C Space

JANUARY 19, 2021

Christopher Nurko, Global Chief Innovation Officer, has been named as a Global LGBTQ+ Role Model by INvolve. As the saying goes, leadership is all about making a difference; about setting and meeting goals,” says Nurko. OUTstanding has been a shining example of this. I am proud to be chosen as a role model.”.

Innovation 52

Innovation Consulting Leadership Groups 52

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership Communication Industry Knowledge Base 71

Experience Investigators by 360Connext

JUNE 15, 2015

American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation. YWCA Chicago (@YWCAChicago) June 10, 2015. Quite the opposite, thanks to innovating. Leadership is about integrity.

Leadership 110

Leadership Innovation Social Media Consulting 110

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. Confirmit’s commitment to fostering innovation is nothing new. Qualtrics Innovation Exchange was announced at the first Qualtrics Insight Summit and launched in July of 2014. Congratulations to this year’s winners: Confirmit. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SuiteCX

FEBRUARY 15, 2016

suitecx ©2015, suitecx Inc. Thought Leadership “Leaders with above average employee engagement maturity…deliver better customer experience and also have better financial results than their counterparts.” suitecx ©2015, suitecx Inc. suitecx ©2015, suitecx Inc. days to 22.9

Customer Journeys 100

Customer Journeys Employee Engagement Engagement Exercises 100

ijgolding

MAY 6, 2020

It is a post that demonstrates how hard work, collaboration, resilience, innovation and fun, can combine to power the transformation journey. Budapest Bank had actually started its customer experience program at the end 2015. I first met Laura Tengerdi and Andrea (Andi) Hanyecz in 2016.

Banking 233

Banking Customer Experience Customer Centricity Strategy 233

Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

Conference 128

Conference Leadership Customer Service Training Healthcare 128

Alida

OCTOBER 17, 2017

Retail, hospitality and other industries are setting a high bar, delivering innovative experiences to their customers. The leadership team must create a mandate that patient experience should come first. In the age of companies like Amazon, Airbnb and Apple, health care organizations are lagging other industries in customer experience.

Hospitality 247

Hospitality Retail Leadership Culture 247

Experience Investigators by 360Connext

MARCH 24, 2015

Mike Zarin (@zarin) March 24, 2015. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. So many answers!

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Gainsight

APRIL 26, 2023

Pulse Crossing the Pond to Europe We also have fond memories of Pulse 2015, the first year Pulse took over the world. With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections. Well, London, anyway.

Industry 52

Industry Conference Fashion Customer Success 52

SuiteCX

SEPTEMBER 25, 2015

suitecx ©2015, suitecx Inc. Customer experience gets put on the back burner as goals like risk avoidance, project completion time and technology up.me stifle innovation and reward the status quo. suitecx ©2015, suitecx Inc. What are some of the barriers?

Customer Journeys 100

Customer Journeys Customer Experience Leadership Metrics 100

Tricia Morris

OCTOBER 1, 2015

The 2015 Global State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that geography does play a role in customers’ views on service. The post 2015 Global Customer Service Report: Customer Expectations and Location, Location, Location appeared first on Parature.

Self Service 40

Self Service Customer Expectations Report Customer Service 40

Experience Investigators by 360Connext

DECEMBER 11, 2014

If leadership isn’t willing to continuously examine and innovate around the customer experience, the business is already doomed. How Developed is Your Customer-Centric Strategy for 2015? Blog Customer Experience Featured business growth Entrepreneurship leadership linkedin management strategy'

Customer Experience 272

Customer Experience Customer Journeys Leadership Airlines 272

ijgolding

SEPTEMBER 21, 2015

As recently as June 2015, I wrote a review of the new offering from Chief Customer Officer ‘guru, Jeanne Bliss – (Chief Customer Officer 2.0) Bell, author of The 9½ Principles of Innovative Service. It will be officially released on the 3rd October 2015. It will be officially launched on he 28th October 2015.

Brands 120

Brands Customer Experience Chief Customer Officer Case Study 120

Michelli Experience

AUGUST 31, 2016

For the purpose of this blog let’s just focus on two elements of the Domino’s pizza delivery innovation. The first started in 2015 when Domino’s began testing driverless delivery vehicles (something Domino’s calls DRU – Domino’s Robotic Unit ). Let your innovation take flight! Oh, it’s DRU.

Technology 189

Technology Travel Innovation Study 189

CSM Magazine

AUGUST 3, 2021

Most recently, he was Vice President, International Operated Markets, where he led a customer-led, growth-focused approach to support the country leadership teams. There he managed restaurant innovation efforts. Steijaert assumed leadership of the Netherlands in 2015 and was promoted to VP, International Operated Markets, in 2019.

Chief Customer Officer 52

Chief Customer Officer Touchpoint Leadership Consulting 52

SuiteCX

NOVEMBER 3, 2015

suitecx ©2015, suitecx Inc. September 23, 2015 Six Steps to Best-‐In-‐Class Customer Experience Creating and Executing a top CX Program Yields Real Business Results The Customer Experience (CX) field is growing, and companies are realizing that it makes clear business sense. from 2014 to 2019.

Customer Experience 100

Customer Experience Customer Journeys Self Service Multi-Channel 100

Experience Investigators by 360Connext

MARCH 31, 2015

SXSW 2015 was no exception. Blog Customer Engagement Customer Experience Featured Innovation Opinion #SXSWi customer service leadership privacy Slideshare Social Media SXSW technology trends' Trends are always a big part of SXSW , but each year it comes down to people. Location-based apps were another year’s IT technology.

