BirdEye

MARCH 29, 2024

34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? Use the shutter button to click a photo or record a video to share on your Instagram story. Or, you can upload images and videos from your gallery.

Social Media 109

Social Media Video Guidelines Feedback 109

ShepHyken

MARCH 6, 2023

Anytime you digitize an experience or introduce new technology, ensure you have the basic tools your customers need to easily find what they need, like a good knowledge base on your website, FAQs, or video tutorials. Customer-led growth is about inspiring loyalty, building trust, and raising the game around customer satisfaction.

Feedback 125

Feedback Company Knowledge Base Contact Center 125

GetFeedback

MAY 7, 2019

Around 80 percent tickets that a customer representative receives address basic issues that can be resolved easily with the help of FAQs. These FAQs can be generated with the help of knowledge base customer service software. Significant reduction in your support tickets. Internal knowledge sharing with customer service representatives.

Knowledge Base 252

Knowledge Base Customer Experience Chatbots Self Service 252

Comm100

MARCH 30, 2021

Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base. Some omnichannel platforms also offer chatbots which help manage increase in queries by handling all the common FAQs without any human involvement. Free all-in-one customer engagement platform.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

BirdEye

MARCH 15, 2024

FAQs on how to delete a YouTube channel Streamline your social media presence with Birdeye How to delete a YouTube account channel in 2024 within 3 minutes? If there are any videos or data you might want to access in the future, Access Google’s Takeout feature to back up your content. How to block YouTube channels/users?

Social Media 59

Social Media How To Video Data 59

ViiBE Blog

SEPTEMBER 29, 2023

It becomes possible thanks to knowledge banks (FAQ pages, videos, static tutorials, etc.), As simple as that. more productive support agents: when minor queries can be resolved thanks to the FAQ pages and support forums, agents become available for issues that require in-depth inspection and more sophisticated assistance.

Self Service 52

Self Service Strategy Video Knowledge Base 52

Comm100

AUGUST 8, 2022

These bots are “trained” from existing reference materials like a knowledge base or FAQ bank. Rather than just serving as an interactive FAQ, AI chatbots can also take action and help customers accomplish tasks like booking meetings or making payments. The most basic chatbot software is often known as a keyword chatbot.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

BirdEye

MARCH 15, 2024

Follow these steps to elevate the mood while adding Instagram photos, videos, or posts to your Story: Open the Instagram app to your news feed. How to change the background color for a video on Instagram Stories You can also change the background color for a video you have recorded on your Instagram Stories.

Social Media 64

Social Media How To Video Multi-Channel 64

CSM Magazine

APRIL 21, 2023

Create Behind-the-Scenes Videos You can create behind-the-scenes videos that show your customers all the work that goes into making your product, how it’s made, or even the shipping process. In addition to being educational, these videos are also entertaining and fun to watch. Why not use social media to share them?

Social Media 52

Social Media Engagement Video Entertainment 52

BirdEye

NOVEMBER 30, 2023

12 strategies and ideas to launch today FAQs on travel agency marketing Birdeye – the top-rated customer experience platform to grow your travel agency business How do you develop the best marketing strategy for travel agencies? Showcasing video testimonials by customers. How do you market your travel agency?

Travel 110

Travel Marketing Social Media Hotels 110

GetFeedback

MAY 9, 2018

When questions arise, mobile customers should be able to reach your business quickly and easily through the mobile means of their choice (live chat, messengers, texting, FAQs, etc). Having a well-curated mobile FAQs page that allows mobile users quick and easy answers to common questions will score you big customer service points.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

BirdEye

MARCH 15, 2024

With the platform witnessing millions of new videos daily, strategic planning becomes imperative to stand out. Tips to maximize YouTube views and subscribers FAQs on what is the best time to post on YouTube Stay consistent and post on multiple platforms at the best time with Birdeye Social What is the best time to post on YouTube?

