2018 Brands Customer Care Innovation 
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines. Who is doing this right?
Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. 2 for Companies.
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Second to None
FEBRUARY 19, 2019
Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Private Brand (PB). Understanding your Customers.
Second to None
FEBRUARY 19, 2019
Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Private Brand (PB). Understanding your Customers.
NetBase
DECEMBER 31, 2018
Like all years, 2018 offered a number of lessons in how to break new ground using social media. Here are some criteria top brands pay attention to, and why, along with some not so great social missteps from the past year. Ogilvy and Edelman agencies have had similar success using NetBase to power their brand research.
CSM Magazine
NOVEMBER 8, 2022
With teams operating across the UK, the Leeds-based company has completed projects for organisations such as the NHS and MOD, major fuel forecourt brands and large development projects, alongside smaller organisations such as independent building contractors and even domestic clients. ” About BigChange.
Lithium
JUNE 11, 2019
Summary: A discussion on building brand advocates using social media, through response and engagement. Understand why Marketing and Customer Care are merging. Learn how to identify, define, and measure ROI for customer care. Developing and managing super users. Managing company participation. ROI Connection.
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