Technology 110

Technology Customer Experience Social Media Trends 110

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Social can help your leadership seem more down-to-earth and in tune with customers. Could your leadership benefit from hearing directly from customers?

Social Media 110

Social Media Engagement Video Innovation 110

BlueOcean

MAY 17, 2016

The brand name change is part of a strategic initiative by IMP Group to grow all of their customer service operations through the strength of the internationally-recognized, award-winning Blue Ocean brand, acquired in 2015, while leveraging the experience and attributes of the Bathurst Customer Care team to support that growth.

Contact Center 120

Contact Center Customer Care Groups Leadership 120

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Kustomer

MAY 29, 2019

Founded in 2015, Kustomer empowers businesses to provide the customized, data-driven support necessary to succeed in today’s customer-first world. A seasoned technology executive, Sturgis has held leadership positions at world-class technology companies, including Oracle, Gartner, Right Media, and Yahoo!

Customer Service 74

Customer Service Omni-Channel Leadership Contact Center 74

PeopleMetrics

JUNE 16, 2015

All Repair, No Innovation". Many of these companies are undertaking short-term fixes and fighting fires, but they don't appear to have the visionary leadership necessary for customer experience differentiation. Members of your leadership team are likely no exception. "All Talk, No Action". Build your burning platform.

Customer Centricity 48

Customer Centricity Leadership Data Net Promoter Score 48

Kustomer

AUGUST 12, 2020

To address growing demand while consistently delivering exceptional value, Kustomer also announces that Blaga Lund, an innovator in the use of data science, has joined the team as Vice President of Engineering. Kustomer received top scores for user adoption, user satisfaction, momentum and leadership (average score 4.4

Company 52

Company Self Service CRM Innovation 52

ijgolding

APRIL 29, 2015

One year ago I wrote a blog post about leadership. It was a delight to write with great clarity about how an organisation had achieved remarkable things through strong, committed, innovative, focused and inspirational leadership. The inspirational leadership team of Barry Hearn and Russell Slade.

Leadership 120

Leadership Financial Sports Strategy 120

CSM Magazine

OCTOBER 1, 2020

Starting with his 20 years at Amazon, where he provided finance leadership for several of the company’s most significant business initiatives and oversaw operations for others while Amazon scaled to $200 billion in sales and grew the team from 1,000 to 575,000 employees. About the ASAPP platform.

Industry 52

Industry Financial Leadership Sales 52

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights.

Innovation 40

Innovation Gamification Management Comparison 40

Customer Interactions

AUGUST 4, 2015

​With an informative video from Forrester on assessing the current state of your CX, and a great piece from Gartner with 5 top tips to improve your CX innovation, this week’s CMO Perspectives will not disappoint when it comes to thought leadership in the customer service industry.

Leadership 28

Leadership Tips Video Innovation 28

SuiteCX

MARCH 31, 2015

Governance in Customer Journey Mapping March, 2015. ©2015 suitecx – Confidential Customer Journey Mapping Governance is at the top of the maturity curve Source: DataFlux Unaware Reactive Proactive Predictive People, Process, Technology Adoption Reward Risk CJM Architecture CJM Management CJM Governance.

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100

CSM Magazine

MAY 28, 2019

Companies spend enormous amounts of money on employee training and education—$160 billion in the United States and close to $356 billion globally in 2015 alone—but they are not getting a good return on their investment. Lack of training isn’t the issue. Problems need to be initially diagnosed from the ground up.

Training 49

Training Leadership Consulting Customer Centricity 49

CX University

OCTOBER 22, 2020

Their innovative approach to higher education creates broader accessibility to learners seeking college credits to earn a degree and advance their careers. For more than 275 years, the Moravian College degree has been preparing students for reflective lives, fulfilling careers, and transformative leadership in a world of change.

Gamification 64

Gamification Course Customer Experience Professionals Leadership 64

Customer Bliss

MAY 31, 2016

Curtis is a visionary leader and digital innovator who has built industry-leading customer experiences at Alaska Airlines, Microsoft and Amazon.com. In June 2015 Future Travel Experience named Curtis as one of 25 global innovation leaders in the airline industry. Co-Creation.

Airlines 80

Airlines Customer Experience Insurance Innovation 80

SuiteCX

FEBRUARY 13, 2015

©2015 suitecx – Confidential Customer Experience: All the cool kids say they are doing it 2. ©2015 suitecx – Confidential But what is “it”? ©2015 suitecx – Confidential Is it Voice of the Customer? ©2015 suitecx – Confidential Is it Voice of the Customer? ©2015 suitecx – Confidential Is it a clickstream?

Customer Experience 100

Customer Experience Social Media Customer Journeys Multi-Channel 100

Customer Interactions

AUGUST 4, 2015

​With an informative video from Forrester on assessing the current state of your CX, and a great piece from Gartner with 5 top tips to improve your CX innovation, this week’s CMO Perspectives will not disappoint when it comes to thought leadership in the customer service industry.

Leadership 28

Leadership Tips Video Innovation 28

TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. Her goals are to drive innovation and transformation, resulting in end-to-end digitization, transparency, and business optimization.

Management 41

Management Automotive Leadership Effort Score 41

ReviewTrackers

APRIL 27, 2017

The reviews hinting at illegal practices dates as far back as August of 2015. Although reviews were analyzed from August of 2015, it’s possible that with further research, there could be reviews about the crimes even further back in time. ” Subscribe to receive these stories and more every week in your inbox.

Healthcare 50

Healthcare Insurance Hotels Hospitality 50