Lumoa

SEPTEMBER 1, 2023

GPT now offers single summaries Lumoa GPT is the best way to quickly and accurately summarize your data. Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic. Thanks for understanding! Check it out below! Pretty neat!

B2C 394

B2C Trends Knowledge Base ROI 394

InMoment XI

MARCH 26, 2024

Reviews are also an important source of valuable feedback about your products, services, and overall customer experience. Reviews are also an important source of valuable feedback about your products, services, and overall customer experience. Why Ask Customers for Reviews? All you have to do is ask.

Examples 260

Examples Brands Strategy How To 260

InMoment XI

JULY 13, 2022

You don’t just want to appeal to new customers—you also want to keep your current ones coming back again and again. Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too. NPS is a metric designed to measure customer experience.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? When you express gratitude towards your customers, it triggers a positive psychological response.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

Lumoa

APRIL 8, 2024

We have a message from our founders that will cover everything in more detail, but to be brief, the Lumoa you know will not change – only now we can do more to help you manage the voice of the customer! Thanks for reading! Lumoa is now apart of Netigate. Contact your CS manager or email help@lumoa.me to learn more!

Roadmap 208

Roadmap Knowledge Base Survey Feedback 208

Lumoa

FEBRUARY 6, 2024

GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! That way you can “preview” the type of feedback that will get allocated to this Topic before any changes are made! Stay tuned for this future release!

Knowledge Base 208

Knowledge Base Feedback Customer Voice Training 208

Customers That Stick

NOVEMBER 21, 2016

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Customers 60

Customers Customer Service 60

InMoment XI

SEPTEMBER 23, 2021

Every business can agree that a sterling brand reputation does wonders for both the customer base and the bottom line—but how can companies build a better rep by leveraging customer experience (CX) tools? There’s no better way to retain your customers than through customer experience programs. What Comes Next?

Brands 493

Brands Advertising Touchpoint Tools 493

Lumoa

FEBRUARY 29, 2024

Getting Started with Ask Lumoa Ask Lumoa is our new way to get a deeper understanding of your customer voice. You can see all of the available styles from this article on custom colors in our knowledge base. Our AI will then generate you a clear and reasonable response to your question. to learn more! This one is for you!

Knowledge Base 208

Knowledge Base Customer Voice Feedback Touchpoint 208

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Thanks to its expansive nature, CX strategies are constantly in flux.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”. A pproach customers with a personalized warm welcome.

Customer Service 341

Customer Service e-support Self Service Customers 341

Experience Investigators by 360Connext

OCTOBER 19, 2021

In any customer journey, there are countless small efforts. These include efforts from the company serving the customer and effort from the customer themself. . After all, the customer journey is really the journey of a relationship. The customer has to seek out the brand somehow. What are Micromoments?

B2C 346

B2C B2B Customer Journeys Brands 346

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. for engaging with customers on a more personal level, ensuring they feel truly understood.

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

C3Centricity

JANUARY 2, 2024

Here at C3Centricity, we publish books ( Winning Customer Centricity ), articles and training on customer centricity, because we’re passionate about helping companies to successfully adopt a customer-first strategy. Thanks. #1. If not, then please let us know in the comments.

Customer Centricity 226

Customer Centricity Course Brands Innovation 226

GetFeedback

DECEMBER 26, 2018

We all want to feel appreciated, and your customers are no different. In fact, according to research conducted by the Peppers & Rogers Group , up to 60% of customers will stop dealing with a business that they feel is indifferent to them. So how can you make your customers feel appreciated? Thanking them for a referral.

Customers 230

Customers Customer Satisfaction Feedback Examples 230

Steve DiGioia

JUNE 26, 2023

We have studied ways to best serve our customers ad nauseam. We use numerous metrics to gauge customer sentiments. We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”.

Customer Centricity 195

Customer Centricity Course Culture Metrics 195

Provide Support

JANUARY 25, 2017

It’s probably needless to say that loyal customers are the biggest assets of any business. Studies show that only a 5% increase in your loyal customer base can result in increases of revenue and profits up to 85% or more. Existing customers are 50% more likely to try new products, and spend 31% more than new customers.

Infographics 40

Infographics Loyalty Programs Loyalty Study 40

Steve DiGioia

JULY 5, 2021

Thank you so much. Thank you!”. > RELATED POST: “ 8 Mood Altering Tips Your Customers Will Love You For “ I challenge you to use phrases like these each day to as many people as possible. and that’s some of the best ways to create memories. …and and that’s some of the best ways to create memories.

Financial 325

Financial Tips How To Interaction 325

CSM Magazine

MARCH 26, 2024

Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. An example of a company known for having excellent rapport with its customers is Apple. Can you tell me more about how this has impacted you?”

Customer Service 116

Customer Service How To Exceptional Customer Service Examples 116

Experience Investigators by 360Connext

OCTOBER 3, 2023

Your customers actively give clues about (or directly tell you!) But are you listening in the right ways? A lot of customer experience teams focus on collecting surveys. Surveys can certainly help us see patterns around satisfaction, loyalty, and other key performance indicators—but customers are getting tired of them.

Feedback 270

Feedback How To Social Media Analysis 270

Steve DiGioia

OCTOBER 31, 2021

An employee makes a mistake, and the customer is, at best, disappointed. Service recovery”, a company’s resolution of a problem from a dissatisfied customer, comes next. Example: What Do You Say to An Upset Customer? There are many ways to resolve the issue. In the service industry, problems happen every day.