Social Media 69

Social Media Entertainment Video Insurance 69

ShepHyken

JANUARY 12, 2022

I have had many conversations with clients about the omnichannel experience, and I’ve even shared content about it with our subscribers in the Shepard Letter and my videos. I immediately went to the company’s website, opened the FAQ (Frequently Asked Questions) page, but didn’t find my answer. That term is omnichannel.

Omni-Channel 78

Omni-Channel Multi-Channel Video Social Media 78

Help Scout

AUGUST 19, 2021

Common knowledge base article types include informational articles, how-tos, troubleshooting guides, and FAQs. Similarly, use pictures and videos where you can to ensure that nothing gets lost in translation. Links are also handy for list-type knowledge base articles like FAQs or best practices. Using (Blank)”.

Knowledge Base 126

Knowledge Base Tips Self Service Video 126

Help Scout

AUGUST 3, 2021

Part of creating a great customer experience is empowering people to help themselves, and one of the best tools to help you enable self-service is frequently asked questions (FAQ) software. What is FAQ software? With FAQ software, you’re able to create a resource that empowers them to do just that.

Self Service 98

Self Service Software Knowledge Base Tools 98

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website. Chatbots take this self-service to another level.

Self Service 167

Self Service Customer Service Strategy Omni-Channel 167

Lumoa

AUGUST 23, 2021

Another trend to emerge throughout the increasing digital interactions has been the use of video. Research also shows that 85% of Americans take the time to watch online videos each day. Therefore, integrating video content can provide customers with a better taste of a company’s digital persona.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

BirdEye

MARCH 26, 2024

Some ways to use Instagram highlights to convey product information are: Creating stories with product demos and explainer videos. You can also create separate Instagram Highlights for store walkthroughs, unboxing videos, shoutouts, and more. Using this feature, you can create a product catalog with direct links to your website pages.

Social Media 59

Social Media Video Tools Management 59

Call Experts

SEPTEMBER 22, 2022

If you’re planning to develop customer service FAQ questions for your customers, it’s essential to know the most common questions. . In this article, you will learn the top 5 customer service FAQ questions our team encounters as a contact center answering for thousands of businesses. . Top 5 Customer Service FAQ Questions.

Customer Service 52

Customer Service Policies Call Center Social Media 52

TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Go visual: Whenever possible, always offer visual information as a primary option – images, videos, or other visual engagement opportunities.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Gainsight

NOVEMBER 2, 2023

I’m doing this alone and don’t have the time to create content, let alone good content. ” “I know videos and visual content perform better than text in many situations, but I don’t have the budget.” We often hear, especially from those launching their first academy : “I don’t have enough content to launch a full-blown academy.” “I’m

Course 52

Course eBook Video Conference 52

Comm100

DECEMBER 14, 2022

A more tech-savvy, younger demographic might respond better to an interactive game tutorial whereas older audiences may need to be offered sample content (like videos) along with the additional assurance of chat support. Use artificial intelligence and automatically create onboarding videos to guide users. Onboarding videos.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

Experience Matters

APRIL 13, 2018

See our FAQs about the Temkin Experience Ratings. Congratulations to Amazon Prime (music & video) for delivering the best customer experience across streaming media services. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion.

Industry 120

Industry Effort Score Video Consumers 120

Experience Investigators by 360Connext

SEPTEMBER 19, 2023

Strategies like creating new implementation videos or FAQ documents to guide your customers can be the baby steps to get to the outcomes you want. How can your CX team make those experiences better? If your customer adoption rates are slow, for example, a goal could be to accelerate that time.

How To 248

How To Net Promoter Score Course Customer Journeys 248

TechSee

MARCH 19, 2019

When a customer searches through FAQs, follows a video tutorial, asks a question on a user forum and still does not have a satisfactory answer to their question, resulting in a call to customer service, is that resolution considered a first contact resolution (FCR)? Boost KPIs with Visual Self-Service.

Self Service 146

Self Service Metrics Contact Center Virtual Agent 146

Kayako

APRIL 14, 2016

Video is an excellent self-service tool. Interactive video takes things to the next level – by giving your customers a complete support experience in one. So how can interactive video fit into your self-service support offering? Why use video in self-service support? This is where interactive video comes in.

