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Report: Tech Vendor NPS Benchmark, 2017 (B2B)

Experience Matters

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2017. The research examines Net Promoter Scores® (NPS®) and the link to loyalty for 58 tech vendors based on feedback from 800 IT decision makers in large North American organizations. We also compared overall results to our benchmarks from the previous five years.

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Top 10 Infographics of December 2017

QuestionPro Audience

This infographic starts with a brief history of the video sharing platform, and closes with mind-blowing stats about 2017 such as “1 billion hours of YouTube are watched per day”. 8 – 2017: The Year in Pharmacy. 9 – Walmart’s Top Selling Items of 2017. 6 – Visualizing the Journey to $10,000 Bitcoin.

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The Ultimate CX Infographic, 2017

Experience Matters

Check out posts from other bloggers at www.cxpa.org/blogs/cxpa-admin/2017/09/27/cxdayblogcarnival. ” It is part of a broader celebration of Customer Experience Day.

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Report: The State of CX Metrics, 2017

Experience Matters

We published a Temkin Group report, The State of CX Metrics, 2017. The post Report: The State of CX Metrics, 2017 appeared first on Customer Experience Matters®. We also had them complete our CX Metrics Program Assessment that evaluates the degree to which these efforts are Consistent, Impactful, Integrated, and Continuous.

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Report: 2017 Temkin Experience Ratings (U.S.)

Experience Matters

We published the 2017 Temkin Experience Ratings, the seventh annual release of this comprehensive customer experience benchmark. Here’s the executive summary: 2017 is the seventh straight year that we’ve published the Temkin Experience Ratings, a cross-industry, open standard benchmark of customer experience.

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Report: 2017 Temkin Experience Ratings of Tech Vendors

Experience Matters

We just published a Temkin Group report 2017 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 58 large tech vendors based on a survey of 800 IT decision makers from large North American firms. The post Report: 2017 Temkin Experience Ratings of Tech Vendors appeared first on Customer Experience Matters®.

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Call for Entries! Service Design Award 2017

Kerry Bodine

In addition to the lovely award pictured above, there are multiple benefits of winning: Winners will have the opportunity to share their work with over 650 professionals from the industry during the Service Design Award Ceremony at the 10th Service Design Global Conference in November 2017.