Industry 182

Industry Examples Customer Service Company 182

Uniphore

NOVEMBER 19, 2021

By Jeannie Walters The future of customer experience is exciting in many regards, but what’s happening around low code/no code opportunities is downright fascinating. I had the privilege of interviewing Umesh Sachdev, CEO of Uniphore, and Yochai Rozenblat, former CEO of Jacada, soon after the acquisition of Jacada was finalized.

Customer Experience 264

Customer Experience Self Service Contact Center First Call Resolution 264

Experience Investigators by 360Connext

AUGUST 3, 2021

Customer experience leaders often have to celebrate quick wins and show other leaders fast, to earn that next round of support. But I get nervous when people ask me about customer experience shortcuts. Customer experience management can feel like a lot. Customer experience management can feel like a lot. It IS a lot.

Customer Experience 380

Customer Experience Social Media Feedback Brands 380

Steve DiGioia

APRIL 3, 2023

Coming out of the COVID pandemic, many businesses are still having difficulties hiring enough employees to properly service their customers. But, if that’s the case, at least find a few seconds to acknowledge the customers who enter your door, regardless of how busy you are. Thank them for their patience in waiting.

Sports 162

Sports Course Customer Service Survey 162

BlueOcean

DECEMBER 15, 2022

Today, he works at ProbablyMonsters, an independent game company that aims to change the way games are made and inspire a better industry for all. He has been a successful player support consultant for years thanks to his deep expertise in customer experience, video game development, live operations support, and much more.

Video 156

Video Consulting Tips Industry 156

delighted

FEBRUARY 26, 2024

Even if you’re just starting your customer experience (CX) management program, you’ve probably heard of Net Promoter Score (NPS): it’s one of the most popular customer experience metrics to measure customer loyalty and satisfaction. The accumulation of all customer ratings equals the final NPS score, ranging from -100 to 100.

NPS 98

NPS Examples Tips Survey 98

Zeisler Consulting

FEBRUARY 6, 2024

Folks who work in your Customer-facing organizations have a lot of different names. It’s curious to me because it can go either way, can’t it? Pull it apart: If that person is a representative for the brand , then he or she is kind of like an ambassador: “Thanks for calling us. As in, “Thanks for calling.

Policies 93

Policies Hotels Brands System 93

BirdEye

DECEMBER 8, 2023

Effective communication is the lifeline of business relationships. Email continues to be a dominant communication channel, with 73% of businesses relying on it for important announcements. In fact, 38% regard email as their most effective means of communication. Table of contents What is a follow-up email? Need a quick answer? I am here to help!

Examples 110

Examples Communication Feedback Meeting 110

ShepHyken

NOVEMBER 2, 2022

An important goal of a good customer experience is to make the customer feel special. I was reading an article about customer retention, and it prompted me to start a list of ways to make customers feel special, want to come back, and even want to share their experience with friends, family, and colleagues.

Customer Service Training 127

Customer Service Training Customer Retention Customers Sales 127

Steve DiGioia

MAY 25, 2020

Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways businesses can put their customers at ease. Thank you for your business.

Policies 328

Policies Tips Customers Groups 328

Steve DiGioia

JUNE 12, 2023

Using a customer’s name is a simple yet powerful way to improve their experience with your business. It’s an effective way to make them feel valued and acknowledged, which can lead to increased loyalty and customer satisfaction. Dos and Don’ts: Using a Customer’s Name to Improve Their Experience 1.

Tips 189

Tips How To Communication Loyalty 189

Steve DiGioia

FEBRUARY 1, 2021

If you can smile for every customer even though you recently faced your own personal tragedy, If you can keep your promise to a customer even if it costs you more money, If you can be accountable to follow through on a customer’s difficult request even though it takes you away from other responsibilities, If you can overlook the sometimes rude comments (..)

Groups 328

Groups Customer Experience Industry Customers 328

ShepHyken

OCTOBER 20, 2021

We would type letters and thank-you notes on a piece of paper, without spell-check. I was recently answering a question from a young customer service agent. One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Instead, he texted the thank-you to his customer. .

Fashion 150

Fashion Customer Service Training Technology Communication 150

Experience Investigators by 360Connext

OCTOBER 5, 2021

What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. They are looking for ways to include the customer in everything they do.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

Experience Investigators by 360Connext

APRIL 13, 2021

Customer experience leaders often talk with confidence about their Voice of the Customer (VoC) programs. They boast about how often they survey customers, collect feedback via fancy technologies, and produce reports with color-coded graphs. Customer interviews can be a key step in: Customer Journey Mapping.

Customer Journeys 291

Customer Journeys How To Feedback Resources 291

Solvvy

MAY 20, 2022

Over the next week or two, I’ll share more detailed information on why this next phase of our journey makes perfect sense for our employees, partners and most of all, for our valued customers. However, today, I want to share a different, and more personal, message of thanks. First, I want to thank our customers.

Innovation 126

Innovation B2B Financial Video 126

Steve DiGioia

FEBRUARY 11, 2021

As songwriter Harry Chapin famously said, “There’s planes to catch and bills to pay” – thank goodness there’s Valentine’s Day to remind us to stop and show how much we care about the special people in our lives. So, what about your customers? Did You Give Your Customers a Valentine? TipsOnThursday.

Tips 208

Tips Customers Meeting 208