Self Service 120

Self Service Video Interaction How To 120

BirdEye

NOVEMBER 21, 2023

FAQs on marketing for interior designers Effective marketing for interior designers with Birdeye How to do marketing for an interior design business Marketing for interior designers is a strategic and creative effort to promote their services to attract potential clients and solidify their online reputation management.

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

MAY 17, 2023

5 Benefits of automated voice messaging Popular voice messaging systems Setting up voice messaging the right way FAQs about voice messaging Business messaging software for streamlined communication What is automated voice messaging? Users can send messages, videos, and photos within the app.

Software 98

Software Fashion System Communication 98

BirdEye

MARCH 20, 2024

This blog post brings you a comprehensive overview of the best times to post photos, videos, Reels, and stories on Instagram for the best results. Instagram users engage differently with videos, Reels, and stories, so the peak engagement times vary for each content type. Table of contents Does Instagram posting time matter?

Engagement 64

Engagement Social Media Multi-Channel Video 64

CSM Magazine

JULY 18, 2022

Set up an FAQ page. An FAQ page can be an excellent resource for your customers and customer service team. An FAQ page can also save your customer service team time by providing them with a resource to refer to when answering questions. When setting up an FAQ page, cover all the basics.

Self Service 72

Self Service Tips Customer Service Policies 72

Kustomer

JUNE 30, 2022

Dynamic FAQs. FAQs are a simple but very effective method of proactive customer support through self-service. Airbnb, for example, has a robust FAQ center. Netflix users, for example, experience a total loss of their ability to use the service when video streaming issues arise on the platform.

Examples 95

Examples Self Service e-support Chatbots 95

BirdEye

JANUARY 12, 2024

Leverage local events and trends Share stories, images, and videos that reflect local lifestyles, landmarks, and interests. Create locally relevant content Share stories, images, and videos that reflect the local lifestyle, landmarks, and interests. Hyperlocal social media marketing FAQs Q: What is an example of hyperlocal targeting?

Social Media 109

Social Media Marketing Advertising Trends 109

Kustomer

APRIL 13, 2022

Have an FAQ Page on Your Website. An FAQ page is a critical element of your brand’s website and self-service tools. If resolutions to their problems aren’t available on your FAQ pages, they can then initiate contact via phone, email, SMS or live chat. Your customers will come here first when they have any concerns.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

BirdEye

FEBRUARY 27, 2024

11 car dealership advertising ideas to grow revenue in 2024 Go global but stay local to ace your car dealership advertising campaigns FAQs on car dealership advertising Move your car dealership group to the fast lane with Birdeye What is car dealership advertising? How do you build a car dealership advertising strategy?

Advertising 64

Advertising Automotive Social Media Multi-Channel 64

BirdEye

MAY 10, 2023

12 Top marketing strategy examples Best ways to develop your marketing strategy Examples of successful marketing strategies FAQs about marketing strategy examples Use marketing strategies to get your business seen What is a marketing strategy? Create SEO optimized blog articles, social media posts, infographics, and videos.

Examples 98

Examples Strategy Tips Marketing 98

BirdEye

APRIL 16, 2024

Choose from idea pins, images, or videos The trends/keywords to monitor, target, and optimize your content to boost SEO efforts Advertising strategies, budget, and pin ideas for ads Engagement strategy that enables you to interact with your audience Content posting schedule 9. Let’s get started!

Social Media 69

Social Media Strategy How To Infographics 69

BirdEye

NOVEMBER 6, 2023

Text vs Messenger FAQs Convert more customers on more channels with Birdeye Need a quick answer? With Facebook Messenger, users can: Have plain text conversations Participate in video and voice calls Share photos, videos, and gifs Send and request payments Users can message friends, family members, and businesses with a Facebook presence.

Social Media 110

Social Media Omni-Channel Communication Video 110