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Top 10 Posts on Brand Building Strategies of 2018

C3Centricity

A New Year tradition we started here at C3Centricity back in 2011, is to share our most popular brand building strategies and posts of the year. This gives everyone a chance to catch up on our best posts that they may have missed. Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World).

Brands 208
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Financial Services Reputation Management: Secure Lifelong Customers

InMoment XI

And, of those consumers, only 34% of them would recommend their brand to friends and family. Download Report Financial Services Reputation Management Strategies Financial services reputation management is not as tricky as it may seem. However, the leaders in the industry (10% of organizations) have an average response time of just 1.59

Financial 260
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6 Ways to Improve Omnichannel Customer Experience

Lumoa

A marketing strategy with an 89% retention and an even better purchase rate – sounds unreal, right? But with an omnichannel marketing strategy, these numbers are quite achievable. For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign. Net Promoter Score – NPS 2.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Listen to your customers.

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Customer Experience in Retail Guide: Explanations, Strategies, & the Future of CX

Lumoa

According to research, 95% of consumers believe customer experience is the key to brand loyalty. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail. A positive experience builds loyalty and trust, increases sales, and improves customer satisfaction.

Retail 236
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Create a Winning Customer Engagement Strategy

Lumoa

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. It will help you build relationships with existing customers. Ultimately, it raises customer satisfaction with your brand. You must plan, think creatively, and understand your customers to build your strategy.

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10 Best Customer Experience Books

Lumoa

You read blog posts and research articles if you want to learn more about a specific topic. To help you out, we have listed our top 10 must-read customer experience books. Specifically, included in the tips and strategies in the book are our top culture-changing tools that move an organization to be more customer-focused.”