battery pack technology in exchange for an 11 percent stake. PWP Forward will focus on targets in consumer products and services, health and wellness and financial technology. Brand Move Roundup – September 11, 2020.

Brands 40

Brands Fashion Consumers Banking 40

C Space

SEPTEMBER 15, 2020

The Brand Move Roundup – September 11, 2020. GM said it would build pickup trucks for Nikola and provide battery pack technology in exchange for an 11 percent stake. PWP Forward will focus on targets in consumer products and services, health and wellness and financial technology. Brand Move Roundup – September 9, 2020.

Brands 40

Brands Fashion Consumers Banking 40

C Space

APRIL 6, 2020

The Brand Move Roundup – April 6, 2020. Ingka Group , the owner of most IKEA stores worldwide, has bought US virtual reality startup Geomagical Lab s so it can use the firm’s technology to give customers more options when trying out furniture in a virtual version of their homes, rather than travelling to stores.

Brands 52

Brands Hospitality Healthcare Banking 52